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Bilingual Technical Support Russian Jobs (NOW HIRING)

Leidos

Russian HLT/Technical Support

Vienna, VA · On-site

$92K - $166K/yr

Russian Linguist (HLT/Technical Support) Make a Global Impact - Join the Mission at Leidos Are you ready to apply your linguistic and your HLT/Technical expertise to meaningful work that directly ...

Leidos

Russian HLT/Technical Support

Vienna, VA

$92K - $166K/yr

Russian Linguist (HLT/Technical Support) Make a Global Impact - Join the Mission at Leidos Are you ready to apply your linguistic and your HLT/Technical expertise to meaningful work that directly ...

Amazon

AZ

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ

Sep 15, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

Amazon

AZ · On-site

Sep 10, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...

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Bilingual Technical Support Russian information

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How much do bilingual technical support russian jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for bilingual technical support russian in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a bilingual technical support Russian specialist?

Bilingual Technical Support Russian specialists are professionals who provide technical assistance and customer support in both Russian and another language, typically English. They help customers troubleshoot software, hardware, or service-related issues, ensuring clear communication across language barriers. These specialists are valued for their ability to assist Russian-speaking clients, resolve technical problems, and improve customer satisfaction in global companies. Their role often involves phone, chat, or email support, and may require knowledge of specific technical systems or products.

What are the key skills and qualifications needed to thrive as a bilingual technical support Russian specialist?

To excel as a Bilingual Technical Support (Russian), you need strong technical troubleshooting skills, fluency in both Russian and English, and a background in IT or customer support. Familiarity with help desk software, remote desktop tools, and common operating systems or platforms is typically required. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build rapport with users. These skills ensure timely resolution of technical issues and a positive customer experience for Russian-speaking clients.

What are some common challenges faced by bilingual technical support Russian specialists, and how can they be effectively managed?

Bilingual Technical Support specialists assisting Russian-speaking customers often encounter challenges such as bridging language nuances, addressing technical issues that may involve localized software or hardware, and managing high call volumes. Effective management of these challenges involves continuous language skill development, staying updated on product-specific terminology in both languages, and leveraging internal knowledge bases. Collaboration with engineering and product teams also ensures accurate, culturally appropriate solutions, while strong organizational skills help prioritize and resolve issues efficiently.

What is the difference between Bilingual Technical Support Russian vs Bilingual Customer Service Representative Russian?

AspectBilingual Technical Support RussianBilingual Customer Service Representative Russian
Required CredentialsTechnical certifications, technical knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & IndustryIT companies, tech support providersRetail, telecom, service sectors
Common Search IntentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

While both roles require bilingual skills in Russian, Bilingual Technical Support Russian focuses on technical troubleshooting and product support, often requiring technical certifications. Bilingual Customer Service Representative Russian emphasizes general customer interaction and issue resolution, typically in retail or service industries. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Bilingual Technical Support Russian jobs?

For Bilingual Technical Support Russian jobs, the most frequently searched job titles are:

Infographic showing various Bilingual Technical Support Russian job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Bilingual Technical Support Analyst

Plano, TX

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 28 days ago

Key responsibilities

  • Support customers through various communication channels and provide technical assistance.

  • Manage escalated issues by reviewing open cases, updating customers, and collaborating with Tier II support.

  • Document troubleshooting activities, update the knowledge base, and create product guides to assist support teams.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Analyst (Spanish/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX.


Bilingual Technical Support Analyst (Spanish/English) Job Details


  • Supporting our entire customer base through a variety of mediums 
  • Provide proactive and reactive assistance to all external customers 
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 
  • Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 
  • Log all issues into Insight, updating activities to cases, and escalate cases 
  • Provide technical problem resolution for Intel Security Scan Alert product used by our customers and must fully document problem resolution in the Intel Security call tracking system 
  • Perform duties as assigned by management 
  • Provide proactive assistance to your specific product 
  • Trouble-shoot/qualify cases before escalating into Tier-II 
  • Record and document all issues related to customers both internal and external 
  • Conference call availability to resolve product issues 
  • Log all testing, troubleshooting and research done in process of resolution 
  • Responsible for Customer and Internal Updates 
  • Produce articles for submission into the current knowledgebase 
  • Maintain a high level of knowledge and professionalism 
  • Creation of product troubleshooting guides to assist support teams 
  • Provide effective and timely communication to support teams 
  • Document issues within the call tracking system 
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 
  • Be available and accessible to fellow co-workers 
  • Maintain a friendly, open, approachable, positive attitude 


Bilingual Technical Support Analyst (Spanish/English) Mandatory Skills


  • This position requires fluent writing and speaking skills in Spanish. In addition to Spanish, Portuguese would be a strong plus. 

  • Understanding of Operating Systems such as Unix, Linux and Windows
  • Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 
  • Strong problem solving skills 
  • Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, etc.
  • Basic Vulnerability and Threat analysis skills preferred 
  • Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 
  • Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 
  • At least 1 year of experience in customer care/customer support
  • Ability to multi-task and prioritize job requirements 
  • Effective problem resolution
  • Ability to communicate at multiple levels with customers (i.e. technical / management)
  • Excellent at providing positive customer service
  • Advanced writing and verbal skills
  • Ability to support multiple products simultaneously
  • Self-motivated (takes initiative)
  • Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable


Bilingual Technical Support Analyst (Spanish/English) Start Date


ASAP


Bilingual Technical Support Analyst (Spanish/English) Assignment Length


6+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply