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Best Western Jobs in Springfield, MA (NOW HIRING)

Behavioral Health Network

AMCI Clinician

Springfield, MA · On-site

$54K - $71K/yr

... Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based ...

Behavioral Health Network

AMCI Clinician

Springfield, MA · On-site

$53K - $70K/yr

... Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based ...

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Best Western information

What are the typical responsibilities of a Best Western employee?

Best Western employees are responsible for providing excellent customer service, managing guest check-ins and check-outs, maintaining cleanliness and order in guest rooms and public areas, and ensuring a positive overall guest experience. Their roles can range from front desk staff and housekeeping to management and maintenance. Employees often handle reservations, assist with guest inquiries, and help resolve any issues that guests may encounter during their stay. The goal is to create a welcoming and comfortable environment for all guests.

What are the key skills and qualifications needed to thrive as a Best Western hotel front desk agent?

To thrive as a Best Western Hotel Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (like Opera or OnQ), reservation software, and basic office tools is typically required. Outstanding communication, problem-solving abilities, and a friendly demeanor help agents deliver excellent guest experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring guest satisfaction, smooth operations, and a positive reputation for the hotel.

What is the difference between Best Western vs Hotel Manager?

AspectBest WesternHotel Manager
CredentialsTypically requires hospitality or business degree, relevant certificationsRequires hospitality management degree, leadership certifications often preferred
Work EnvironmentHotel chains, front desk, customer service, operationsOversees hotel operations, staff management, guest satisfaction
Industry UsageBrand name for hotel chain, used in hospitality industryPosition title across various hotel brands and independent hotels

Best Western is a hotel chain brand, while a Hotel Manager is a leadership role responsible for overseeing hotel operations within any hotel or chain, including Best Western. The Hotel Manager ensures guest satisfaction, manages staff, and maintains hotel standards. While Best Western refers to a specific brand, Hotel Manager is a job title found across many hotel brands and independent properties, often requiring similar credentials and skills.

What are popular job titles related to Best Western jobs in Springfield, MA?

For Best Western jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Best Western jobs in Springfield, MA look for?

The top searched job categories for Best Western jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Best Western jobs?

Cities near Springfield, MA with the most Best Western job openings:

Best Western jobs near you
Infographic showing various Best Western job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Administrative Practice Manager

Behavioral Health Network, Inc.

Springfield, MA • On-site

$36.06 - $57.69/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Practice Manager to join our CBHC and BHUC teams and help advance our mission of empowering people to live healthier, more fulfilling lives.
Practice Manager
GENERAL SUMMARY
The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN's CBHC and BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites.
The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.
Provides administrative oversight and operational support to clinical managers and site-based leadership to ensure effective day-to-day operations across CBHC and BHUC locations.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

What you will do:
Responsibilities include:
  • Collaborates with CBHC and BHUC leadership to standardize operational and administrative best practices across all sites; develops, implements, and updates workflows and protocols to ensure consistency, efficiency, quality, and process improvement.
  • Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access and scheduling standards, documentation timeliness, clinician productivity, utilization management indicators, program revenue, expense performance, and leads data-informed process improvements.
  • Evaluates the impact of operational changes, leads change management initiatives and drives standardization across sites to improve access, throughput, service quality to ensure consistent high performing front-end operations across all locations.
  • Oversees daily access and scheduling operations, including assignment of new individuals served to available clinicians or sites as needed, in partnership with clinical leadership to maximize timely access to care.
  • Maintains comprehensive knowledge of CBHC and BHUC operational workflows; supports the design and implementation of standardized processes to ensure timely, coordinated client access and care delivery across all locations.
  • Ensures organizational, divisional, and program initiatives are implemented in accordance with established protocols and timelines, including access processes, staffing models, compliance initiatives, onboarding and training of workflows, productivity expectations, staffing models, and operational readiness efforts in alignment with regulatory and contractual requirements.
  • Reviews and monitors operational and productivity reports, including failed activities, weekly billable units, and productivity trends; escalates concerns and collaborates with leadership to address performance gaps.
  • Oversees regulatory readiness activities, including drills and inspection walkthroughs for DPH, CARF, BSAS, and other licensing bodies; ensures required safety and compliance documentation is completed and maintained. Supports staff in meeting requirements.
  • Leads and governs standardized front-end administrative and revenue cycle workflows across all sites, including insurance verification, cash collection, and check-in/check-out processes, to optimize throughput and reduce variability.
  • Conducts quality assurance audits on operational processes and newly implemented workflows to ensure adherence to organizational standards and continuous improvement.
  • Oversees on-call, weekend, emergency, and inclement-weather operational coverage, ensuring adherence to protocols and continuity of operations.
  • Establishes and monitors key performance indicators related to patient access, scheduling efficiency, front-end revenue cycle performance, insurance validation accuracy, and individual served experience.
  • For individual supervisees: Provides regularly scheduled individual supervision meetings, per applicable BHN guidelines. Consistently meets with office managers to ensure teams are fully functional and operating according to job requirements.
  • Supports individual supervisees in establishing annual professional development goals and monitors progress on these goals throughout the year (at least quarterly).
  • Monitors supervisees compliance on all aspects of job performance, team-based care delivery, schedule management, documentation quality, documentation timeliness.
  • Maintains accordance with HIPAA regulations and 42 CFR Part 2.
  • Serves as liaison with BHN recruiters for any identified staffing needs.
  • Supports any ICI investigations as assigned, collecting and analyzing data related to the investigation.

Who You Are:
  • Master's degree in business, Human Services, Social Work, required; or bachelor's degree and 7 years' experience in Mental Health & Substance Use Disorders.
  • Ability to effectively oversee & prioritize workloads, maintain follow-through, and consistently meet deadlines with minimal oversight.
  • Minimum three years' supervisory and/or management experience required.
  • Must have broad knowledge of mental illness and treatment techniques, including adults with severe and persistent mental health needs or children with serious emotional disturbance.
  • Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
  • Excellent verbal and written communication skills.
  • Demonstrates willingness and ability to treat challenging and diverse populations.
  • Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.
  • Demonstrates working knowledge of community resources, and how to help individuals access them.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
How do I apply?
If you are interested in this opportunity, please click "Apply for Job" below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!
PAY RANGE: $75,000 - $97,500 per year
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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