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As part of the Product Development team, the Cloud Developer - Product DevOps will be responsible for the maintenance, support and continuous improvement of our existing products and will occasionally participate in the development of new product features. The main responsibilities of the Cloud Developer will be to ensure the continuous operations of our products, monitor event logs, recover from outages, troubleshoot, and develop software fixes as well as offer technical support to our customers. The Cloud Developer will also be involved in defining the best practices for upgrades and releases.  

Our Product team was created in 2020 with the goal of leveraging our 20+ years of experience of business transformation with NetSuite into creating in-house tools to complement our customers' use of NetSuite. Our current product is based on our customers' feedback of wanting more sophisticated AI and BI tools to provide end-to-end visibility on NetSuite's data in order to make better strategic decisions to help scale up their business. 

If you are interested to learn more about our product, check out our website for more informative videos. 

What do we value in our Cloud Developer - Product DevOps?

• Programming experience with Python and JavaScript (Essential)
• Programming experience with Go (an asset)
• Programming experience with Google Apps Script (an asset)
• Programming experience with SuiteScript (an asset)
• Knowledge of Infrastructure as Code (ex: Terraform) or Containers (ex: Docker) is an asset
• Experience with database concepts and SQL (BigQuery or Snowflake, an asset)
• Experience with ETL Middleware or REST services
• 3-4 years of experience with service-oriented architectures, software development life cycle with DevOps methodologies 
• Experience with public cloud platforms (Essential) (Google Cloud is an asset)
• Experience with deployment of MCP tools (an asset)
• Experience or interest in client-facing interactions and a strong focus on customer experience
• Good communication skills to provide training, explain technical concepts to end-users, and conduct meetings with stakeholders - for both English and French *
• Have a BSc in Computer Science, Software Engineering, Information Technologies, or a relevant combination of studies and experience
• Experience with a BI software is an asset (ex: PowerBI, Tableau)

What's a regular day for our Cloud Developer - Product DevOps?

• Lead the operations, maintenance, and support of our product suite
• Monitor event alerts and take corrective actions
• Develop and maintain automations
• Troubleshoot and resolve data integrity issues within our solution
• Follow and participate in the improvement of processes, tools, and documentation to support the product installations. 
• Document and follow up on all incidents
• Communicate with the users about any maintenance issues or upcoming events (new versions, projects, etc.) 
• Offer your functional and technical expertise to ensure the quality of the product 
• Participate in brainstorming sessions for our next Product launch; Being comfortable to challenge your colleagues on some technical decisions to ensure the best possible product is going to be developed. 
• Be involved in all phases of a Product development: Initiation, Design, programming, testing, launching, and maintenance
• Participate in building the roadmap of features for our products, including bug fixes and release management
• Work with our tech stack: NetSuite, Google Cloud Platform, Google Data Studio, Slack, JIRA, BigQuery, GIT, Google Workspace, Terraform, Docker

What are the perks of being a GURU?

• Be part of a team of fun, determined and professional people, with an interest in business and technology
• Great company culture focused on people
• Work / Life Balance is embedded in our core values. No one is calling you after 5pm!
• Competitive vacation plus 40 hours of personal days
• Group insurance (health & dental)
• 500$ flex benefits for you and your family, related to health and wellness (massages, gym equipment, gym membership, ski membership, etc.)
• Dialogue - medical online app
• Flexible schedule and hybrid work environment
• 50% compensation for OPUS/AMT card
• Continuing education - paid certifications related to your role

* This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English