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Job Title: Applications Specialist
Department: Applications
FLSA Status: Non-Exempt
Summary
Under the guidance of the Applications Manager, the Applications Specialist is responsible for the development of customer applications, mounting and verification of tooling, performing acceptance testing, providing customer support on new/existing applications, assisting in machine configuration suggestions, and providing customer training. The Applications Specialist will also support the Solution Center team in providing customer demonstrations, as needed. One of their primary goals is assisting in taking a customer's concept to reality, helping in developing their process into final products, while providing unparalleled customer service.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.
• Develop and validate customer parts, including the creation and optimization of part programs.
• Installation, set-up, and program machine tooling required to perform the customer applications.
• Provide support to customers both during and after the sales process.
• Solve minor technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes.
• Analyze customer drawings to determine the feasibility of an application utilizing BLM's product offerings.
• Collaborate with Pre-Sales Applications and Sales team to suggest features, accessories, and/or software products to aid the customer in their application.
• Conduct customer run-off acceptance tests, while managing the customer relationship and thoroughly documenting the results.
• Conducts customer training on the proper use and function of the Tube & Wire Forming Products as needed.
• Performs customer visits to support and assist in applications requests.
• Travel up to 50% as required by management.
• Executes the internal procedures of BLM GROUP USA to perform the required job functions to successfully complete Tube & Wire Forming Products projects.
• Maintains a positive rapport and business relationship with internal and external customers by providing outstanding customer service.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Other duties as assigned by management.
Qualifications
• High school diploma or equivalent; technical certification or relevant coursework in manufacturing/design/engineering or a related field is a plus
• 3+ years of experience in Tube Bending, Wire Bending, and/or End Forming processes (BLM products preferred)
• Strong mechanical aptitude and hands-on experience with mechanical systems
• Strong electrical aptitude and hands-on experience with electrical systems
• Experience with 2D/3D design software is a plus (ex. SolidWorks, SolidEdge, AutoCAD)
• Experience with or the understanding of GD&T
• Intermediate understanding of bending tool designs and how they apply to specific machine and part applications is a plus
Licensing/Certifications
• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Knowledge, Skills, and other Abilities
• Ability to read and interpret technical drawings and manuals
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Able to effectively use the Internet
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Must have excellent time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Fluent in Italian and/or Spanish preferred, but not necessary
Equipment, Machinery, Tools, and Vehicles Used
• General office equipment, including computers, printers, fax machines and telephones.
• Basic hand, maintenance, and electrical diagnostic tools
• Manual Machining equipment
Physical Demands
The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and
arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information, and documents. Analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The incumbent works primarily in an office environment or manufacturing facility where the noise level could be moderate to loud.
The position requires up to 50% travel, both domestically and internationally as required by management.
Reporting Relationships
This position reports to the Applications Manager
Supervisory Responsibility
None
We are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.