Bookstore Service Jobs (NOW HIRING)

Having trouble logging in. Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627. Position Description Pay Grade Manager 5 Oversees bookstore service provider's overall plans and operations to facilitate the best customer service experience and optimal contract performance for students, faculty and staff.

Responsibilities and Duties (*Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. *Contract manager for the bookstore services awarded service provider ensuring optimal performance of contract terms and achievement of bookstore related strategic college goals *Responsible for overall operational management, communications and continuous improvement to build the infrastructure of the Eagle Advantage program and collaborating with operations and academic departments to ensure overall efficiencies *Collaborate with bookstore service provider to support customer service inquiries and provide solutions for student and faculty course materials needs *Coordinates the presentation and adoption of course materials resources to faculty that drive affordability and modern learning using digital and open education courseware made available by publishers and bookstore service providers *Prepares, audit and monitor reports that analyzes data from student acquisitions, course material correlations, point of sale reports, faculty book adoptions, opt out rates, course materials utilization, commission revenue, provider profit margins and other relevant performance metrics *Establish and lead a Campus Stores Quality Assurance Committee to serve as a mechanism to ensure effective communication between the service provider, students, faculty and staff providing customer feedback and suggestions for Campus Stores improvement and additional services *Conduct service provider contract performance review meetings shall be annually unless more frequent meetings are requested by either party to this Agreement.

The results of this review will be used to augment service and to develop solutions for improvement *Complete a comprehensive assessment "Scorecard" of Campus Store Services, personnel performance, product selection, Campus Store environment, and corporate support. The results of the performance review and scorecard shall be used to augment service and to develop solutions for improvement Directs College wide student engagement and marketing efforts to support early student acquisition of course materials to support classroom success; support marketing and licensed brand engagement for general merchandise and apparel Provide project management oversight to onboard and transition awarded service providers through the coordination of cross-functional stakeholders to meet deadlines, deliverables and required outcomes Ensure College and service provider compliance with local, state and federal regulations including FERPA and Higher Education Opportunity Act Qualifications Knowledge, Skills, and Abilities Strong organizational skills and superior attention to detail required Communication, entrepreneurial and leadership skills and an ability to develop innovative solutions Knowledge of Microsoft Office Ability to effectively analyze data and utilize reporting and other database software Ability to communicate orally in writing in a clear and concise manner Ability to establish and maintain effective working relationships Qualifications Associates Degree in Business Administration, Marketing, or an equivalent combination of education and experience. Five or more years of experience in college bookstore operations, retail environment, equitable access programs, publishing, or education Preferences Bachelor's degree in Business #IDHP As an equal employment opportunity employer, Wake Tech values our workforce.

Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.