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Bridal Customer Service Manager Jobs (NOW HIRING)

David's Bridal, LLC.

Part Time Bridal Sales

Frisco, TX · On-site

$15.65 - $20.64/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

Austin, TX · On-site

$15.50 - $20.64/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

Evansville, IN · On-site

$12.50 - $17.04/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

Madison, TN · On-site

$12 - $17.04/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

Taylor, MI · On-site

$15.65 - $20.64/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

Asheville, NC · On-site

$14 - $20.16/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

David's Bridal, LLC.

Part Time Bridal Sales

San Diego, CA · On-site

$18.25 - $24/hr

Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers ... Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments ...

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Bridal Customer Service Manager information

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How much do bridal customer service manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for bridal customer service manager in the United States is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.03 per hour, depending on experience, location, and employer.

What are popular job titles related to Bridal Customer Service Manager jobs?

For Bridal Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Bridal Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,605 per year, or $17.1 per hour.

Part Time Bridal Sales

Frisco, TX • On-site

David's Bridal, LLC.
Apparel and Accessories Stores • 5 - 10K employees
Learn more about David's Bridal, LLC.external

$15.65 - $20.64/hr

Part-time

Vision, Retirement

Re-posted 8 days ago

David's Bridal rating

5.1

Company rating: 5.1 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

Job description

From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
If you are passionately enthusiastic, endlessly curious, and customer obsessed, say "I do" and apply today!
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David's Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David's Bridal brand.
Essential Job Functions:
Customer Focus
  1. Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
  2. Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.
  3. Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  4. Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
  5. Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
  6. Strive to identify the perfect gown/dress in the customer's first three try-ons.
  7. Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
  8. Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
  9. Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
  10. Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
  11. Maintains high dress code standards for her/himself per the Dress Code.
  12. Offer David's Bridal loyalty & partners program to support and promote one stop for all life events.

Analyzing & Decision Making
  1. Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance
  1. Maintain David's Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
  2. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments). Maintain knowledge of and follow procedures for special order dresses.
  3. Consistently achieve a 65% or greater platform conversion.
  4. Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
  5. Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
  6. Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
  7. Strive to become a Circle of Excellence member by exceeding sales targets.

Managing Change
  1. Execute new processes, behaviors, contests and programs as assigned.
  2. Perform duties and tasks as assigned by store management including:
    1. Promotion and sign set up
    2. Merchandising and visual changes
    3. Markdowns and inventory counts

Gaining Commitment
  1. Actively support the store team to achieve sales, service and operational goals.
  2. Accurately clock in and out for all scheduled shifts, breaks and meals.
  3. Follow all loss prevention, security processes and policies.

Developing Self & Others
  1. Focus on own development and learning, complete all training as assigned for on-going development.
  2. Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists.
  3. Open to coaching and feedback to improve behaviors and/or processes. Capitalize on feedback from coaching conversations with managers.
  4. Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum

Competencies:
Personal integrity
  1. Match words with actions to build trust and respect.

Drive
  1. Strive to achieve results through determination and commitment.
  2. Keep going during difficult or challenging times/situations.

Teamwork
  1. Build and maintain positive relationships within and across teams.
  2. Additional duties as needed.

Physical Demands:
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time.
Education & Credentials:
High school diploma or an equivalent degree. Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Referral Incentive Program
  • Generous Dream Maker Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Policy: Candidate Use of AI in Live Interviews
We conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.
The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

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About Davids Bridal

Sourced by ZipRecruiter

David's Bridal is a premier company in the bridal industry, with its headquarters situated in Conshohocken, PA, US. Established in 1950, it has grown to become a leading global bridal store that specializes in wedding dresses, prom gowns, and other formal wear. Its vast product range also includes shoes, gifts, and accessories, serving brides and their bridal parties across multiple locations worldwide. The company's core mission is to empower women to look and feel beautiful on their special occasions, offering expert guidance and personalized support to each customer. David's Bridal prides itself on its commitment to quality, style, and service, reinforcing its position at the forefront of the bridal industry.

Industry

Apparel and accessories stores

Company size

5,001 - 10,000 Employees

Headquarters location

Conshohocken, PA, US

Year founded

1950

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