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Benefits Customer Representative Jobs in Raleigh, NC

Next Stop Travels

Travel Customer Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... Benefits: - Competitive earnings opportunities - Flexible work schedule and the ability to work ...

Next Stop Travels

Travel Customer Representative

Durham, NC · On-site

$14.50 - $19.75/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... Benefits: - Competitive earnings opportunities - Flexible work schedule and the ability to work ...

AgentBase

Benefits Sales Representative - Hybrid

Durham, NC · Hybrid

$69K - $150K/yr

Benefits sales representative Your next sales career opportunity could be waiting. Lomenick Agency ... Relationship management - Develop and maintain relationships with clients and prospective customers.

AgentBase

Benefits Sales Representative - Hybrid

Durham, NC · Hybrid

$69K - $150K/yr

Benefits sales representative Your next sales career opportunity could be waiting. Lomenick Agency ... Relationship management - Develop and maintain relationships with clients and prospective customers.

AgentBase

Benefits Sales Representative - Hybrid

Garner, NC · Hybrid

$69K - $150K/yr

Benefits sales representative Your next sales career opportunity could be waiting. Lomenick Agency ... Relationship management - Develop and maintain relationships with clients and prospective customers.

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All JobsBenefits Customer Representative JobsBenefits Customer Representative Jobs in Raleigh, NC

Benefits Customer Representative information

See Raleigh, NC salary details

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How much do benefits customer representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for benefits customer representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a benefits customer representative do?

A Benefits Customer Representative assists clients and employees with questions about their benefits plans, such as health insurance, retirement, and other employee benefits. They provide information, resolve issues, process enrollments or changes, and help people understand their coverage options. These representatives often work for insurance companies, third-party administrators, or large employers. Their role is crucial in ensuring customers receive the support they need to make informed benefits decisions.

How does a benefits customer representative typically collaborate with other departments to resolve complex employee benefits inquiries?

Benefits Customer Representatives often work closely with HR, payroll, and insurance providers to resolve complex or escalated benefits issues. When a customer inquiry goes beyond standard policy information, representatives may need to coordinate with these departments to verify eligibility, resolve discrepancies, or process special requests. This collaboration requires clear communication, attention to detail, and a customer-centric approach to ensure timely and accurate resolutions. Regular team meetings and shared case management systems are common tools that support this cross-functional work.

What are the key skills and qualifications needed to thrive as a benefits customer representative, and why are they important?

To thrive as a Benefits Customer Representative, you need a strong understanding of employee benefits programs, customer service principles, and often a high school diploma or equivalent. Familiarity with benefits administration software, CRM systems, and sometimes regulatory compliance certifications is often required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing diverse client inquiries and resolving issues. These abilities are essential to ensure accurate information delivery, customer satisfaction, and effective handling of sensitive benefits matters.

What is the difference between Benefits Customer Representative vs Benefits Specialist?

AspectBenefits Customer RepresentativeBenefits Specialist
CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in HR, Business, or related field; certifications preferred
Work EnvironmentCall centers, customer service departmentsHR departments, benefits administration teams
Employer & IndustryInsurance companies, large corporationsHR consulting firms, large organizations
Common Search IntentCustomer support, benefits inquiriesBenefits administration, policy management

The Benefits Customer Representative primarily handles customer inquiries about benefits, focusing on support and communication. In contrast, the Benefits Specialist is more involved in managing and administering benefits programs, often requiring more advanced credentials. Both roles are essential in the benefits field but differ in responsibilities and required qualifications.

What cities near Raleigh, NC are hiring for Benefits Customer Representative jobs?

Cities near Raleigh, NC with the most Benefits Customer Representative job openings:

Benefits Customer Representative jobs near you
Infographic showing various Benefits Customer Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Travel Customer Representative

Raleigh, NC • On-site

Next Stop Travels
See more jobs at Next Stop Travelsexternal

$15.50 - $21.25/hr

Other

PTO

Re-posted 5 days ago

Job description

About the job Travel Customer Representative
Position: Travel Customer Representative
Company Overview:
True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable experiences for our clients. We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion for travel.
Position Overview:
We are seeking a highly motivated Travel Customer Representative to join our team. In this role, you will be responsible for assisting clients in planning and booking their dream vacations. You will work closely with our sales and marketing teams to ensure that our clients receive the best possible experience from start to finish.
Key Responsibilities:
- Communicate with clients via phone, email, and online platforms to understand their travel preferences and needs
- Utilize your knowledge of popular destinations, travel trends, and industry resources to create personalized travel itineraries for clients
- Book flights, accommodations, transportation, and activities for clients according to their budget and preferences
- Provide exceptional customer service by promptly responding to client inquiries and addressing any concerns or issues that may arise during the planning process or while on vacation
- Collaborate with our sales and marketing teams to promote and sell our travel packages and services
- Stay up-to-date with industry trends and new travel destinations to continuously improve our offerings and provide the best possible experience for our clients
Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work independently and remotely while maintaining a high level of productivity and attention to detail
- Passion for travel and a desire to help others create unforgettable experiences
Benefits:
- Competitive earnings opportunities
- Flexible work schedule and the ability to work remotely
- Opportunities for professional development and growth within the company
- Discounted travel packages and industry perks
- Supportive and collaborative team environment
If you have a passion for travel and a knack for creating unforgettable experiences, we want to hear from you! Apply now to join our team as a Vacation Advisor and help our clients discover the world in new and exciting ways.

Apply