Blockchain Ux Jobs (NOW HIRING)

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved.
The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website (Transparency Page).

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

Essential Duties and Responsibilities

• Own and evolve the product strategy, roadmap, and execution for Enterprise products that embed blockchain technology into third-party products.
• Deeply understand partner pain points through data, support tickets, user interviews, and direct partner feedback, and translate those insights into product decisions.
• Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience.
• Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected.
• Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision.
• Write clear, concise product requirements and user stories that keep the customer at the center.
• Define success metrics and instrumentation for widgets/embedded experiences; monitor performance and iterate post-launch.
• Drive cross-functional alignment and clear stakeholder communication (problem framing, tradeoffs, sequencing, rollouts).
• Ensure scalable, consistent solutions (component reuse, UX standards, API contracts, and documentation that reduces integration friction).
  

Required Qualifications and Skills

• 13 years of experience in product management, engineering, or customer service (or equivalent role with product ownership and feature delivery responsibility).
• The ability to create user-facing product experiences (web/mobile/embedded) ideally widgets, portals, or integration-heavy UX.
• A genuine obsession with customer experience you think in journeys, not system flows.
• Strong written product craft: PRDs, user stories, acceptance criteria, and stakeholder communications.
• Comfortable working with technical concepts: APIs, webhooks, authentication, integrations, and edge cases ( you should be able to code with an LLMs help).
• Ability to operate well in ambiguity with a strong bias toward action and iteration.
• Strong attention to detail: At the end of your resume, add a section that describes an impactful embedded financial services experience and why you chose to include it.
• Familiarity with product tools such as Jira, Notion, and Figma.
  

What We Offer

• Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
• Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary.
• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
• Development Opportunities: Access training and mentorship programs.
• Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
• Inclusive Environment: Value and respect diverse perspectives.
  

Our Benefits

• Annual bonus program based on individual, team and company performance.
• Generous PTO, healthcare, and employee assistance programs.
• Engaging events and celebrations.
• Well-stocked office kitchen with a foodie culture.

Salary $115k + Bonus + Benefits

Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!

Visit ourcareers page for more exciting opportunities, if this role isnt the perfect fit.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.