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Bpo Account Executive Jobs (NOW HIRING)

Integrity Marketing Group

Account Executive

Monitor and interpret BPO performance metrics such as: * Conversion rates * AHT, ASA, and service ... executive-level reporting. Qualifications * 5+ years of experience in BPO account management ...

Premikati, Inc.

... Sales Account Executive to drive growth for our Business Process Outsourcing (BPO) and Legal Process Outsourcing (LPO) service lines. You will own the full sales cycle for procurement and legal ...

Integritymarketing

Account Executive

Monitor and interpret BPO performance metrics such as: * Conversion rates * AHT, ASA, and service ... Manage multimilliondollar account portfolios with full accountability for revenue, margin, and ...

Integritymarketing

Account Executive

Monitor and interpret BPO performance metrics such as: * Conversion rates * AHT, ASA, and service ... Manage multimilliondollar account portfolios with full accountability for revenue, margin, and ...

Smart Source LLC

Account Executive

Seattle, WA · On-site

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

Smart Source LLC

Account Executive

Duluth, GA · On-site

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

Smart Source LLC

Account Executive

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

Smart Source LLC

Account Executive

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

Smart Source LLC

Account Executive

Seattle, WA · On-site

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

Smart Source LLC

Account Executive

Duluth, GA · On-site

As an Account Executive, you will be responsible for developing and maintaining relationships with ... As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that ...

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Bpo Account Executive information

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$30K

$79.2K

$143K

How much do bpo account executive jobs pay per year?

As of Sep 9, 2026, the average yearly pay for bpo account executive in the United States is $79,235.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a BPO account executive?

A BPO Account Executive is a professional responsible for managing client accounts and relationships within a Business Process Outsourcing (BPO) company. They act as a liaison between clients and the BPO service teams, ensuring service delivery meets client expectations. Their duties often include handling client queries, overseeing project progress, identifying upselling opportunities, and maintaining client satisfaction to foster long-term business partnerships.

How does a BPO account executive typically collaborate with clients and internal teams to ensure service quality?

As a BPO Account Executive, you will serve as the primary point of contact for clients, regularly communicating to understand their evolving needs and address any concerns. You'll also work closely with internal operations, quality assurance, and support teams to relay client expectations, monitor service delivery, and resolve issues promptly. Building strong relationships and maintaining open channels of communication are crucial for ensuring contract compliance and driving customer satisfaction. This collaborative environment often requires effective multitasking, adaptability, and proactive problem-solving skills.

What are the key skills and qualifications needed to thrive as a BPO account executive, and why are they important?

To thrive as a BPO Account Executive, you need strong sales acumen, account management experience, and a bachelor’s degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, negotiation, and relationship-building skills help you stand out in this client-facing role. These skills and qualities are crucial for meeting sales targets, maintaining client satisfaction, and fostering long-term business growth.

What is the difference between Bpo Account Executive vs Customer Service Representative?

AspectBpo Account ExecutiveCustomer Service Representative
ResponsibilitiesManaging client accounts, upselling services, maintaining client relationshipsHandling customer inquiries, resolving issues, providing product information
Required SkillsCommunication, sales, client managementCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, client-facing interactionsCall centers, customer support centers
Common CertificationsNone mandatory, sales or client management certifications beneficialNone mandatory, customer service certifications optional

The Bpo Account Executive focuses on managing client accounts and driving sales, often requiring sales and client management skills. In contrast, Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, the Bpo Account Executive's role is more sales-oriented, whereas the Customer Service Representative emphasizes customer support. Both roles are common in BPO settings and share similar work environments, but their core functions differ significantly.

What are popular job titles related to Bpo Account Executive jobs?

For Bpo Account Executive jobs, the most frequently searched job titles are:

Account Executive

Remote

Integrity Marketing Group
See more jobs at Integrity Marketing Groupexternal

Full-time

Re-posted 8 days ago

Integrity Marketing Group rating

7.7

Company rating: 7.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

18th of 53 rated marketing agency

Job description

About the Role
Connexion Point is seeking a highly skilled Account Manager to oversee and grow strategic client relationships within our health-insurance BPO portfolio. This role is ideal for someone who thrives in a fast-paced, metrics-driven environment and has deep experience managing enterprise accounts, particularly in the Medicare and health insurance ecosystem. You will serve as the primary point of contact for key clients, ensuring operational excellence, contractual compliance, and long-term account expansion.
Key Responsibilities
Client Relationship & Strategic Management
  • Serve as the primary liaison for assigned clients, ensuring alignment between client goals and Connexion Point's operational delivery.

  • Build and maintain strong executive-level relationships with client stakeholders.

  • Participate in weekly touch base calls to ensure consistent alignment and delivery of goals.

  • Lead Business Reviews, performance deep dives, and strategic planning sessions.

Operational Oversight & Performance Management
  • Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs.

  • Monitor and interpret BPO performance metrics such as:

  • Conversion rates

  • AHT, ASA, and service levels

  • Compliance and quality scores

  • Enrollment performance

  • Identify performance gaps and drive cross-functional action plans to improve outcomes.

Financial & Contract Management
  • Manage multi-million-dollar account portfolios with full accountability for revenue, margin, and forecasting accuracy.

  • Track and report on financial performance, including billing, change orders, and contract renewals.

  • Identify opportunities for account expansion, upsells, and new lines of business.

Scaling & Growth
  • Lead the planning and execution of account ramp-ups, seasonal scaling (e.g., AEP/OEP), and new program launches.

  • Collaborate with Workforce and Operations to ensure staffing models, hiring plans, and training timelines support client demand.

  • Partner with Operations to develop scalable processes to support rapid growth while maintaining compliance and quality.

Medicare & Compliance Expertise
  • Ensure all programs adhere to CMS guidelines, Medicare marketing rules, and Connexion Point's compliance standards.

  • Partner with compliance teams to manage audits, documentation, and regulatory updates.

  • Provide subject-matter expertise on Medicare Advantage, PDP, and supplemental insurance programs.

Data, Insights & Reporting
  • Deliver clear, data-driven insights to clients and internal leadership.

  • Translate complex operational data into actionable recommendations.

  • Maintain dashboards, scorecards, and executive-level reporting.

Qualifications
  • 5+ years of experience in BPO account management, client services, or operations.

  • Proven success managing large, multi-million-dollar accounts in a performance-driven environment.

  • Strong understanding of Medicare, CMS regulations, and health insurance operations.

  • Demonstrated ability to scale accounts, lead large ramp-ups, and manage seasonal fluctuations.

  • Exceptional analytical skills with experience using BPO metrics to drive performance.

  • Strong communication, negotiation, and executive-presence skills.

  • Experience working cross-functionally with operations, WFM, training, and quality teams.

  • Ability to thrive in a fast-paced, high-growth environment.

Preferred Experience
  • Prior experience in a healthcare BPO or contact center environment.

  • Background supporting Medicare AEP/OEP or other regulated insurance programs.

  • Familiarity with Salesforce, Tableau, or similar reporting tools.

About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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