Job Description
The County Engagement team at Blue Cross and Blue Shield of North Carolina (Blue Cross NC) works to develop local relationships and a comprehensive understanding of all 100 North Carolina counties to provide the best service and support to agencies, organizations, and individuals.
The Senior Regional Liaison focuses on being actively involved with a cohort of North Carolina counties. This individual will prioritize developing and maintaining relationships with community leaders to understand county composition, needs, and priorities, and supporting alignment with Blue Cross and Blue Cross NC Government Market segments' (Medicaid, Medicare, and Federal Employees Program) goals and initiatives in those counties. This individual will operate as the main point of contact for different community leaders throughout their designated counties and oversee the design, implementation, and delivery of processes, programs, and policies.
The ideal candidate for this role will have a proventrack recordof engagement and program management within their local community.
Approximately 80% of the time in this role will be spent in the community, and the role will require travel throughout the assigned cohort of counties: Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret.The candidate must live in one of the listed counties.
What You'll Do
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Develop and execute strategic, community-focused initiatives that advance Blue Cross NC's brand and businessobjectives, member outreach, retention activities, etc. Strategies will include, but are not limited to, maximizing accessibility and quality health care for community members.
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Collaborate with principal program managers for public health and faith-based initiatives to implement strategies at the local level.
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Collaborate with other business-facing divisions to achieve businessobjectivesand curateaccuratehealth plans.
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Train and lead entry-level County Engagement teammates as needed to help guide them and create a team of highly skilled professionals.
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Build and implement programs to create better ways for Blue Cross NC to benefit and enhance relations with the local community. Work to understand emerging issuesregardinghealth care.
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Communicate about work happening at the county levelregularly usingthorough reporting and internal communication vehicles.
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Manage policies and procedures, and oversee projects and programs, ensuring deliverables andobjectivesare met.
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Bachelor's degree or advanced degree (whererequired)
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5+ years of experience in related field
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In lieu of degree, 7+ years of experience in related field
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Excellent written and verbal communication skills to effectively work with diverse groups.
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Ability toidentify, analyze, and understand target audiences and their specific program needs.
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Proven knowledge of policies and procedures to improve program efficiency and effectiveness.
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Utilize reports and records of activities to ensure progress is beingaccomplishedtoward specified programobjectivesand modify or changemethodologyasrequiredto redirect activities andattaingoals.
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Demonstrates the ability to take ownership and make informed decisions to ensure the successful resolution of issues, risks, and changes within the program, provided they do not materially impact agreed-upon milestones, timelines, or key deliverables.
*Must currently live in one of the following counties for consideration:
Jones, Craven, Beaufort, Washington, Tyrell, Dare, Hyde, Pamlico, Carteret
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The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community
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Work-life balance, flexibility, and the autonomy to dogreat work
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Medical, dental, and vision coverage along withnumeroushealth and wellness programs
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Parental leave and support plus adoption and surrogacyassistance
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Career development programs and tuition reimbursement for continued education
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401k match including an annual company contribution
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Learn more
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
$81,068.00 - $129,708.00
Skills
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