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Branch Support Manager Jobs in Washington (NOW HIRING)

ClifyX

Branch Support Specialist

Washington, DC · On-site

$21.75 - $28.25/hr

Branch Support Specialist Contract duration: 12+ months Contract Job Summary: The Branch Support ... and manage incidents and requests in the ticketing system Create and maintain technical ...

W.O. Grubb Crane Rental

Marketing Manager

Elkridge, MD · On-site

DescriptionThe Marketing Manager will personally establish the marketing function -- digital presence, lead engine, brand system, campaign calendar, sales enablement, branch support, and Salesforce ...

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Branch Support Manager information

What is a branch support manager?

Branch Support Managers oversee the administrative and operational functions of a branch office, ensuring smooth day-to-day operations and supporting staff needs. They are responsible for implementing company policies, managing resources, optimizing workflows, and often serve as a liaison between the branch and corporate headquarters. Their role can include supervising support staff, handling customer issues, and maintaining compliance with regulations. By doing so, they help enhance productivity and ensure that the branch meets its performance targets.

What are the key skills and qualifications needed to thrive as a branch support manager?

To thrive as a Branch Support Manager, you need strong organizational abilities, leadership experience, and a background in business administration or a related field. Familiarity with CRM systems, office productivity software, and occasionally financial management tools is typically required. Excellent communication, problem-solving, and team-building skills help you support staff and ensure smooth branch operations. These competencies are vital for maintaining operational efficiency, staff engagement, and high customer service standards.

How does a branch support manager typically collaborate with other departments to ensure smooth branch operations?

A Branch Support Manager regularly works alongside departments such as HR, IT, and Operations to resolve issues and implement process improvements across branch locations. This role often serves as a liaison, coordinating communication between frontline staff and upper management, and ensuring that policies and procedures are consistently followed. Effective collaboration is essential for addressing operational challenges, supporting training initiatives, and maintaining a high standard of customer service across all branches.

What is the difference between Branch Support Manager vs Customer Service Supervisor?

AspectBranch Support ManagerCustomer Service Supervisor
Primary FocusOversees branch operations, staff, and support functionsManages customer service team and handles customer interactions
Required CredentialsOften requires management experience, industry-specific certificationsCustomer service experience, sometimes certifications in communication
Work EnvironmentBranch locations, corporate officesCall centers, retail outlets, or service centers
Employer UsageFinancial institutions, retail chains, banksRetail, banking, telecom, and service industries

While both roles involve supporting customer needs, the Branch Support Manager has a broader scope, overseeing branch operations and staff, whereas the Customer Service Supervisor focuses primarily on managing customer service teams and direct customer interactions.

What cities in Washington are hiring for Branch Support Manager jobs?

Cities in Washington with the most Branch Support Manager job openings:

Infographic showing various Branch Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Branch Support Specialist

Washington, DC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

$21.75 - $28.25/hr

Other

Re-posted 24 days ago

Job description

Job Title: Branch Support Specialist
Contract duration: 12+ months Contract
Job Summary:
The Branch Support Specialist provides on-site and remote technical support to end users at branch locations. This role delivers frontline hardware and software support, handles escalations from the helpdesk, supports local IT projects, and collaborates with Network and Escalation teams to resolve complex technical issues.
Key Responsibilities:
Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applications
Install, troubleshoot, repair, and maintain applications and infrastructure
Handle escalations for in-house, third-party, and market data applications
Support work-from-home setups (firm-issued or personal devices with VM access)
Record and manage incidents and requests in the ticketing system
Create and maintain technical documentation
Collaborate with local and global IT teams across multiple platforms
Follow and enforce client IT policies and procedures
Participate in on-call rotation for after-hours and weekend support
Proactively communicate issues, trends, and delays to management
Stay current with technology and participate in training programs
Required Qualifications:
Bachelor's degree or equivalent experience (3 years of relevant experience in lieu of education)
Experience in IT support; Financial Services/Brokerage experience preferred
Strong troubleshooting, multitasking, and organizational skills
Experience with Microsoft Office and general office computing tools
Excellent communication and customer service skills
Ability to support multiple buildings within a metro campus (if assigned)
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About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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