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Billing Collections Jobs in Baltimore, MD (NOW HIRING)

Comcast

Billing Specialist -- Service Department

Laurel, MD · On-site

$19 - $25.75/hr

Collections & Payment Processing * Process customer payments andmaintainaccuratepayment records ... Confirm billing handoff requirements have been satisfied, including: * Completed work orders

CFS

Collections Specialist

Jessup, MD · On-site

$55K - $65K/yr

About the Company and the Collections Specialist Opportunity: * CFS is partnering with a repeat client in the food industry located in Jessup, MD to bring on a Collections Specialist on a contract to ...

ASPIRE WELLNESS CENTER, INC

Billing Assistant

Nottingham, MD · On-site

$16 - $21.25/hr

Support accounts receivable and collections processes * Answer client billing questions and appropriately route concerns when needed * Assist with preparing billing reports and related administrative ...

Aspire Wellness Center

Billing Assistant

Nottingham, MD · On-site

$16 - $21.25/hr

Support accounts receivable and collections processes * Answer client billing questions and appropriately route concerns when needed * Assist with preparing billing reports and related administrative ...

Aspire Wellness Center

Billing Assistant

Nottingham, MD · On-site

$20 - $22/hr

Support accounts receivable and collections processes * Answer client billing questions and appropriately route concerns when needed * Assist with preparing billing reports and related administrative ...

Trident Care

RCM Client Coordinator

Sparks, MD · On-site

$20/hr

Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents. * Ensure all invoices are transferred to the client accurately ...

Trident Care

RCM Client Coordinator

Sparks, MD · On-site

$20/hr

Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents. * Ensure all invoices are transferred to the client accurately ...

TridentCare

RCM Client Coordinator

MD · On-site

$20/hr

Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents. * Ensure all invoices are transferred to the client accurately ...

TridentCare

RCM Client Coordinator

MD

$20/hr

Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents. * Ensure all invoices are transferred to the client accurately ...

Roto-Rooter Services Company

Estimator

Linthicum, MD · On-site

$25/hr

Follow established billing and collections procedures. Requirements * Xactimate software and estimate writing experience is preferred. * Insurance claims experience is required. * Administrative ...

Roto-Rooter Services Company

Estimator

Linthicum, MD

$25/hr

Follow established billing and collections procedures. Requirements * Xactimate software and estimate writing experience is preferred. * Insurance claims experience is required. * Administrative ...

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All JobsBilling Collections JobsBilling Collections Jobs in Baltimore, MD

Billing Collections information

See Baltimore, MD salary details

$13

$21

$31

How much do billing collections jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for billing collections in Baltimore, MD is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.89 per hour, depending on experience, location, and employer.

What is billing collections?

Billing collections refer to the process of invoicing customers for products or services and following up to ensure timely payment. Professionals in billing collections manage accounts receivable, communicate with clients about outstanding balances, and may negotiate payment plans or resolve disputes. Their work is essential for maintaining a company’s cash flow and financial health. They often use specialized software to track payments and may collaborate with other departments to address billing issues.

What skills and qualifications are needed for billing collections?

To thrive as a Billing Collections Specialist, you need a solid understanding of accounting principles, familiarity with billing processes, and often a high school diploma or associate degree in a related field. Proficiency with accounting software, ERP systems, and spreadsheet tools like Excel is typically required. Strong negotiation, problem-solving, and communication skills help build relationships with clients and resolve payment issues efficiently. These skills ensure accurate financial records, timely collections, and positive client interactions, which are critical for maintaining a healthy cash flow.

What are common challenges in billing collections and how can they be managed?

Billing Collections professionals often encounter challenges such as handling difficult customer interactions, resolving discrepancies in invoices, and meeting collection targets under tight deadlines. To manage these challenges, strong communication and negotiation skills are essential, as is attention to detail when reviewing account records. Many organizations support their collections teams with regular training, clear escalation processes for complex cases, and collaborative tools to facilitate communication between billing, sales, and customer service departments.

What is the difference between Billing Collections vs Billing Specialist?

AspectBilling CollectionsBilling Specialist
CredentialsHigh school diploma, sometimes certifications in collections or billingHigh school diploma or equivalent, often with certifications in billing or healthcare coding
Work EnvironmentOffice setting, often in healthcare, utilities, or service industriesOffice setting, healthcare, or financial services
Employer & Industry UsageUsed by companies managing receivables and debt collectionUsed by healthcare providers, insurance companies, and billing firms
Search & Comparison IntentPeople comparing roles related to collecting paymentsPeople looking into billing roles with a focus on processing and managing invoices

Billing Collections focuses on recovering outstanding payments and managing overdue accounts, often involving debt recovery processes. Billing Specialists handle the creation, processing, and management of invoices and billing records. While both roles involve billing, Collections emphasizes debt recovery, whereas Specialists focus on accurate billing and record-keeping.

Is billing collections a stressful job?

Billing collections can be a stressful job due to the need to handle difficult conversations with customers and meet strict deadlines. It requires attention to detail, communication skills, and often involves managing high volumes of accounts, which can contribute to workplace pressure.

What does a billing collections specialist do?

A billing collections specialist is responsible for managing overdue accounts by contacting customers to collect payments, resolving billing discrepancies, and maintaining accurate account records. They often use accounting software and have strong communication skills to ensure timely payments and reduce bad debt. The role may require knowledge of financial regulations and attention to detail.

What are the most commonly searched types of Billing Collections jobs in Baltimore, MD?

The most popular types of Billing Collections jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Billing Collections jobs?

Cities near Baltimore, MD with the most Billing Collections job openings:

Billing Collections jobs near you
Infographic showing various Billing Collections job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, and 4% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $45,006 per year, or $21.6 per hour.

Billing Specialist -- Service Department

Comcast

Laurel, MD • On-site

$19 - $25.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Billing Specialist is responsible for completing the financial closeout of residential solar and battery service cases after technical resolution has been achieved. Working closely with Case Managers, Field Service, Accounting, and customers, this role ensures service work is accurately billed, payments are collected, warranty claims are processed, and service cases are closed in a timely manner.
In addition to billing responsibilities, the Billing Specialist provides operational support to the Service Center by assisting with inbound customer calls during periods of high call volume, staffing shortages, or scheduled coaching activities. This role plays a critical part in maintaining service levels while ensuring a seamless customer experience from service completion through financial closeout.
The Billing Specialist supports the company's Operating Priorities of Safety, Quality, Customer Experience, Speed, and Efficiency by ensuring every service case is completed accurately, professionally, and without unnecessary delays.

Job Description

*** Role in in office daily in Laurel, MD***
Responsibilities:

Service Billing & Financial Closeout

  • Receive completed service cases from Case Managers following technical resolution.

  • Review work orders, technician documentation, labor, materials, and supporting records for completeness and billing accuracy.

  • Process customer invoicesin accordance withcompany policies and pricing guidelines.

  • Coordinate warranty billing, manufacturer reimbursements, insurance claims, and other applicable billing processes.

  • Verify customer billing information and resolve discrepancies prior to invoicing.

  • Ensure service cases are financially closed ina timelyandaccuratemanner.

Customer Billing Support

  • Serve as the primary point of contact for customer billing questions related to completed service work.

  • Explain invoices, warranty coverage, service charges, and payment options in a professional and customer-focused manner.

  • Resolve billing concerns while partnering with Case Managers, Field Service, and Accounting whenadditionalinformation is required.

  • Maintain positive customer relationships throughout the billing and payment process.

Collections & Payment Processing

  • Process customer payments andmaintainaccuratepayment records.

  • Monitor outstanding balances and performtimelycollectionsfollow-up.

  • Coordinate payment plans or other approved payment arrangements when applicable.

  • Escalate unresolved collection issuesin accordance withcompany procedures.

  • =

  • Coordinate Return Material Authorization (RMA) requests.

  • Track warranty claim status through completion.

  • Maintaindocumentation supporting warranty eligibility and reimbursements.

  • Partner with Purchasing and Field Service to ensure replacement materials are properly tracked.

Case Closure

  • Review service documentation to ensure all required information has been received before closing cases.

  • Confirm billing handoff requirements have been satisfied, including:

  • Completed work orders

  • Technician documentation

  • Customer communications

  • Service dates

  • Billing requirements

  • Supporting documentation

  • Close completed service cases within established service level expectations.

Customer CareSupport

During periods of increased call volume or staffing shortages, the Billing Specialist will:

  • Provide inbound phone coverage.

  • Assistwith customer inquiries.

  • Route customer requests to theappropriate CaseManager.

  • Support overall Service Center performance bymaintainingestablished service levels.

Cross-Functional Collaboration

Partner closely with:

  • Case Managers

  • Field Service Manager

  • Service Technicians

  • Accounting

  • Purchasing

  • Tier II Technical Support

  • Warranty Administrators

  • Manufacturers

toensure efficient case completion and financial accuracy.

Documentation & Compliance

  • Maintainaccuratebilling records within company systems.

  • Ensure all customer interactions and billing activities are documented.

  • Protect confidential customer financial information.

  • Follow company policiesregardinginvoicing, collections, and financial controls.

Continuous Improvement

  • Identifyopportunities to improve billing workflows and reduce service closeout time.

  • Recommend process improvements that reduce billing errors and improve customer satisfaction.

  • Participate in Service Center meetings, training, and continuous improvement initiatives.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Customer Experience (CX), Customer Service, Service Levels

Compensation

Maryland Pay Range: $20.21 - $30.31Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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