CENTURY GOLF PARTNERS MANAGEMENT
Member Relations ManagerPosition Description
POSITION SUMMARY
The Oregon Golf Club is a special place. It’s called your “home away from home” for our members, and it is made better by our dedicated Team of professionals. Our Team is made up of enthusiastic, caring, and hospitality-focused individuals who enjoy connecting with others. We’re looking to grow our Team and are hoping you can add to the amazing culture we’ve worked so hard to build!
The Member Relations Manager's primary duty is increasing Member experience at the Club and fostering a Friend Friendly culture.
SKILLS, QUALIFICATIONS & EXPERIENCE REQUIRED
•2 to 4 years of related experience insales, marketing or communications preferably in the club, golf/hospitality industry, or equivalent combination of education andexperience.
•4-year college degree preferred.
•Experience working as a socialmedia manager, email marketing,and websites desired.
•Proficient in computer software including Canva, Microsoft Word, Excel, Publisher, and CRM.
•Solid time management, organization, and prioritization skills; ability to work independently.
•Legible handwriting skills.
•Excellent customer service orientation and focus on customer satisfaction required.
•Positive attitude and outgoing personality preferred.
•Ability to follow through on work assignments.
•Professional appearance; grooming and dress consistent with company guidelines.
•Knowledge of golf desirable.
•Strong leadership and people skills, plus the ability to build, foster, and support a team environment.
DUTIES & RESPONSIBILITIES
•Partner with the Membership Director to coordinate new member orientations, mixers and connection initiatives that help new members feel welcomed and engaged during their first year.
•Coordinate weekly member communications, including the Wednesday Women’s Association Blog and the Friday All-Member email update. Responsibilities include gathering content from all departments, writing engaging copy, and highlighting upcoming Club and Member events.
•Lead the Club’s social media presence as a key communication tool to share events, engage with Members, and celebrate our community. Create and post content that highlights Club activities, recognizes Members and Team Members, and fosters connection using Facebook and Instagram.
•Maintain the Club's online activities calendar and website.
•Update Events & Member Boards as needed.
•Design and produce event flyers and member communications using Canva, ensuring timely distribution and professional presentation of signage throughout the Clubhouse.
•Maintain clear internal communication by creating a monthly event binder that includes event descriptions, dates, and flyers to keep all fellow Team Members informed and engaged.
•Maintain and distribute a New Member Profile binder to all departments to support personalized service and member recognition.
•Assist with membership administration, including processing new member sign-ups, managing resignations, and maintaining accurate membership records.
•Greet guests and answer Club calls courteously, assess their needs, and direct them to the appropriate team member or department.
•Maintains organizational files and records.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl.
•May be required to lift or move objects up to 20 pounds. Specific vision requirements for this job include distance vision, depth perception, peripheral vision, color vision and the ability to adjust focus.
•While performing the duties of the job, the employee may be exposed to wet and/or humid conditions, outside weather conditions.
•The noise level in the work environment is usually moderate.
•Work alongside a great group of determined individuals looking to improve our Clubhouse, Golf Course, and Member experience every day!
THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.