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Broadsoft Engineer Jobs (NOW HIRING)

Oracle SBC Configuration Engineer Role Overview We are seeking an Oracle Session Border Controller ... BroadSoft, or Ribbon SBCs 30 • Strong interest in voice security, real-time communications ...

Principal VOIP Engineer Base Salary: $97,500 to $152,000 annually DOE Benefits: Medical, dental ... BroadSoft, Lucent 5ESS, Nortel DMS, and GENBAND G6 · Experience with hosted and cloud-based voice ...

Broadsoft Engineer information

What is the difference between Broadsoft Engineer vs VoIP Engineer?

AspectBroadsoft EngineerVoIP Engineer
CertificationsBroadsoft-specific certifications, VoIP certifications (e.g., CCNA Voice)
Work EnvironmentTelecommunications companies, service providers
Industry UsageFocus on Broadsoft platform and solutions
Job FocusImplementing, configuring, and maintaining Broadsoft-based systems

Broadsoft Engineers specialize in deploying and managing Broadsoft communication platforms, while VoIP Engineers have a broader focus on Voice over IP technologies across various platforms. Both roles require similar certifications and often work in telecommunications environments, but Broadsoft Engineers are more platform-specific, whereas VoIP Engineers handle a wider range of VoIP solutions.

What are some common challenges faced by Broadsoft Engineers when integrating VoIP solutions with existing enterprise systems?

Broadsoft Engineers often encounter challenges when integrating VoIP solutions with legacy enterprise systems, such as compatibility issues with older hardware or software, and ensuring seamless interoperability between Broadsoft and other communication platforms. Effective troubleshooting and clear communication with cross-functional IT teams are essential to resolve integration issues and maintain service quality. Staying updated with Broadsoft platform updates and understanding the unique infrastructure of each client environment can help mitigate these challenges and ensure successful deployments.

What are the key skills and qualifications needed to thrive as a Broadsoft Engineer, and why are they important?

To thrive as a Broadsoft Engineer, you need expertise in VoIP technologies, SIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with BroadWorks/BroadCloud platforms, network monitoring tools, and relevant certifications such as CCNA or BroadSoft certifications are important. Strong problem-solving abilities, effective communication, and customer service skills help you excel in addressing client issues and collaborating with teams. These skills ensure reliable service delivery, efficient issue resolution, and successful deployment of unified communications solutions.

What is a Broadsoft Engineer?

A Broadsoft Engineer is a technical specialist responsible for designing, implementing, and maintaining telecommunications solutions using BroadSoft (now Cisco BroadWorks) platforms. They configure VoIP systems, troubleshoot service issues, and integrate unified communications features for service providers or enterprise clients. Broadsoft Engineers often work closely with network teams and customers to ensure reliable and scalable voice services. Their expertise is crucial in deploying and managing cloud-based telephony and collaboration tools.
Infographic showing various Broadsoft Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

VOIP operation Engineer: Onsite

Qualis1 Inc

Berkeley Heights, NJ • On-site

Contractor

Posted 14 days ago


Job description

Job Title: VOIP operation Eng

Location: Mt Laurel Township, NJ 08054

Duration:12 months

Skill Set: SIP, IMS & Broadsoft operation support

Job Description:

  • Bachelor's Degree or Equivalent
  • Engineering, Computer Science
  • Generally, requires 8-12 years related experience
  • Operations focused support, analysis and design documentation based on Product Requests and Requirements
  • Technical learning and support of higher-level engineers, leadership, training, project management teams
  • Support Product Engineering with Systems architecture planning, system implementation guidelines, and engineering guidelines
  • Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects.
  • Support & Coordinate Lab testing, design, and architecture work
  • Support Product engineering teams on Application and network architecture in the arena of IMS, BroadSoft, and Emergency Services
  • Interface and Support of Product Development technology and feature introduction from an Operations perspective in the area of SIP, SRP and SBC NENA I2,I3 product suites
  • Production Operations testing of new CPE, applications, services, etc. and support of Test Quality Assurance (labs)
  • Interoperability and interconnection testing in the Production environment
  • Technical Leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practices
  • Author & Update Operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
  • Design Documentation
  • Requirements Definition
  • Vendor selection and management from an operations perspective
  • Isolation and Restoration of Critical systems and issues