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All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution. Description
DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Scott AFB, Illinois.  The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC. Responsibilities of this position include supporting local G/TIMS users at Scott AFB, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users. Position requires weekend and nighttime hours (estimate <10% time) Required Qualifications Demonstrated AI experience and knowledge using AI in support of their current job G/TIMS operational experience Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy Service Desk experience (customer contact experience) Current Knowledge of Air Force Network environments Security + CE certification Clearance Required Must hold at hire and maintain an active DoD Secret Clearance Desired Qualifications Subject Matter Expertise in G/TIMS modules and AMC application configurations Knowledgeable with loading and configuring G/TIMS client application on user workstations (ClickOnce or .msi on client) Experience in deploying software releases, upgrades and patches Experience performing software testing of the G/TIMS system Key Responsibilities Provide Tier 1 product support for G/TIMS users Provide timely response to resolve user requests via in-person, email, phone or other methods Train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting software) Gather help desk metrics and reports Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities Responsible for initial entry and updating of work tickets (in Redmine) #DSA209 #LI-JE1 Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer. Create a Job Alert Interested in building your career at Data Systems Analysts, Inc.? Get future opportunities sent straight to your email.
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Zimbabwe+263 Resume/CV AttachAttach Dropbox Google Drive Enter manuallyEnter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Add another Street Address City State Zip Code Are you a US Citizen? Select... Have you ever been convicted of a crime or violation other than a minor traffic violation? (A conviction record will not necessarily be a bar to employment. Factors such as job relations, age and time of offense, seriousness and nature of the violation and rehabilitation will be taken into account.) If yes, please explain. LinkedIn Profile Website Do you plan on working more than one full time position (over-employment) with another company if you are hired at DSA Inc.? If yes, please explain. What are your annual salary requirements? If you are an DoD civilian leaving a contract, are you able to provide an ethics opinion or confirmation of any post-employment restrictions? Select... Ensuring ethics opinion confirmation on any post employment restrictions.  Are you a DoD civilian looking to work as a contractor immediately after leaving a contract? Select... Clearing up Civilian / Contractor relationship If you are an DoD civilian leaving a contract, are you able to provide an ethics opinion or confirmation of any post-employment restrictions? Select... Ensuring ethics opinion confirmation on any post employment restrictions.  Current Clearance Level Select... Do you have the CompTIA Security + CE certification? Select... Is your clearance in DISS or ScatterCastle? DISS ScatterCastle Unknown What is your highest level of education?* What are your current active certifications? Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring
process or thereafter. Any information that you do provide will be recorded and maintained in a
confidential file. As set forth in Data Systems Analysts, Inc.’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act