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Branch Support Manager Jobs in Arizona (NOW HIRING)

Dexter

Branch Manager

Phoenix, AZ · On-site

Recruit, train, and develop branch employees to support current and future business needs. * Manage workforce planning, scheduling, and payroll oversight. * Conduct performance reviews, provide ...

southerncarlson

Branch Manager

Phoenix, AZ · On-site

Branch Manager - Full Time Location: Phoenix, AZ Schedule: Monday - Friday | Full-Time Compensation ... Teamwork - We support and encourage one another while working together to deliver a top-notch ...

southerncarlson

Branch Manager

Phoenix, AZ

Branch Manager - Full Time Location: Phoenix, AZ Schedule: Monday - Friday | Full-Time Compensation ... Teamwork - We support and encourage one another while working together to deliver a top-notch ...

SouthernCarlson, Inc.

Branch Manager

Phoenix, AZ · On-site

Branch Manager - Full Time Location: Phoenix, AZ Schedule: Monday - Friday | Full-Time Compensation ... We support and encourage one another while working together to deliver a top-notch customer ...

PNC Bank

Branch Manager

Tucson, AZ · On-site

As a full time Branch Manager within PNC's Branch Banking organization, you will be based in Tucson ... Models PNC values by cultivating and supporting an inclusive workplace. * Manages operational ...

PNC

Branch Manager

Tucson, AZ · On-site

As a full time Branch Manager within PNC's Branch Banking organization, you will be based in Tucson ... Models PNC values by cultivating and supporting an inclusive workplace. * Manages operational ...

Surge Staffing

Branch Manager

Tempe, AZ · On-site

$70K - $80K/yr

Position Summary The Branch Manager plays a key leadership role in driving business growth and ... Support team members with guidance, training, and coaching to ensure success. * Respond promptly to ...

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Branch Support Manager information

What is a branch support manager?

Branch Support Managers oversee the administrative and operational functions of a branch office, ensuring smooth day-to-day operations and supporting staff needs. They are responsible for implementing company policies, managing resources, optimizing workflows, and often serve as a liaison between the branch and corporate headquarters. Their role can include supervising support staff, handling customer issues, and maintaining compliance with regulations. By doing so, they help enhance productivity and ensure that the branch meets its performance targets.

What are the key skills and qualifications needed to thrive as a branch support manager?

To thrive as a Branch Support Manager, you need strong organizational abilities, leadership experience, and a background in business administration or a related field. Familiarity with CRM systems, office productivity software, and occasionally financial management tools is typically required. Excellent communication, problem-solving, and team-building skills help you support staff and ensure smooth branch operations. These competencies are vital for maintaining operational efficiency, staff engagement, and high customer service standards.

How does a branch support manager typically collaborate with other departments to ensure smooth branch operations?

A Branch Support Manager regularly works alongside departments such as HR, IT, and Operations to resolve issues and implement process improvements across branch locations. This role often serves as a liaison, coordinating communication between frontline staff and upper management, and ensuring that policies and procedures are consistently followed. Effective collaboration is essential for addressing operational challenges, supporting training initiatives, and maintaining a high standard of customer service across all branches.

What is the difference between Branch Support Manager vs Customer Service Supervisor?

AspectBranch Support ManagerCustomer Service Supervisor
Primary FocusOversees branch operations, staff, and support functionsManages customer service team and handles customer interactions
Required CredentialsOften requires management experience, industry-specific certificationsCustomer service experience, sometimes certifications in communication
Work EnvironmentBranch locations, corporate officesCall centers, retail outlets, or service centers
Employer UsageFinancial institutions, retail chains, banksRetail, banking, telecom, and service industries

While both roles involve supporting customer needs, the Branch Support Manager has a broader scope, overseeing branch operations and staff, whereas the Customer Service Supervisor focuses primarily on managing customer service teams and direct customer interactions.

What cities in Arizona are hiring for Branch Support Manager jobs?

Cities in Arizona with the most Branch Support Manager job openings:

Infographic showing various Branch Support Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Branch Support Specialist - Tempe, AZ

Tempe, AZ • On-site

MergeIT
See more jobs at MergeITexternal

$22/hr

Other

Re-posted 29 days ago

Job description

Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Tempe, AZ. Please see below for full details-
Job Notes:
-- 6-12+ month contract / extensions and perm conversation are possible, but not guaranteed.
-- Onsite in Tempe, AZ
-- Drug & Background required.
Pay Rate = $22 w2 per hour + benefits
Job Description:
An "IT Branch Support Specialist" is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.
Required Qualifications:
  • IMAC (Install, Move, Add, Change) support experience REQUIRED
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • IT Support experience with a Financial Services or Brokerage Firm preferred.
  • Strong organizational skills - the ability to effectively manage multiple tasks simultaneously.
  • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
  • Experience with Microsoft Office products, and general office computing tools.
  • Excellent communication, interpersonal and customer care skills.
Primary Responsibilities:
  • Install, troubleshoot, repair, and maintain software applications & infrastructure.
  • Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications.
  • Provide support for operating system drivers, software and firmware.
  • Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine.
  • Ensure client policies and procedures are followed, communicated, and adhered to.
  • Create and maintain support documentation.
  • Interacting with other support groups (local and global) within the firm across multiple platforms.
  • Record and manage all incidents and requests in ticket-tracking system.
  • Proactively inform management of trends, significant problems and expected delays.
  • On-call - Participate in rotating schedule providing afterhours and weekend support.
  • Take initiative to stay current on technology and participate in training programs.
  • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
Why Work with Merge IT?
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