Bilingual Operations Manager Jobs in Jackson, MI

Brand: Advance America
Address: 2518 East Grand River Avenue, Howell, Michigan, United States - 48843
Bi-Lingual Spanish is a plus!!
Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.
We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America visit the Advance America Website.
Position Summary
The Branch Sales Manager (BSM) is a performance-based position as measured by the branch results. The BSM is responsible for the effective operation and continued growth of their Branch with direction from the DDO. This position ensures that each team member within the branch is trained in all procedures, policies, products, and programs. Must have a passion for sales, marketing, and training.
The BSM will increase overall performance, productivity, and profitability of branch. The BSM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.
Job Responsibility
The BSM is responsible to successfully perform the below job responsibilities within their branch.
Operations: Communicate the Company's vision and strategies to all team members. Establish and communicate division goals and objectives.

• Manage financial goals. Use analytics to assess ways to improve financial position. Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.
• Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director. Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
• Delegates tasks and responsibilities to appropriate team members
• Maintain the Advance America appearance standards and maintenance requirements for the branch.

Marketing: Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts. Work with DDO, Field Marketing Manager, and Corporate Marketing to maintain on-going marketing campaigns for the branch.
Leadership: Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership. Responsible for growth and development as well as recruiting, coaching, evaluating branch team.
Job Responsibilities Cont.

• Provide Leadership on sales, coaching and development of team and overall profitability and growth.
• Collaborate with Division Director to help build a healthy, strong, future-facing branch.

Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.
Compliance: Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.
Training: Provide training and guidance in all aspects of operations, marketing and customer experience.

• Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience
• Instruct the branch on company procedures, policies, practices, and computer systems
• Assist the DDO with implementation of new or changed procedures, policies, products, or programs
• Lead by example in a hands-on and approachable manner
• Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives

Education Required
High School Diploma or equivalent required; some college preferred.
Experience Required
Two years of prior management experience preferred. Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.
Knowledge Required
Management experience with exemplary results solving customer and operational issues, as well as successful P&L management. 2 years of leadership experience, including sales leadership. Ability to coach and develop others. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships at all levels of the organization, both internally and externally. Strong working knowledge of Microsoft Word and Excel is required.
Physical Requirements
Standing/sitting for long periods of time; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and to complete the physical requirements; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals.
Competencies
Sales and Customer Excellence-Branch
Results and Accountability-Branch
Leadership, Coaching and Development-Branch
Adaptability and Growth Mindset-Branch
Digital and Future Readiness-Branch
Travel
Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
Attire
The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.
Other
Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 46542