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Beta Testing Jobs in Maryland (NOW HIRING)

ZoomInfo

GTM Customer Solutions Analyst II

Bethesda, MD · On-site

Participate in cross-functional initiatives including product beta testing, release readiness reviews, and internal enablement sessions. * Collaborate with the Customer Success and Sales teams to ...

New

Shimadzu Scientific Instruments

$115K - $125K/yr

... beta testing, installation, upgrade, and adoption of system enhancements and third-party applications Perform and validate master data updates, including item attributes, tariff/HTS fields, credit ...

Motorola

Sr. Systems Engineer

California, MD · On-site

$90K - $100K/yr

Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing * Create Site Specific Method of Procedures (MOPs) and ...

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How much do beta testing jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for beta testing in Maryland is $40.30, according to ZipRecruiter salary data. Most workers in this role earn between $31.01 and $47.60 per hour, depending on experience, location, and employer.

What is beta testing?

Beta testers are individuals or groups who use a product, such as software or hardware, before its official release to the public. Their main role is to identify bugs, usability issues, and provide feedback to the development team. Beta testing helps ensure that the product is stable, user-friendly, and meets the needs of its target audience. The feedback from beta testers is invaluable in improving the final version of the product.

What are the key skills and qualifications needed to thrive as a beta tester, and why are they important?

To thrive as a Beta Tester, you need strong analytical skills, attention to detail, and a good understanding of software or hardware products, often supported by experience in quality assurance or product testing. Familiarity with bug tracking tools, test case management systems, and common operating systems is typically required. Excellent communication, problem-solving abilities, and the capacity to provide clear, constructive feedback are valuable soft skills in this role. These skills ensure effective identification and reporting of issues, ultimately helping to improve product quality before public release.

What are some common challenges faced by beta testers, and how can they effectively communicate issues to the development team?

Beta testers often encounter challenges such as unclear bug reproduction steps, incomplete documentation, or rapidly changing software builds. To overcome these, it's important to provide detailed, structured feedback—describing the issue, steps to reproduce, environment details, and potential impact. Effective testers also use bug-tracking tools and maintain open communication with developers, ensuring that their insights lead to actionable improvements before product launch.

What is the difference between Beta Testing vs Quality Assurance Tester?

AspectBeta TestingQuality Assurance Tester
Primary FocusEnd-user testing to identify issues before releaseSystematic testing to ensure product quality and compliance
Work EnvironmentReal-world user environment, often involving external testersControlled testing environments within development teams
Required SkillsBasic technical knowledge, communication skills, user feedbackTesting methodologies, attention to detail, scripting skills
Industry UsageSoftware, gaming, app developmentSoftware development, hardware, systems engineering

While both roles focus on testing, Beta Testing involves real users identifying issues before product launch, whereas Quality Assurance Testers conduct systematic, internal testing to ensure quality standards are met throughout development.

How do you become a beta tester?

To become a beta tester, you typically sign up through the company's website or beta testing platforms, providing basic information about your device and usage habits. Some roles may require technical skills or familiarity with testing tools, and testers often need to follow specific instructions and provide feedback during the testing period.

Is beta testing a good career?

Beta testing is a role that involves evaluating software or products before release to identify bugs and improve quality. It can be a good entry point into the tech industry, requiring attention to detail and familiarity with testing tools, but it often offers limited long-term career growth without additional skills or certifications. Many beta testers transition into quality assurance or software development roles over time.
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The most popular types of Beta Testing jobs in Maryland are:

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For Beta Testing jobs in Maryland, the most frequently searched job titles are:

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Cities in Maryland with the most Beta Testing job openings:

Beta Testing jobs near you
Infographic showing various Beta Testing job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 3% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $83,818 per year, or $40.3 per hour.

GTM Customer Solutions Analyst II

ZoomInfo Technologies LLC

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

ZoomInfo rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

39th of 245 rated software companies

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
ZoomInfo is looking for a GTM Customer Solutions Analyst to join our Client Services team. In this role, you will develop deep expertise within the ZoomInfo product suite while maintaining broad fluency across GTM products and use cases. You will serve as a go-to technical resource for customers and colleagues alike - independently diagnosing complex issues, owning resolution end-to-end, and proactively building tools and enablement resources that elevate the performance of the broader support organization. This is a high-impact, high-ownership role for someone who thrives at the intersection of technical depth, customer advocacy, and continuous improvement.
What You'll Do:
Technical Expertise & Specialization
  • Own deep subject matter expertise within a set of ZoomInfo products, serving as the primary escalation point for complex issues.
  • Maintain broad working knowledge of the full ZoomInfo product suite to support customers across all product lines and provide seamless cross-functional assistance.
  • Understand how ZoomInfo products fit into customer tech stacks, including complementary and competing external technologies.
  • Proactively monitor product releases, beta updates, and internal roadmaps to stay ahead of platform changes and communicate impacts to the support team.
  • Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, CRM sync errors, and browser/network-level anomalies using tools such as dev tools, HAR files, and log analysis.

Customer Support & Resolution
  • Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes.
  • Deliver clear, empathetic, and technically precise communication to customers at all levels.
  • Partner with teams across Product and Engineering teams to escalate, reproduce, and resolve product defects or configuration issues.
  • Consistently meet or exceed key performance indicators including CSAT scores, response time, and knowledge base development targets.

Enablement, Collaboration & Internal Impact
  • Lead the development and ongoing maintenance of internal knowledge base articles, troubleshooting playbooks, and support runbooks for use across the broader team.
  • Identify recurring issue patterns and proactively build scalable resources - including documentation, decision trees, and training materials.
  • Drive the adoption of new internal tools and workflows, acting as a champion for process improvements that increase team efficiency and consistency.
  • Mentor and support junior team members by sharing technical knowledge, reviewing case handling, and contributing to onboarding programs.
  • Serve as the voice of the customer by synthesizing support trends and surfacing actionable product feedback to Product and Engineering stakeholders.
  • Participate in cross-functional initiatives including product beta testing, release readiness reviews, and internal enablement sessions.
  • Collaborate with the Customer Success and Sales teams to ensure a seamless customer experience across the post-sale journey.

What You Bring:
  • 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.
  • Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.).
  • Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation.
  • Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
  • Proven track record of taking initiative - independently identifying problems, building solutions, and driving improvements without being directed.
  • Ability to manage multiple high-priority projects simultaneously with strong organizational skills and attention to detail.
  • Collaborative mindset with experience working cross-functionally with internal teams to drive issue resolution.

Preferred Qualifications
  • Prior experience using or supporting ZoomInfo products.
  • Familiarity with data enrichment, intent data, or B2B sales intelligence platforms.
  • Experience writing internal documentation, knowledge base content, or support playbooks.
  • Proficiency in SQL or data querying for troubleshooting data-related issues.
  • Experience with ticketing platforms such as Zendesk, Salesforce Service Cloud, or similar.
  • Background in mentoring or training junior support staff.

What's In It For You:
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
  • Incredibly strong onboarding program - be set up for success in your first 90 days
  • Ongoing training to help you grow
  • Market leading product offering (check our our long list of G2 awards)
  • Comprehensive Medical, Dental, Vision
  • Eligibility for Future Equity Awards
  • 401k Matching (50% of the first 7% of your contribution)
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on a Care.com membership
  • Virgin Pulse Wellness Program
  • Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MD.
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$49,000-$77,000 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

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