Billing Compliance Associate Jobs (NOW HIRING)

Title: Compliance Associate
Department: Program Management
Reports to: Compliance and Systems Manager
Salary Range: $25.00 - $26.00 per hour

Position Type: Full-Time, Regular, Nonexempt 

The Compliance Associate is responsible for providing administrative and compliance support to agency programming, ensuring that programs operate in alignment with Friendship Shelter’s policies, regulatory requirements, and commitment to quality service. This position monitors program adherence, conducts routine audits to identify potential compliance risks, and works collaboratively with staff and leadership to resolve findings and implement effective policies, systems, and controls that reduce risk and promote accountability. The Compliance Associate is expected to stay current with regulatory changes and agency policies while approaching compliance with integrity, consistency, and respect for program participants, supporters, and employees.

In alignment with Friendship Shelter’s values of responsibility, integrity, creativity and flexibility, and community, the Compliance Associate promotes a culture of accountability, continuous improvement, and open communication. This role recognizes the importance of balancing regulatory compliance with the unique needs of the individuals and programs served by the agency, using sound judgment and a collaborative approach to support effective and sustainable practices. Through honesty, consistency, kindness, and responsible stewardship of organizational resources, the Compliance Associate helps ensure Friendship Shelter maintains a safe, effective, and mission-aligned environment.

• Maintain working knowledge of assigned programs, contracts, and applicable regulatory and funding requirements.
• Provide CalAIM administrative and compliance support to assigned programs, including processing authorizations, documentation review, and quality assurance. Identify risks to compliance and work with responsible parties to make corrections and ensure compliance systems are being followed.
• Conduct file audits, documentation review, and quality assurance for assigned programs; monitor compliance with regulatory requirements and agency standards, identify risks, and work with responsible parties to make corrections and ensure compliance systems are followed.
• Complete assigned data entry and assist with required reporting, as applicable.
• Participate in third-party monitoring, including preparations beforehand, preparing reports or files, and being present during monitoring visits. Follow-up monitoring sessions by addressing any concerns or findings and working with program management and the Compliance and Systems Supervisor and Manager to develop systems that ensure future compliance.
• Work collaboratively with the compliance and systems team, program staff and the finance department to ensure that compliance audits are inclusive of funding regulatory requirements, data collection requirements, the agency’s quality standards, and billing requirements.
• Complete other tasks as directed by the Compliance and Systems Supervisor and/or Manager.      

• Full-time, non-exempt.
• No direct supervisory responsibilities.

• Excellent verbal and written communication skills.
• Excellent organizational skills.
• High attention to detail and ability to understand and manage complex information.
• Excellent time management skills with the proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software, including spreadsheets.
• Driving is an essential duty or function of this job. 
• Drive up to 25 % 

• Bachelor's degree or equivalent experience.
• At least two years of experience in compliance.
• Ability to work independently.
• Desire to be a part of a team that is passionately committed to ending homelessness.

• Traditional office setting. Will be required to periodically travel between agency sites in South Orange County to perform audits. Independent transportation required.
• Little to no in-person interaction with members of the public.
• Prolonged periods sitting at a desk and working on a computer.
• The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the office environment and will involve interaction with other staff. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time.

Employment with Friendship Shelter is contingent upon successful completion of a background check, in accordance with applicable laws and Friendship Shelter policies. The organization reserves the right to require additional screening or verification as appropriate for the position.

This job description is designed to indicate the general nature and level of job tasks performed while working for Friendship Shelter. It does not include all required job tasks and duties and they may change as business requires. It is also not designed to be a comprehensive list of all responsibilities or qualifications required of employees assigned to this job role.

Friendship Shelter is an equal opportunity employer and prohibits discrimination and harassment related to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under federal, state, or local laws. 

Friendship Shelter is a 501(c)(3) tax exempt non-profit organization, founded in 1988 to provide year-round shelter and rehabilitation to adults experiencing homelessness. Today, we provide a full complement of services to the most vulnerable people experiencing homelessness in our community and are focused on finding the most appropriate permanent housing solution for each individual.

• Maintain working knowledge of assigned programs, contracts, and applicable regulatory and funding requirements.
• Provide CalAIM administrative and compliance support to assigned programs, including processing authorizations, documentation review, and quality assurance. Identify risks to compliance and work with responsible parties to make corrections and ensure compliance systems are being followed.
• Conduct file audits, documentation review, and quality assurance for assigned programs; monitor compliance with regulatory requirements and agency standards, identify risks, and work with responsible parties to make corrections and ensure compliance systems are followed.
• Complete assigned data entry and assist with required reporting, as applicable.
• Participate in third-party monitoring, including preparations beforehand, preparing reports or files, and being present during monitoring visits. Follow-up monitoring sessions by addressing any concerns or findings and working with program management and the Compliance and Systems Supervisor and Manager to develop systems that ensure future compliance.
• Work collaboratively with the compliance and systems team, program staff and the finance department to ensure that compliance audits are inclusive of funding regulatory requirements, data collection requirements, the agency’s quality standards, and billing requirements.
• Complete other tasks as directed by the Compliance and Systems Supervisor and/or Manager.