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Bilingual Telus Jobs (NOW HIRING)

TELUS

Client Service Analyst II-TH (Benefits)

Westwood, MA

$49.40K - $60K/yr

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... Bilingual capabilities (depending on client base) Salary Range: $49,400 - $60,000 USD Annual Actual ...

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Bilingual Telus information

What are the key skills and qualifications needed to thrive as a Bilingual TELUS Customer Service Representative, and why are they important?

To excel as a Bilingual TELUS Customer Service Representative, you need fluency in at least two languages, strong communication skills, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and TELUS-specific tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you provide excellent service and resolve issues efficiently. These competencies are crucial for delivering seamless support to diverse customers and maintaining TELUS’s reputation for quality service.

What are some common challenges faced by Bilingual Telus employees, and how can they be effectively managed?

Bilingual Telus employees often face the challenge of switching between languages quickly and accurately, especially when communicating with customers who may have varying levels of language proficiency. Managing customer expectations and resolving issues in both languages requires strong communication and active listening skills. To effectively handle these challenges, employees benefit from ongoing training, access to language resources, and collaborating with team members for support and knowledge sharing. Telus also fosters a supportive environment where employees can seek feedback and continuous improvement, making it easier to navigate the demands of a bilingual role.

What is a Bilingual Telus employee?

A Bilingual Telus employee is someone who works at Telus and is proficient in at least two languages, typically English and another language such as French or Spanish. These employees are often responsible for communicating with customers or clients in both languages, providing support, resolving issues, and ensuring clear communication. Bilingual skills are highly valued at Telus because they help the company serve a diverse customer base across different regions. Depending on the role, bilingual employees may work in customer service, technical support, sales, or other departments.
What cities are hiring for Bilingual Telus jobs? Cities with the most Bilingual Telus job openings:

Client Services Representative (CSR) - Drug & Alcohol Testing

TELUS

Temecula, CA

$42K - $44K/yr

Other

Medical, Retirement, PTO

Posted 4 days ago

TELUS rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

19th of 76 rated telecommunications companies

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Client Services Representative (CSR) - Drug & Alcohol Testing
📍 Temecula, CA (Onsite)
🕒 Full-time, Permanent Position
Join our Team
At TELUS Health, our Drug & Alcohol Testing Services team plays a vital role in fostering safer workplaces and healthier communities. Working as a collaborative and compassionate unit, we support employers, unions, and regulated industries across the U.S. with reliable and compliant testing services.
We're seeking a Client Services Representative (CSR) who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service. In this meaningful role, your attention to detail and commitment to care will directly contribute to the safety, integrity, and well-being of the organizations and individuals we support every day.
What You'll Do
You'll be part of a team that ensures compliance, reliability, and excellent service. Your responsibilities include:

  • Program & Compliance Support:
    Maintain and update testing program databases (DOT, IBEW, biological monitoring); schedule and coordinate tests; track completion and follow-up; produce monthly compliance updates.
  • Collection & Operations: Perform specimen collections and receive comprehensive on-the-job training to become a certified collector across all collection methods. Maintain chain-of-custody integrity, accurately complete and upload breath-alcohol test (BAT) forms, and coordinate with labs and collection sites to resolve any missing or incomplete test records.
  • Client & Participant Experience:
    Serve as a first point of contact for participants, union members, and clients via phone, email, and in-person; schedule testing, issue documentation (clean cards, authorizations); manage shared inbox and incoming correspondence.
  • Background Checks & Administrative Coordination:
    Process background check requests; verify documentation; handle billing/data entry; manage inventory of supplies; prepare and distribute paperwork and outbound mailings/shipments.

What You Bring
Success in this role comes from a balance of customer service excellence, accuracy in compliance work, and teamwork. We're looking for someone who is eager to learn, adaptable, and committed to supporting both clients and colleagues.
Qualifications that will help you thrive:
  • Experience: 1-2 years in customer service, administration, or a similar fast-paced environment.
  • Technical Skills: Comfortable using Microsoft Excel, scheduling tools, and data entry systems; quick to learn new software and platforms.
  • Communication: Clear, professional verbal and written skills with the ability to build trust and handle sensitive conversations with empathy.
  • Detail Orientation: Proven ability to stay organized, maintain accuracy with sensitive data, and consistently follow protocols to support compliance in highly regulated environments.
  • Adaptability: Able to multitask, set priorities, and stay calm under pressure while keeping quality top of mind.
  • Teamwork: Collaborative spirit with experience supporting colleagues across different functions (e.g., collections, admin, reporting).
Bonus skills that set you apart:
  • Background in healthcare, occupational health, compliance, or drug/alcohol testing.
  • Familiarity with case management or testing systems.
  • Knowledge of DOT or union-based testing regulations.
  • Experience coordinating background checks or other regulated processes.
  • Bilingual fluency (Spanish/English).
Why Join TELUS Health?
  • Comprehensive benefits package, including group insurance, PTO, and retirement plan.
  • Consistent Monday-Friday daytime schedule (no evenings or weekends).
  • A supportive team environment with training, mentorship, and career growth opportunities.

Base salary range: $42,000- $44,000/year (depending on experience).
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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