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Bilingual Medical Virtual Assistant Jobs in Puerto Rico

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

PR

$10.50 - $14/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · Hybrid

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

Elevance Health

Cust Care Rep I-Bilingual (US)

Mayaguez, PR · On-site

$16 - $21.75/hr

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable ... medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase ...

DaVita

Administrative Assistant

San Juan, PR

$17.75 - $23.75/hr

Medical secretary or secretarial certification is preferred-as is at least 1 year in a related ... demand virtual leadership and development courses through DaVita's online training platform ...

DaVita

Administrative Assistant

Moca, PR · On-site

$16 - $21.50/hr

Medical secretary or secretarial certification is preferred-as is at least 1 year in a related ... demand virtual leadership and development courses through DaVita's online training platform ...

DaVita

Administrative Assistant

San Juan, PR · On-site

$17 - $27/hr

Medical secretary or secretarial certification is preferred-as is at least 1 year in a related ... demand virtual leadership and development courses through DaVita's online training platform ...

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Bilingual Medical Virtual Assistant information

What is a bilingual medical virtual assistant?

A Bilingual Medical Virtual Assistant is a professional who provides remote administrative and support services to healthcare providers, communicating fluently in two languages. Their responsibilities may include scheduling appointments, managing patient records, handling billing and insurance claims, and assisting with patient inquiries in both languages. This role is essential for medical practices that serve diverse populations, helping to bridge language barriers and improve patient care. Bilingual Medical Virtual Assistants often work from home or a remote location, utilizing secure technology to access patient information and communicate with staff and patients.

How does a bilingual medical virtual assistant typically collaborate with healthcare providers and patients remotely?

Bilingual Medical Virtual Assistants frequently serve as a bridge between healthcare teams and patients, handling tasks such as scheduling, patient follow-ups, and translating communications. They use secure digital platforms to coordinate with physicians, nurses, and administrative staff while ensuring confidentiality and accuracy in both languages. Regular check-ins and clear communication channels are essential, and assistants often participate in virtual meetings or hand-off procedures to stay aligned with the care team. This collaborative approach helps maintain smooth patient experiences and supports efficient clinical operations.

What are the key skills and qualifications needed to thrive as a bilingual medical virtual assistant, and why are they important?

To thrive as a Bilingual Medical Virtual Assistant, you need strong language proficiency in at least two languages, a solid understanding of medical terminology, and experience in healthcare administration. Familiarity with electronic health record (EHR) systems, scheduling software, and secure communication platforms is typically required. Exceptional organizational skills, attention to detail, and the ability to communicate empathetically with diverse patient populations make candidates stand out. These skills ensure accurate, efficient, and culturally sensitive support for both patients and healthcare providers in a remote setting.

What is the difference between Bilingual Medical Virtual Assistant vs Medical Receptionist?

AspectBilingual Medical Virtual AssistantMedical Receptionist
CredentialsBasic medical office training, bilingual skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, online communication with healthcare providers and patientsIn-office healthcare facility reception area
Employer & Industry UsageMedical practices, clinics, telehealth servicesHospitals, clinics, outpatient centers
Common Search & ComparisonRemote healthcare support, bilingual medical adminIn-person patient reception, front desk duties

The Bilingual Medical Virtual Assistant primarily works remotely, providing administrative support to healthcare providers in multiple languages, while a Medical Receptionist typically works onsite at healthcare facilities handling patient check-ins and administrative tasks. Both roles require healthcare-related knowledge, but the virtual assistant emphasizes remote communication and bilingual skills, whereas the receptionist focuses on in-person patient interaction.

What are popular job titles related to Bilingual Medical Virtual Assistant jobs in Puerto Rico?

For Bilingual Medical Virtual Assistant jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Bilingual Medical Virtual Assistant jobs in Puerto Rico look for?

The top searched job categories for Bilingual Medical Virtual Assistant jobs in Puerto Rico are:

Bilingual Medical Virtual Assistant jobs near you

Cust Care Rep I-Bilingual (US)

San Juan, PR • On-site

Elevance Health
Health Care and Social Assistance • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

215th of 315 rated insurance

People enjoy working here

Good employer

Recommended by students

Learn more about Elevance Healthexternal

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Anticipated End Date:
2026-08-29
Position Title:
Cust Care Rep I-Bilingual (US)
Job Description:
Customer Care Representative I-Bilingual
  • This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
  • Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
  • The Customer Care Representative I-Bilingual is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make and impact:
  • Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.

Minimum Qualifications:
  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.

Preferred Skills, Capabilities and Experiences:
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
  • Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
  • Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.
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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

Social media

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What Elevance Health employees say

Pay

Benefits

Hours and flexibility

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