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Bookstore Customer Service Representative Jobs (NOW HIRING)

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Bookstore Customer Service Representative information

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$10

$18

$26

How much do bookstore customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for bookstore customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the main responsibilities of a bookstore customer service representative?

A Bookstore Customer Service Representative assists customers with finding and purchasing books, answering questions about inventory, and providing recommendations based on customer interests. They also handle transactions at the cash register, manage returns or exchanges, and help keep the store organized and well-stocked. Excellent communication skills and a passion for books are important in this role. Representatives may also handle online orders, process special requests, and support promotional events in the store.

What are the key skills and qualifications needed to thrive as a bookstore customer service representative?

To thrive as a Bookstore Customer Service Representative, you need strong interpersonal skills, basic sales knowledge, and at least a high school diploma. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is often required. Outstanding communication, patience, and problem-solving abilities help you engage with diverse customers and handle their inquiries effectively. These skills ensure excellent customer experiences, efficient store operations, and increased customer loyalty in a retail environment.

How does a bookstore customer service representative typically collaborate with other team members to ensure a positive customer experience?

Bookstore Customer Service Representatives work closely with colleagues in sales, inventory, and management to maintain an organized and welcoming environment. They may coordinate with inventory staff to locate or restock popular titles, communicate customer feedback to management, and assist with in-store events or promotions. Teamwork is essential to handle busy periods efficiently and to ensure that customers receive accurate information and prompt assistance. Regular communication with coworkers helps address challenges quickly and keeps the store running smoothly.

What is the difference between Bookstore Customer Service Representative vs Bookstore Cashier?

AspectBookstore Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experience
Work EnvironmentCustomer service counters, sales floor, sometimes assisting with inventory
Employer & Industry UsageUsed in retail bookstores, libraries, and educational stores
Common Search & ComparisonOften compared based on customer interaction and sales support roles

The main difference is that a Bookstore Customer Service Representative handles a broader range of customer interactions, including inquiries, returns, and assistance, while a Bookstore Cashier primarily focuses on processing transactions at the register. Both roles require similar credentials and work in retail bookstore environments, but the Customer Service Representative role involves more customer engagement beyond checkout.

What cities are hiring for Bookstore Customer Service Representative jobs?

Cities with the most Bookstore Customer Service Representative job openings:

What states have the most Bookstore Customer Service Representative jobs?

States with the most job openings for Bookstore Customer Service Representative jobs include:

What are popular job titles related to Bookstore Customer Service Representative jobs?

For Bookstore Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Bookstore Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 8% Internship, 45% As Needed, 4% Full Time, 3% Part Time, and 31% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Bookstore Customer Service Associate

Hamilton, NY • On-site

Colgate University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Colgate Universityexternal

$16.60/hr

Other

PTO

Re-posted 23 days ago

Colgate University rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

480th of 631 rated colleges and universities

Job description

Bookstore Customer Service Associate Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Job Category Casual Wage

Position Title Bookstore Customer Service Associate

Full Time/Part Time Part Time

Division Finance and Administration

Department Colgate Bookstore

Hiring Wage/Salary Range $16.60 / hour

Department Statement

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.

Seeking to hire bookstore customer service associates to work in various depts providing customer service on the sales floor or by phone, stocking merchandise, processing transactions through register, receiving, returns, pulling textbook orders and other areas as assigned.

Accountabilities

Duties vary, but may include: working at the register, helping with general books, textbooks, gift wing, general merchandise.

Requirements

Professional Experience/ Qualifications

  • Ability to provide excellent customer service

  • Ability to have a flexible schedule

  • Ability to work in a fast paced environment

  • Ability to learn Point of Sale (P.O.S.) and inventory systems

  • Ability to work weekends

  • Ability to work collegially with a diverse group of faculty, staff and students on a daily basis

Preferred Qualifications

Education

Physical Requirements

  • Ability to stand for long periods of time – up to 6 hours

  • Ability to look at a screen for long periods of time – up to 6 hours

  • Ability climb stairs

  • Ability to lift up to 30 pounds

Other Information

Must be available to work weekends.

Posting Detail Information

Requisition Number 2025CW041Posting

Temporary Yes

Work Schedule

Must be available to work weekends.

Job Open Date 11/18/2025

Job Close Date

Open Until Filled No

Special Instructions Summary

EEO Statement

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.

Clery Act

CAMPUS CRIME REPORTING AND STATISTICS

The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at cusafety@colgate.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • This position requires employees to be no younger than 16 years of age at the time of hire. Are you at least 16 years of age, or will you be by the time of hire?

  • yes

  • no

    • Employees aged 18 and older are subject to a routine background check. Will you be 18 or older at the time of employment?

  • Yes

  • No

    • Are you currently a Colgate employee?

  • Yes

  • No

    • Have you ever been a Colgate employee?

  • Yes

  • No

    • Are you a Colgate student who is on campus for the summer?

  • Yes

  • No

    • Are you a child of a Colgate employee?

  • Yes

  • No

    • Please let us know how you heard about this position.

  • Albany Times Union

  • Binghamton Press & Sun

  • BlackCoachesinSports

  • Careerbuilders.com

  • Cazenovia Republican

  • Centralnewyorkhelpwanted.com

  • Chronicle of Higher Education

  • Chronicle of Philanthropy

  • Colgate Employee

  • Colgate Website

  • CoSIDA

  • Diverse Issues of Higher Education

  • HERC (Upstate New York HERC)

  • HigherEdJobs.com

  • Indeed.com

  • InsideHigherEd.com

  • LinkedIn

  • Mid-York Weekly

  • NACWA

  • naviGATE

  • NCAA News

  • Norwich Evening Sun

  • Oneida Daily Dispatch

  • Sherburne News

  • Studentaffairs.com

  • Syracuse Post Standard

  • Utica Observer Dispatch

  • Waterville Times

  • WomenLeadersinCollegeSports.com

  • Other

  • If you selected "Colgate Employee" or "Other" for how you heard about this position, please provide the employee's name or where you heard about/saw the position.

(Open Ended Question)

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter

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