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Summary:
Under the direction of the Operations Manager, the Operations Supervisor oversees and coordinates daily warehouse activities for an assigned shift. This role is responsible for directing associates in receiving, warehousing, inventory control, and shipping functions to ensure timely, accurate, and efficient movement of product in alignment with company service and cost objectives.
Essential Functions:
• Supervise and coordinate the unloading of inbound shipments, orderly stacking of products, and accurate picking and staging of outbound shipments to maintain optimal quality and efficiency.
• Ensure inbound and outbound shipments are accurate, complete, and free from damage.
• Facilitate effective cross-shift communication to ensure operational continuity and performance consistency.
• Oversee the safe and efficient operation of all material-handling equipment and enforce safety standards at all times.
• Maintain a clean, organized, and secure work environment while ensuring compliance with all safety, and sanitation policies.
• Investigate and report all safety incidents and policy violations promptly; ensure adherence to OSHA, MSDS, and company safety standards.
• Direct and motivate assigned work teams to achieve operational and service goals.
• Conduct pre-shift or post-shift meetings to communicate updates, reinforce expectations, and promote engagement.
• Develop and maintain work schedules and assign tasks to ensure adequate staffing levels and responsiveness to fluctuating workloads.
• Monitor associate performance, provide feedback, and complete performance appraisals in a timely manner.
• Counsel and coach employees on performance, professional development, and workplace behavior.
• Identify training needs and coordinate or provide appropriate instruction to support associate growth and effectiveness.
• Participate in personnel decisions, including promotions, transfers, and corrective actions, in collaboration with leadership.
• Prepare and maintain accurate records of attendance, performance, productivity, and inspection results.
• Collaborate with other departments and managers to resolve operational challenges and improve workflow.
• Conduct regular safety and sanitation audits according to schedule.
• Uphold company policies, procedures, and operational standards.
• Perform other duties and responsibilities as assigned to support departmental and company objectives.
Qualifications amp; Experience:
• Strong leadership and team-building skills with the ability to supervise, coach, and motivate associates.
• Excellent communication and interpersonal skills with the ability to interact effectively across departments and organizational levels.
• Proven ability to work effectively in a fast-paced, deadline-driven environment.
• High attention to detail and strong organizational skills.
• Sound judgment and decision-making abilities, particularly in resolving personnel or operational issues.
• Ability to balance multiple priorities while maintaining quality and accuracy.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused mindset with a high sense of urgency to meet service goals.
• Commitment to continuous improvement and willingness to pursue professional growth.
• Proficiency in basic computer applications.
Education amp; Certifications:
• High School Diploma or GED required; Associate’s degree in Business, Logistics, or a related field preferred.
• Minimum of 2 years of supervisory or warehouse experience, preferably in a distribution or logistics environment.
• Demonstrated success in leading teams and achieving operational performance objectives.