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Bpo Associate Jobs in Virginia (NOW HIRING)

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Bpo Associate information

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$10

$19

$32

How much do bpo associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for bpo associate in Virginia is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BPO associate?

To thrive as a BPO Associate, you need strong communication skills, problem-solving abilities, and proficiency in English, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office applications is typically required. Active listening, patience, and adaptability help you manage diverse customer interactions and deliver quality service. These skills and qualities are essential to ensure customer satisfaction, efficient issue resolution, and effective teamwork in a fast-paced environment.

What is the difference between Bpo Associate vs Customer Service Representative?

AspectBpo AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsagePrimarily in BPO/outsourcing companiesVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, data entry, supportAssisting customers, resolving issues, sales

The main difference between a Bpo Associate and a Customer Service Representative lies in their typical work environment and industry focus. Bpo Associates usually work in outsourcing call centers handling support and data tasks, while Customer Service Representatives work across various industries assisting customers directly. Both roles require similar credentials and focus on customer interaction, but their specific job functions and settings differ.

What are some common challenges BPO associates face when handling customer queries, and how can they overcome them?

BPO Associates often encounter challenges such as managing high call volumes, dealing with difficult or irate customers, and adapting to rapidly changing client requirements. To overcome these challenges, associates can develop strong communication and active listening skills, stay updated with product or service knowledge, and practice patience and empathy. Most organizations also provide regular training and support, and encourage collaboration within teams to share solutions and best practices, making it easier to handle complex situations confidently.

What is a BPO associate?

BPO Associates are professionals who work in Business Process Outsourcing (BPO) companies, providing support services such as customer service, technical support, data entry, or back-office processing for client organizations. Their primary role is to handle tasks that client companies delegate to the BPO firm, often through phone, email, or chat. BPO Associates are trained to follow specific protocols, resolve customer queries, and ensure quality service delivery. The position requires good communication skills, adaptability, and the ability to work in a fast-paced environment.

Do Bpo Associate jobs require a degree?

Bpo Associate jobs typically do not require a college degree, but a high school diploma or equivalent is usually preferred. Employers often look for good communication skills, basic computer knowledge, and customer service abilities rather than formal education credentials.
What are the most commonly searched types of Bpo jobs in Virginia? The most popular types of Bpo jobs in Virginia are:
What cities in Virginia are hiring for Bpo Associate jobs? Cities in Virginia with the most Bpo Associate job openings:
Bpo Associate jobs near you

Customer Service Representative - Technical

Disabled Veteran Solutions

Woodbridge, VA • On-site

$18.92/hr

Other

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

Woodbridge, VA, USA | Hourly | 18.92 per week | Full Time

| Medical, Dental, Vision, Competitive Salary, Paid Time Off

Customer Service Representative - Technical

Disabled Veteran Solutions (DVS)Pay: $18.92/hour Status: Full-Time Regular (36–40 hours/week)Location: Remote, must reside in PA, TX, or VA.

About Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.

Position Overview

The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.

Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.

Key Responsibilities

Customer interactions may include, but are not limited to:

  • Reviewing and updating toll account information

  • Processing tolls, violations, and related inquiries

  • Resolving toll charge disputes

  • Assisting with congestion pricing questions

  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:

  • Managing a high volume of inbound inquiries in a timely and professional manner

  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing

  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution

  • Creating, documenting, and reviewing service requests accurately

  • Collaborating with internal departments to ensure customer issues are fully resolved

  • Delivering consistently high-quality customer service across all interactions

Training & Attendance Requirements (Mandatory)

Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.

  • No time off, late arrivals, or early departures are permitted during training or nesting

  • Failure to meet attendance requirements during training may result in termination

  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:

  • Training Start: 9/11/2026

  • Training Hours: 8:30 AM – 5:00 PM EST, Monday–Friday

  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.

Work Schedule & Availability

  • Open availability required Monday–Sunday

  • Scheduled 5 days per week

  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:

  • Monday–Friday: Between 7:00 AM – 7:30 PM EST

  • Saturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.

Overtime is paid for hours worked over 40 in a workweek.

Compensation & Benefits

  • $18.92/hour - Paid Weekly

  • Paid training at the applicable hourly rate

  • Benefits after 90 Day Probationary period is completed

Equipment & Technical Requirements

  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:

  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)

  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.

Minimum Qualifications

  • High school diploma or GED required

  • Minimum of 6 months customer service experience (call center experience preferred)

  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently

  • Basic to advanced computer proficiency and ability to navigate multiple systems required

  • Ability to troubleshoot common technical issues

  • Ability to pass background check and drug screening (no cost to candidate)

  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements

Additional Employment Information

  • This is a full-time position; part-time roles are not available

  • Schedules are assigned based on program needs

  • Lunch and break schedules are assigned and must be adhered to

Ready to Apply?

If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.

A pre-employment drug screening and criminal background check are required prior to employment.

Apply