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Blackboard Administrator Jobs (NOW HIRING)

Blackboard

Technical Support I

$65K - $81K/yr

Customers are system administrators who provide mission-critical services via Blackboard e-learning applications to students and faculty at a wide variety of learning institutions * Troubleshooting ...

Central Michigan University

Application Administrator II: All the qualifications of Application Administrator I, plus: Four ... Exchange, Blackboard, Perceptive Content, SQL Server, web services, cloud-hosted systems, or ...

SECU

Business Systems Administrator

Linthicum, MD · On-site

What you will do: The Systems Administrator will support both Procurement and Learning ... and Blackboard. * Experience with Procure-to-pay systems such as Coupa, Workday Financial ...

Anthology, Inc.

Technical Support I

$65K - $81K/yr

Customers are system administrators who provide mission-critical services via Blackboard e-learning applications to students and faculty at a wide variety of learning institutions * Troubleshooting ...

OPS

LMS Administrator

Fort Bliss, TX · On-site

... LMS Administrator at Fort Bliss, TX supporting the United States Army Noncommissioned Officer ... Experience supporting Blackboard, ATIS Educate, Moodle, Canvas, or comparable LMS platforms.

Oneida ESC Group

LMS Administrator

Fort Bliss, TX · On-site

... LMS Administrator at Fort Bliss, TX supporting the United States Army Noncommissioned Officer ... Experience supporting Blackboard, ATIS Educate, Moodle, Canvas, or comparable LMS platforms.

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How much do blackboard administrator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for blackboard administrator in the United States is $31.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $40.87 per hour, depending on experience, location, and employer.

What is a blackboard administrator?

A Blackboard Administrator is responsible for managing and supporting the Blackboard Learning Management System (LMS) used by educational institutions and organizations. They handle system configuration, user accounts, course creation, troubleshooting technical issues, and ensuring system security and performance. Additionally, they may provide training and support to instructors and students, assist with software upgrades, and integrate third-party tools to enhance functionality. Their role is critical in maintaining a smooth online learning experience.

What are the typical daily responsibilities of a blackboard administrator?

As a Blackboard Administrator, your daily tasks often involve managing user accounts, troubleshooting technical issues, performing regular system updates, and assisting faculty and students with platform-related questions. You’ll also coordinate with IT teams to monitor system performance, oversee integrations with other campus technologies, and implement security best practices. Collaboration with instructional designers and academic departments is common, as you help support online course delivery and resolve user challenges. Staying proactive and adaptable is key, given the dynamic needs of educational institutions and evolving software updates.

What are the key skills and qualifications needed to thrive in the blackboard administrator position, and why are they important?

A Blackboard Administrator needs a strong background in IT, experience with Learning Management Systems (LMS), and a bachelor’s degree in computer science or a related field. Technical expertise with Blackboard Learn, SQL databases, APIs, and certifications such as Blackboard Certified Trainer or System Administrator are highly valued. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in this role. These capabilities are crucial for ensuring system reliability, supporting users, and facilitating seamless online learning experiences.

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Blackboard Administrator jobs near you
Infographic showing various Blackboard Administrator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $65,879 per year, or $31.7 per hour.

Technical Support I

Remote

Blackboard
See more jobs at Blackboardexternal

$65K - $81K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
Technical Support I
Remote - United States
About the Role
This role focuses on the Blackboard LMS which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It's a solution that's continuously evolving to meet users' needs and we're looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.
Our Customer Support team has a proven track record of delivering high-quality technical support in a 24x7 environment to our customer base.
Responsibilities
  • Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Blackboard e-learning applications to students and faculty at a wide variety of learning institutions
  • Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Blackboard products
  • Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
  • Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
  • Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Blackboard employees on the status of all issues on a timely basis
  • Collaborating extensively with peers, Blackboard Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
  • Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues

Required Skills and Experience
  • Exceptional listening, written, and oral communication skills
  • 2-4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
  • Experience in a self-directed work environment
  • Demonstrated ability to research and resolve problems using a variety of resources and tools
  • Strong knowledge of system and database administration principles
  • Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
  • Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
  • Light experience with multiple computer operating systems like UNIX/Linux and Windows
  • Light experience configuring multi-node environments that run enterprise-level applications
  • Knowledge of Struts or Tomcat 0r WebLogic
  • U.S. Citizenship
  • Fluency in written and spoken English

About Blackboard
Blackboard is a leading EdTech company and SaaS provider that delivers the digital environment for transformational teaching and learning. We serve thousands of institutions with the industry's most AI-advanced LMS, Blackboard Ally for accessibility, and institutional effectiveness solutions that put educators and learners at the center. We're an education company that builds technology. Learn more at blackboard.com.
The expected salary range for this position is $65,300 - $81,600. The range reflects base salary only and does not include additional compensation such as company bonus or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.
Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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