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Bilingual Program Manager Jobs in California (NOW HIRING)

Foxconn Industrial Internet

Program Manager

San Jose, CA · On-site

$100K - $120K/yr

Program Manager San Jose, CA About the job: FULL-TIME/PERMANENT DEPARTMENT: Program Management ... Bilingual in Mandarin is preferred but not required. SKILLS: * Has academic functional skills ...

Foxconn Industrial Internet

Program Manager

San Jose, CA · On-site

$100K - $120K/yr

Program Manager San Jose, CA About the job: FULL-TIME/PERMANENT DEPARTMENT: Program Management ... Bilingual in Mandarin is preferred but not required. SKILLS: * Has academic functional skills ...

KIWA

Program Manager

Los Angeles, CA

$95K - $105K/yr

Program Manager About KIWA KIWA is a multiracial worker center, with roots in the Korean democracy ... Native-level fluency in English required; bilingual in Spanish or Korean highly desired.

KIWA

Program Manager

Los Angeles, CA · On-site

Salary: $95,000 - $105,000 Program Manager About KIWA KIWA is a multiracial worker center, with ... Native-level fluency in English required; bilingual in Spanish or Korean highly desired.

KIWA

Program Manager

Los Angeles, CA · On-site

$95K - $105K/yr

Program Manager About KIWA KIWA is a multiracial worker center, with roots in the Korean democracy ... Native-level fluency in English required; bilingual in Spanish or Korean highly desired.

Atomus Partners

Program Manager

San Jose, CA · On-site

$77K/yr

What You'll Bring * Experience: 3-5 years in program management or coordination, including ... Bilingual fluency in Spanish and English is required for this role. * Technical Proficiency: Strong ...

Atomus Partners LLC

Program Manager

San Jose, CA · On-site

$77K/yr

What You'll Bring * Experience: 3-5 years in program management or coordination, including ... Bilingual fluency in Spanish and English is required for this role. * Technical Proficiency: Strong ...

The Salvation Army

Program Manager

San Francisco, CA

$90K/yr

The program offers comprehensive onsite services such as case management, life skills, recovery ... Bilingual in Spanish. (Preferred) * First Aid and CPR certification. (within first seven days of ...

Atomus Partners

Program Manager

San Jose, CA

$77K/yr

What You'll Bring * Experience: 3-5 years in program management or coordination, including ... Bilingual fluency in Spanish and English is required for this role. * Technical Proficiency: Strong ...

Salvation Army

Program Manager

San Francisco, CA · On-site

The program offers comprehensive onsite services such as case management, life skills, recovery ... Bilingual in Spanish. (Preferred) * First Aid and CPR certification. (within first seven days of ...

Vista Community Clinic

Program Manager

Vista, CA · On-site

$69K - $73K/yr

Responsibilities Manage one or more programs. Contribute to program development, design, and ... Bilingual English/Spanish Preferred * Bachelor's degree with minimum two years' related experience ...

MENTAL HEALTH SYSTEMS INC

Program Manager

Fresno, CA · On-site

$90K - $98K/yr

JOB SUMMARY Overall program management including contract outcomes, leadership and supervision ... Bilingual preferred. * Knowledge of Microsoft Office and EHR software preferred. PHYSICAL ...

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Bilingual Program Manager information

What are the key skills and qualifications needed to thrive as a Bilingual Program Manager, and why are they important?

To thrive as a Bilingual Program Manager, you need strong project management abilities, fluency in at least two languages, and relevant educational qualifications such as a bachelor's degree in business, communications, or a related field. Familiarity with project management tools like Asana or Trello, and certifications such as PMP, are often important for efficiently coordinating multi-lingual teams and projects. Exceptional communication, cultural sensitivity, and leadership skills help foster collaboration and trust among diverse stakeholders. These skills are crucial for ensuring that programs are managed effectively across different languages and cultures, leading to successful outcomes.

What is the difference between Bilingual Program Manager vs Bilingual Project Coordinator?

AspectBilingual Program ManagerBilingual Project Coordinator
CredentialsBachelor's degree, project management certification often preferredBachelor's degree, relevant certifications optional
Work EnvironmentOversees multiple projects, strategic planning, team leadershipSupports project tasks, coordinates activities, assists managers
Industry UsageUsed in education, government, non-profits, corporate sectorsCommon in similar sectors, often as support role

The Bilingual Program Manager typically leads multiple projects, focusing on strategic planning and team management, requiring more experience and certifications. The Bilingual Project Coordinator supports project execution, handling day-to-day tasks and assisting managers. Both roles require bilingual skills and are vital in organizations serving diverse populations, but they differ mainly in scope and responsibility.

What are Bilingual Program Managers?

Bilingual Program Managers are professionals who oversee and coordinate programs or projects that require fluency in two or more languages. They serve as a bridge between diverse teams, stakeholders, or communities by facilitating communication, ensuring cultural sensitivity, and managing program operations in multiple languages. Their responsibilities often include planning, implementing, and evaluating projects while ensuring that language and cultural needs are met for all participants. Bilingual Program Managers are commonly found in education, non-profit, healthcare, and international business sectors. Their language skills help organizations reach broader audiences and provide inclusive services.

How does being bilingual enhance collaboration and communication in the Program Manager role?

As a Bilingual Program Manager, your ability to communicate fluently in multiple languages enables you to bridge cultural and linguistic gaps between diverse teams, stakeholders, and clients. This skill is especially valuable when managing programs that span different regions or involve international partners. It helps ensure that project goals, expectations, and updates are clearly understood by all parties, reducing misunderstandings and fostering a more inclusive work environment. Additionally, it allows you to build stronger relationships and trust, which can improve team cohesion and project outcomes.
What are the most commonly searched types of Bilingual Program jobs in California? The most popular types of Bilingual Program jobs in California are:
What are popular job titles related to Bilingual Program Manager jobs in California? For Bilingual Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Bilingual Program Manager jobs in California look for? The top searched job categories for Bilingual Program Manager jobs in California are:
What cities in California are hiring for Bilingual Program Manager jobs? Cities in California with the most Bilingual Program Manager job openings:
Bilingual Program Manager jobs near you

Bilingual Program Associate, Participant Enrollment and Customer Service (32722)

San Francisco-Marin Food Bank

San Francisco, CA • On-site

$29.20 - $30.11/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Job description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Associate, Participant Enrollment & Customer Service for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager.
As part of the Participant Enrollment and Customer Service branch, the Bilingual Program Associate is responsible for participant enrollment and referral to the San Francisco-Marin Food Bank's services. The Bilingual Program Associate is also responsible for providing excellent customer service and support to participants actively enrolled in services.
Who We Are:
The San Francisco-Marin Food Bank's mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.
Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.
Who You Are:
To excel in this position, you will need to approach the work with the following habits and values:
  • Collaboration and Teamwork
  • Partners with others to contribute ideas, time, or energy to ensure a project or tasks success.
  • Seeks assistance, as needed, and consistently volunteers assistance to colleagues.
  • Acknowledges colleagues accomplishments and shares credit on collaborative work.
  • Values Differences
  • Respects and seeks to understand different perspectives.
  • Is sensitive to cultural norms, expectations, and ways of communicating.
  • Customer Focus
  • Provides empathetic listening and proactive problem solving.
  • Provides a positive participant experience and is thoughtful of participant needs.
  • Exhibits clear and consistent communication with participants to uphold Food Bank programs policies.
  • Judgement
  • Recognizes when to escalate specific situations to the next higher level of expertise.
  • Takes time to collect information, considers impact, and confirms details before making a decision.
  • Seeks input from others or independently does more research to verify assumptions and information before accepting them.
  • Self-Awareness and Professionalism
  • Seeks feedback and is receptive to reflecting on and discussing strengths and weaknesses.
  • Maintains professional boundaries with coworkers and participants, and acts with integrity.
  • Delivers Commitments
  • Follows through on commitments.
  • Shows consistency between words and actions and takes responsibility for decisions, actions, and mistakes.

What You Would Be Accountable for:
The Bilingual Program Associate is accountable for the following key pieces of Level 1 enrollment and customer service work:
  • Participant enrollment and referral over the phone, online, or via paper forms.
  • Participant support and troubleshooting.
  • Maintaining updated and accurate participant accounts in our database.
  • Occasional project-based or ad-hoc on-site enrollment and referral support at neighborhood food pantries.
  • Administrative tasks in relation to participants and their accounts (some tasks may be office-based).
  • Compliance with policies and procedures of Food Bank programs.

What You Would Be Doing Right Now:
Participant Enrollment and Referral
  • Screen participants for all Food Bank services.
  • Enroll participants in food pantries and home-delivered grocery services.
  • Refer participants to other Food Bank services (CalFresh, SFP, EFB) and external social services.
  • Efficiently and accurately update and manage paper and electronic participant records.
  • Monitor compliance with enrollment protocols, directly communicate the appropriate follow-up with participants and social service providers or report partner agency discrepancies to Bilingual Program Coordinator, as necessary.

Customer Service
  • Respond to questions, complaints, and concerns of community members (participants, agencies, social workers, etc) promptly and professionally.
  • Respond to inbound calls/voicemails, emails, and texts in a timely manner.
  • Use technical tools (Zendesk, Excel, CRM, etc) to document participant interactions.
  • Apply de-escalation techniques to emotionally escalated interactions. Ask for support from Program Manager, as needed.
  • Warm, welcoming experience to participants//positive experience for participants.

Other Program Support
  • Problem solve and provide programmatic and customer service support to programs staff and agencies, as needed, including off-site responsibilities.
  • Support internal and external reporting and surveys.
  • Coordinate occasional mass mailings.
  • Participate in service improvement efforts.
  • Support inter- and cross-departmental projects that involve participant outreach and communication.
  • Provide administrative and other backend support for departmental needs.
  • Other duties as assigned.

What Else You Should Know:
REQUIRED EXPERIENCE:
  • 1+ years of experience in the non-profit or social services sector working directly with clients facing multiple barriers to receiving services.

PREFERRED EXPERIENCE:
  • Experience using customer support ticketing software required. Zendesk preferred.
  • Knowledge of service delivery system in San Francisco and Marin.

KEY KNOWLEDGE, SKILLS, & ABILITIES:
  • Fluency in English, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Fluency in Spanish AND/OR Cantonese, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
  • Pass the following tests: Data Accuracy and Speed.
  • Experience in resolving conflicts by listening, communicating calmly and respectfully to the satisfaction of client.
  • Cultural awareness and sensitivity in working with community members from diverse backgrounds. Ability to adhere to safety and standard operating procedures.
  • Ability to comply with the Food Bank's confidentiality policies and procedures at all times.
  • Dependable and able to accommodate occasional evening or weekend work when needed.
  • Ability to perform clerical and computer work temporarily in a variety of off-site and physical arrangements.
  • Intermediate computer skills and ability to quickly learn new computer software with training.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
This position is set in a hybrid work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION COVERED BY OPEIU LOCAL 29 BARGAINING UNIT.
SALARY The position is a fixed term position, anticipated to end April 2027. The starting salary for this position ranges from $29.20-30.11, with exact salary depending on experience.
BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.
The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.

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