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How much do bilingual online support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual online support in the United States is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

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For Bilingual Online Support jobs, the most frequently searched job titles are:

Bilingual Online Branch Supervisor - 9AM-6PM Shift

East Lansing, MI • On-site

First National Bank of America
Commercial Banking • 201 - 500 employees
Learn more about First National Bank of Americaexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. This candidate will oversee a team of virtual bankers who provide exceptional service & sales support to customers in both English and Spanish. This role ensures that the virtual branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture.

This role is On-site at our East Lansing Headquarters

Schedule - Monday to Friday 9am-6pm

  • Answer inquiries regarding checking, savings, CD's, IRA's, online banking and home equity products
  • Resolve complex account issues and ensure client satisfaction
  • Lead, motivate, and coach a team of virtual bankers to meet individual and branch performance goals by providing regular feedback, performance reviews, and development plans, while fostering a culture of accountability, collaboration, and client-first service
  • Drive deposit, lending, and cross-sell growth through coaching
  • Support bankers in uncovering client needs and recommending suitable products
  • Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
  • Maintain accurate client records and follow up on pending documentation

Key Skills & Qualifications:

  • Bilingual fluency (e.g., English & Spanish) - verbal and written
  • Strong knowledge of deposit and consumer lending products
  • Exceptional interpersonal, communication & leadership skills
  • Experience with Jack Henry preferred
  • Ability to work in a goal-oriented, team-focused environment
  • Prior banking or financial services experience (minimum 1 year)
  • Ability to quickly course correct and adapt in culture of change

Employee benefits

  • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental - Premiums as low as $0.00
  • Vision - Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

Apply