Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Mangers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.
PRINCIPLE DUTIES:Leadership - Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
- Communicate consistently with direct reports to resolve concerns in a timely manner.
- Ensure direct reports and clients have functional location schedules two weeks in advance.
- Enforce proper uniform attire for all employees daily.
- Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
- Partner with HR to handle employee issues.
- Identify high performers for potential leadership opportunities.
Payroll & Budget - Review budget and payroll reports to track financial results on a daily basis.
- Monitor punches and attendance for accuracy and consistently and address manual punches; monitor attendance daily.
- Attend and participate on weekly Regional calls, reviewing personal performance.
- Consistently use EPay to maintain business continuity:
- Prohibit manual punches.
- Terminate employees in the system within the first week of separating from company.
- Salaried employees must enter their time into Blue Force weekly.
- Minimize exception clocking's by providing ongoing employee training.
Recruitment & Onboarding- Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance (hr@bluechip-pros.com).
- Develop and execute a recruitment strategy for each area/location.
- Email all background check requests to hr@bluechip-pros.com.
- Process new hire paperwork for new hires per the processes established by HR.
- Onboard new hires on their first day:
- Review their role responsibilities.
- Train them how to use the timekeeping system.
- Present company policies, procedures, and code of conduct.
- Safety training.
Supplies & Maintenance- Ensure uniforms are ordered and delivered to new hires by their first week.
- Order supplies in advance and anticipate orders within budgets monthly.
- Submit equipment repairs in a timely manner to Bill Faulhaber, Central expenses to Expense @bluechip-pros.com, and Operations VP once Regional Manager reviews and approves.
- Perform preventative maintenance of equipment to keep in prime working condition.
- Maintain equipment inventory by location.
Monitoring & Evaluation - Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email.
- Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
- Conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits.
- Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.
Safety- Oversee OSHA required safety trainings at your locations.
- Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections.
- Work with safety, security, and clients to reporting potential problem areas.
- Create and monitor safety exposure plans at each site and ensure they're current.
- Assure all SDS sheets and manuals are in the janitorial closets.
- Report all incident/ accident reports Immediately.
Mall Accounts - Maintain 100% utilization of approved budgets hours per week
- Ensure Overtime is restricted to Mall approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager.
- Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Account Receivable Manager.
New Business - Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business.
- Submit additional business per diem purchase order tracker weekly.
- Sell out of scope work at current client sites
Work Environment While performing the duties of this Job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee may occasionally be exposed to wet and/or humid conditions. The noise level in some work environments may be frequently loud.
Other The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.
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