Benefit Program Associate Technician Jobs (NOW HIRING)

Program Associate- Fulbright Specialist Program
Reports to: Program Officer, Fulbright Specialist Program
Starting Salary: $49,440
Term of Employment: Full-time, non-exempt
Apply by: Applications will be reviewed on a rolling basis.
Base of Designation: Washington, DC - Hybrid (at least two days in office per week)
World Learning administers the Fulbright Specialist Program (FSP) on behalf of the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA). Through the FSP approximately 425 U.S. academics and professionals each year engage in short-term collaborative projects (of between two- and six-weeks in length) at foreign receiving institutions abroad that build capacity and mutual linkages. World Learning recruits Specialists; supports the Specialist application, screening, and selection process; works with key stakeholders (U.S. Embassies, Fulbright Commissions, ECA, Specialists, and foreign receiving institutions) to match Specialists to projects; and provides significant logistical support to Specialists to ensure project success.
Under the supervision of the Program Officer, the Program Associate plays a critical operational role in supporting the full project cycle for an assigned portfolio of countries. This includes supporting the Specialist application process, assisting with matching Specialists to projects, and providing logistical support for Specialists to ensure project success within designated countries. The Program Associate is the primary point of contact for day-to-day Specialist communications and is responsible for ensuring that all administrative and operational tasks within the portfolio are executed accurately and on time.
This role is best suited to a detail-oriented, organized professional who thrives in a high-volume, fast-paced environment and takes genuine ownership of administrative excellence. The Program Associate operates with a steady workload throughout the program cycle, and success in this role requires the ability to manage competing priorities proactively, communicate clearly, and maintain consistency and thoroughness across all tasks.
Program Associates are also expected to contribute actively across the full team - supporting tasks in other portfolios and taking on program-wide functions as needs arise. This is a core and anticipated part of the role to contribute to the larger program's success.
RESPONSIBILITIES

• Track Specialist applications and answer phone and email inquiries from prospective Specialists and other stakeholders in a timely and professional manner.
• Make accurate and timely project entries into the FSP project management system on Salesforce, ensuring data integrity across the full project lifecycle.
• Support Specialist caseload in assigned regions, including generating welcome packets, coordinating program departure preparation, arranging travel logistics and booking international flights, assisting with the visa process, enrolling participants in a limited health benefits plan, supporting the closeout of completed grants, and troubleshooting logistical issues as they arise.
• Request disbursement of payments to Specialists and track all associated costs in project management system.
• Support expense reconciliation and maintain accurate financial records, including timely submission of receipts and expense documentation.
• Collect and compile program highlights, participant quotes, and supporting materials to contribute to high-quality regular and ad hoc reporting for funder.
• Coordinate internally to ensure smooth program delivery and escalate issues to the supervising Program Officer as appropriate.
• Assume other program implementation and administrative responsibilities across portfolios and technical areas as program needs require, including support for an assigned technical area, and contribute to the ongoing improvement of program processes and workflows.

REQUIREMENTS
Required Experience/Education:

• Bachelor's Degree and one year of related work experience.
• Applicants must be authorized to work in the location where this position is offered.

Required Skills:

• Excellent attention to detail and commitment to accuracy across all tasks, including data entry, correspondence, and financial recordkeeping.
• Strong organization and prioritization skills with demonstrated experience managing multiple competing deliverables under established deadlines.
• Excellent written and oral communication skills, including the ability to communicate clearly and professionally with a broad range of internal and external stakeholders.
• Strong time management skills with the ability to anticipate workload demands and plan accordingly.
• Adaptable and composed under shifting priorities, and able to maintain high quality in a dynamic environment.
• Experience arranging complex logistics, such as international travel, visas, and accommodations.

Preferred Skills and Experience:

• International experience is preferred.
• Experience working directly with U.S. higher education community.
• Experience with Salesforce or another CRM or project management system.
• Experience implementing U.S. Department of State-funded exchange programs.

Required Behaviors/Competencies:

• Genuine comfort with and enthusiasm for the operational and administrative core of this role - candidates who take pride in process-oriented, detail-driven work will thrive here. Brings a collaborative, team-first approach and willingness to support colleagues across the program as needs shift.
• Communicates proactively and with transparency - asks clarifying questions when needed and keeps supervisors and colleagues informed of progress, issues, and changes.
• Energetic and resourceful, with a proactive approach to problem-solving and task ownership.
• Supports an organizational culture of continuous learning through rigorous program monitoring, data tracking, funder and MERL reporting, research, and reflection to ensure strong outcomes.
• Demonstrates curiosity about World Learning as a whole, with the aim of being able to effectively represent the organization to external audiences commensurate with the position.

We prefer that you submit a cover letter with your application.
Benefits
World Learning provides a comprehensive and competitive benefits package that includes: medical, dental, vision, FSA/HRA, Life/AD&D, Short Term/Long Term Disability, EAP, Parking and Transit, 403 (b) retirement plan for full-time and eligible part-time employees.
The World Learning Inc. Family
For more than 90 years, World Learning Inc. is a thriving global organization made up of The Experiment in International Living, the nation's most experienced provider of international education through exchanges for high school students; School for International Training, offering accredited undergraduate study abroad programs through SIT Study Abroad and internationally focused master's degrees through SIT Graduate Institute; and World Learning, a global development and exchange nonprofit organization.
World Learning | worldlearning.org
World Learning has worked to create a more sustainable, peaceful, and just world. World Learning's education, development, and exchange programs help people find their voices, connect with their communities, strengthen the institutions that form the backbone of a democratic society, and build relationships across cultures. With World Learning's support, these emerging leaders tackle critical global issues like poverty, conflict, and inequality.
The Experiment in International Living | experiment.org
The Experiment in International Living is the nation's most experienced provider of international education through exchanges for high school students. For more than 90 years, The Experiment has empowered young people to step off the beaten path, experience the world as a classroom, immerse themselves fully in another culture, and build the knowledge and skills needed to confront critical global issues.
SIT | sit.edu
School for International Training (SIT) was founded in the early 1960s as a training center for the first Peace Corps volunteers. For nearly 60 years, SIT has prepared students to be effective changemakers and global citizens through experiential education focused on the world's most critical global issues. SIT Study Abroad offers accredited summer and semester undergraduate programs in Africa, Asia and the Pacific, Europe, Latin America, and the Middle East, as well as comparative programs on multiple continents. SIT Graduate Institute offers global and hybrid certificates, master's, and doctoral degrees.