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Bmw Bdc Jobs in Boca Raton, FL (NOW HIRING)

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

BDC Call Center Agent New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call ...

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Bmw Bdc information

See Boca Raton, FL salary details

$9

$17

$28

How much do bmw bdc jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bmw bdc in Boca Raton, FL is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BMW BDC representative?

To excel as a BMW BDC Representative, you need strong communication skills, customer service experience, and a basic understanding of automotive sales processes, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and online scheduling tools is typically required. Exceptional interpersonal skills, attention to detail, and resilience under pressure help you connect with customers and support the sales team. These skills are crucial for building customer relationships, driving sales opportunities, and ensuring a positive brand experience.

What is a BMW BDC?

A BMW BDC, or Business Development Center, is a specialized department within a BMW dealership responsible for handling customer communications, scheduling appointments, and generating sales leads. BDC representatives typically manage inbound and outbound calls, respond to online inquiries, and follow up with potential customers to support the sales and service departments. Their goal is to enhance the customer experience, increase showroom traffic, and help the dealership achieve its sales and service targets. The BDC plays a crucial role in maintaining customer relationships and ensuring efficient dealership operations.

What is the difference between Bmw Bdc vs Bmw Sales Associate?

AspectBmw BdcBmw Sales Associate
Primary RoleCustomer communication, appointment scheduling, and lead managementCustomer engagement, vehicle sales, and product presentation
Required SkillsCommunication, CRM proficiency, organizational skillsSales techniques, product knowledge, customer service
Work EnvironmentCall center or dealership officeShowroom and dealership floor
CertificationsNone specific, CRM and communication skills preferredSales certifications, dealership training

In summary, Bmw Bdc focuses on customer communication and lead management, often working behind the scenes, while Bmw Sales Associates directly engage with customers to sell vehicles. Both roles are essential in the dealership but differ in daily tasks and skill requirements.

What are some common challenges faced by BMW BDC representatives, and how can applicants prepare for them?

BMW BDC representatives often face challenges such as managing a high volume of customer inquiries, maintaining accurate CRM records, and consistently following up with leads. Adapting to evolving sales processes and maintaining strong communication between the sales team and customers are also key aspects. Applicants can prepare by developing strong organizational skills, becoming familiar with CRM software, and practicing effective phone and email communication techniques. Being proactive and adaptable can help you excel in this dynamic, fast-paced environment.

What are popular job titles related to Bmw Bdc jobs in Boca Raton, FL?

For Bmw Bdc jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Bmw Bdc jobs in Boca Raton, FL look for?

The top searched job categories for Bmw Bdc jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Bmw Bdc jobs?

Cities near Boca Raton, FL with the most Bmw Bdc job openings:

Bmw Bdc jobs near you
Infographic showing various Bmw Bdc job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,658 per year, or $17.1 per hour.

BDC Call Center Agent

Wide World BMW

West Palm Beach, FL • On-site

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

BDC Call Center Agent

New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits
  • $16 base per hour, plus bonus!
  • Family Owned and Operated
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation & Sick Time
BDC Customer Care Specialist - Responsibilities
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager to schedule service appointments
  • Complete outbound phone calls as assigned by the BDC Manager
  • Answer inbound phone calls
  • Stay informed about service updates, recalls and service requirements
  • Maintain a business casual appearance
BDC Customer Care Specialist - Requirements
  • 5-day work week, only one Saturday every three weeks!
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record & valid driver's license
  • Great customer service skills & motivation to be successful
  • Able to multitask
  • Able to communicate persuasively with customers to set appointments
  • Excellent computer skills required
  • Excellent phone presence
  • Automotive experience helpful but not required
  • Great communication skills
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country's success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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