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Bourns Jobs in Michigan (NOW HIRING)

Bourns

Customer Service Representative I

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn ...

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Bourns information

What is Bourns?

Bourns is a global company specializing in the design and manufacturing of electronic components such as resistors, sensors, circuit protection devices, and magnetic products. These components are widely used in industries including automotive, telecommunications, industrial automation, and consumer electronics. Bourns is known for its innovation and reliability, providing solutions that help protect and enhance the performance of electronic circuits. Their products are essential for managing electrical signals, safeguarding devices from surges, and ensuring overall circuit stability.

What are the key skills and qualifications needed to thrive as an engineer at Bourns?

To thrive as an engineer at Bourns, you need a solid background in electrical or mechanical engineering, typically with a relevant degree and industry experience. Familiarity with CAD software, circuit simulation tools, and industry standards such as ISO or IPC is often required. Strong problem-solving skills, attention to detail, and effective teamwork set standout engineers apart. These skills and qualifications are crucial for developing innovative electronic components and ensuring high-quality, reliable products for global clients.

What are some common challenges faced by engineers working at Bourns, and how can new hires effectively overcome them?

Engineers at Bourns often work on multidisciplinary teams developing innovative electronic components for diverse industries such as automotive and industrial automation. A common challenge is staying updated with rapidly changing industry standards and meeting rigorous quality requirements. New hires can overcome these challenges by actively participating in cross-functional meetings, leveraging Bourns’ robust onboarding and training resources, and seeking mentorship from experienced colleagues. Building strong communication skills and maintaining adaptability are key to thriving in Bourns’ fast-paced, collaborative environment.

What is the difference between Bourns vs Electronic Component Engineer?

AspectBourns
RoleDesigns, develops, and tests electronic components like resistors, inductors, and sensors for Bourns products
CredentialsBachelor's degree in Electrical Engineering or related field, relevant certifications
Work EnvironmentManufacturing facilities, R&D labs, corporate offices
Industry UsageElectronics manufacturing, component design, industrial applications

Electronic Component Engineers focus on designing and developing electronic components for various companies, often working in R&D labs or design firms. Bourns engineers specifically work within Bourns' manufacturing and product development environment, emphasizing component innovation for Bourns' product lines. While both roles require similar technical skills and education, Bourns engineers are employed directly by Bourns, whereas Electronic Component Engineers may work for multiple companies across the electronics industry.

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What job categories do people searching Bourns jobs in Michigan look for?

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Infographic showing various Bourns job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative I

Bourns

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Posted 17 days ago

Job description

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn Hills, Michigan. This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support.
Position Summary
As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email. You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth. This role is hybrid and the standard working hours will be 8:00 a.m to 4:30 p.m. EST.
Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Process customer orders accurately and verify order information for completeness.
  • Coordinate expedited deliveries and support customer order management activities.
  • Act as a liaison between customers and internal departments to resolve inquiries and issues.
  • Analyze and respond to order status requests, open order reports, quotations, and performance reports.
  • Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
  • Prepare reports, charts, and data to support sales and customer service activities.
  • Ensure compliance with company policies, procedures, and customer agreements.
  • Perform additional duties as assigned.
Qualifications
Education
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Continued education, vocational training, or professional development is highly desirable.
Experience
  • 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
  • Internship or customer-facing experience is a plus.
Skills & Competencies
  • Strong customer service orientation and commitment to deliver exceptional support.
  • Excellent verbal and written communication skills.
  • Ability to effectively interact with customers, colleagues, and management at all levels.
  • Strong organizational and time management skills.
  • Attention to detail and ability to manage multiple priorities.
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • SAP experience is a plus.
  • Bilingual Spanish language skills are desirable but not required.
Why Join Bourns?
At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.
Benefits of Working at Bourns
  • Competitive compensation and benefits package
  • Career growth and development opportunities
  • Collaborative and team-oriented culture
  • Exposure to global customers and business operations
  • Stable, industry-leading organization with a strong reputation for innovation

Hiring Range $35.000- $38,000
Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
Custom Field 1: $ 34718 - $ 54246

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