Billing Operations Jobs in Ohio (NOW HIRING)

Sibcy Cline Relocation Services (SCRS) is a leading third-party provider of comprehensive global mobility programs for an industry-diverse roster of Fortune 1000 and 500 companies. SCRS has a 30+ year history of combining high-touch client support with expert knowledge and competitive best practices for end-to-end relocation policies and processes.

We are hiring a Corporate Relocation Finance, Expense & Billing team member to manage relocation expense processing, client billing, reporting, and financial administration for corporate relocation accounts. This role works closely with clients, transferees, relocation team members, vendors, payroll contacts, and Accounting to ensure timely, accurate, and policy-compliant expense reimbursement, invoicing, payment processing, reporting, and reconciliation. The role also supports workflow consistency, documentation, training, and continuous improvement across relocation finance and billing operations.

Essential Functions

Expense Administration & Payment Processing

• Review expense reimbursement reports and vendor invoices submitted by or for transferees within 2 business days of receipt by verifying documentation, approving eligible expenses, and processing payments in accordance with client relocation policies.
• Process lump sum payments, home sale and purchase billing, inspection and appraisal invoices, ACH activity, check distribution, and other relocation-related financial transactions in a timely manner.
• Communicate with client accounting and payroll departments to coordinate expense reimbursement, gross-up calculations, tax withholding, and payroll-related relocation payments according to client schedules.

Billing, Reconciliation & Financial Controls

• Prepare and process client invoices, cash receipts, interest calculations, final billing, referral fees, and cost estimates accurately and within client requirements and internal timelines.
• Audit, track, and reconcile relocation expenses, vendor payments, rebates, referral income, administrative fees, and related financial activity to ensure accurate posting by client, accounting area, and reporting period.
• Serve as a key finance resource to help ensure policy compliance, documentation accuracy, and consistency in billing and expense administration practices.

Reporting, Tax Support & Documentation

• Prepare bi-weekly, monthly, year-end, and ad hoc reports for clients, transferees, tax partners, and the relocation team, including relocation tax reporting and international assignment expense reporting.
• Maintain accurate documentation of procedures, daily tasks, and client-specific finance, billing, and expense requirements; update process documentation as needed.
• Support accurate year-end and special reporting needs through organized recordkeeping and timely coordination with internal and external partners.

Client, Team & Cross-Functional Support

• Serve as the primary internal resource for relocation finance, billing, and expense policies and procedures, and provide guidance to team members, clients, transferees, and service providers.
• Train, support, and provide backup coverage for finance and billing functions as needed to maintain continuity of service and quality of deliverables.
• Support broader department operations and work collaboratively with relocation team members, clients, vendors, and Accounting.

Process Improvement & Operational Excellence

• Partner closely with Accounting and the relocation team to improve systems, workflows, controls, and best practices that increase efficiency, consistency, and accuracy across financial operations.
• Identify opportunities to strengthen processes, improve documentation, and support scalable service delivery across relocation finance and billing operations.

Skills, Knowledge and Abilities

• Minimum of 5 years of payroll, billing, expense administration, accounting support, or related financial operations experience required.
• Strong attention to detail and accuracy in reviewing expenses, reconciling accounts, and maintaining current data in relocation and accounting systems.
• Ability to prioritize, organize, and manage multiple deadlines based on client requirements, payroll schedules, and business needs.
• Strong customer service and relationship-building skills with clients, transferees, team members, and service providers.
• Written and verbal communication skills using discretion, professionalism, and sound judgment.
• Ability to work collaboratively across functions and contribute to process improvements, training, and consistent service delivery.
• Proficient in Microsoft Office applications including Excel, Outlook, Word, and Teams.
• Experience working with relocation databases and accounting systems preferred.
• Knowledge of the relocation process, client policy administration, and relocation tax implications preferred.

Work Context

This position requires employees to be in frequent communication with clients. Additionally, employees need to maintain a high level of organization and attention to detail regarding expenses of relocations to provide accurate reports of information to various parties. Employees in this position must embody Sibcy Cline's Cultural Competencies as described in the Employee Handbook: Friendliness, Respect, Innovation, Enthusiasm and Results Oriented.

Tools and Equipment

Microsoft Office, Excel, Word, & Teams. Accounting Software. MoveTrack relocation software.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change. Employees are expected to perform other job-related duties as assigned.