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Benefit Representative Jobs in Virginia (NOW HIRING)

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Benefit Representative information

See Virginia salary details

$31.7K

$54K

$78.8K

How much do benefit representative jobs pay per year?

As of Sep 9, 2026, the average yearly pay for benefit representative in Virginia is $53,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,900.00 per year, depending on experience, location, and employer.

What is a benefit representative?

Benefit Representatives are professionals who assist employees or clients in understanding, enrolling in, and managing their benefits packages, such as health insurance, retirement plans, and other employer-sponsored benefits. They serve as a liaison between employees and insurance providers or benefits administrators, explaining plan options, eligibility, and claim procedures. Benefit Representatives also help resolve any issues or questions related to coverage and ensure compliance with relevant laws and company policies.

What skills and qualifications are needed to be a benefit representative?

To thrive as a Benefit Representative, you need knowledge of employee benefits programs, strong organizational skills, and usually a background in human resources or related education. Familiarity with HR information systems (HRIS), benefits administration software, and relevant certifications like CEBS (Certified Employee Benefit Specialist) are often important. Excellent communication, attention to detail, and problem-solving abilities help you effectively support employees and address their concerns. These skills ensure accurate benefits administration, compliance with regulations, and positive employee experiences.

How does a benefit representative typically collaborate with other departments within an organization?

Benefit Representatives frequently work closely with HR, payroll, and finance teams to ensure employee benefits are accurately administered and communicated. They may coordinate with HR to resolve employee questions, assist payroll with benefits deductions, and support finance in managing benefits-related costs. Effective communication and teamwork are essential, as Benefit Representatives often serve as the link between employees and various internal stakeholders to ensure smooth benefits operations.

What is the difference between Benefit Representative vs Claims Processor?

AspectBenefit RepresentativeClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance or customer service certificationsHigh school diploma; familiarity with claims processing software often preferred
Work EnvironmentOffice setting, interacting with clients and insurance providersOffice setting, reviewing and processing insurance claims
Employer & Industry UsageInsurance companies, healthcare providers, government agenciesInsurance companies, third-party administrators, healthcare organizations
Common Search & ComparisonBenefit Representative vs Claims Processor

The Benefit Representative and Claims Processor roles both operate within the insurance industry and often require similar credentials. Benefit Representatives focus on explaining and managing employee benefits, while Claims Processors handle the review and processing of insurance claims. Both roles typically work in office environments for insurance providers or related organizations, making them closely related in job functions and industry usage.

Benefit Representative jobs near you
Infographic showing various Benefit Representative job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $53,971 per year, or $25.9 per hour.

Patient Benefits Representative - Radiation

Norfolk, VA • On-site

The US Oncology Network
Health Care and Social Assistance • 10K+ employees
Learn more about The US Oncology Networkexternal

$22.55 - $26.51/hr

Full-time

Medical, Life, Retirement

Posted 28 days ago

Key responsibilities

  • Obtain insurance coverage information and demographics from patients prior to treatment.

  • Assess patients' ability to meet expenses, discuss payment arrangements, and educate about financial assistance programs.

  • Complete Patient Cost Estimate and reimbursement forms based on diagnosis, insurance coverage, and financial assistance, then forward to billing.

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

380th of 898 rated healthcare providers

Job description

Overview
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk location.
***Please take this quick survey once you've submitted your resume to complete the application process: Patient Benefits Representative PI Survey
****If you have completed the survey before, even for another position, please do not take it again.
Employment Type: Full-Time, In-Person
Benefits: M/D/V, Life Ins., 401(k)
Compensation Range: $22.55/hr - $26.51/hr
Responsibilities
  • Prior to a patient receiving treatment (Radiation Oncology or Medical Oncology); obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
  • Assesses patients' ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms.
  • Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
  • Ensures that patient co-pay amount is correctly entered into system (or conveyed)
  • Verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
  • Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
  • Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
  • This position will require weekly travel between our Brock and Princess Ann Office locations where our Radiation sites are located.

Qualifications
    • High school diploma or equivalent required.
    • Minimum three (3) years pre-services coordinator experience required and two (2) years of patient benefits experience preferred.
    • Proficiency with computer systems and Microsoft Office (Word and Excel)
    • Demonstrated knowledge of CPT coding and HCPS coding application.
    • Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
    • Must be willing to travel to all clinic locations as needed.

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
    WORK ENVIRONMENT:
    The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

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