Benchmark Turtle Bay Resort Jobs (NOW HIRING)

ESSENTIAL JOB FUNCTIONS

Answer internal and external telephonecallshotel within three rings; direct incoming calls toappropriate extensions.

Receive and record messages for guests.

Record and make wake up calls.

Initiate the prompt response system (logging informationregardingproblems/situations that require prompt attention and relaying toappropriate personnel).

Receive and send facsimiles.

Be thoroughly familiar with all check-in and check-out procedures and the AM and PM checklist.

Providea strong senseof arrival and welcome; greet all guests in a friendly, warm, and efficient manner.

Acknowledge guests by name if possible; provide information to guests.

Exercise independent judgment regarding whether to disturb a guest and how to direct incoming calls.

Reach out toguestprior to arrival toassistwith pre-arrival arrangements including booking reservations for golf, spa, waterfront, activities as well as in-room amenities. Thisassistancecontinues for in-houseguestwho needadditionalassistwith outlet arrangements.

Assistwith some general post-stay billing questions.

Practice refined hospitality at all times.Forbes Five-Star standards are foundational standards for Inn at Perry Cabin.

Maintain knowledge of hotel features/services, outlets, hours of operation, etc.

Practice emergency procedures in compliance with hotel/company standards; react andassistin hotel emergency situations as needed.

Send pre-arrival emails daily; respond to pre-arrival inquiries & responses tosentemails.

Be an ambassador of the hotel and the company at all times, in and outside of thework place.

Support Leading Quality Assurance; strive to continuously improve.

Ensure by example that the Inn at Perry Cabin philosophy is known.

Observe standards for the department in image, appearance, and grooming;properly representthe company and the profession to outside organizations and the community.

Be knowledgeable of, implement, communicate, andcomply withpolicies of Inn at Perry cabin, its Hotel Human Resources Department, and Inn at Perry Cabin.

Maintain confidentiality and security of all guest and general hotel information.

Assistin other areas as needed.

SUPERVISORY RESPONSIBILITIES

None.

JOB REQUIREMENTS

Education & Experience

High school diploma or GED preferred.

SKILLS

Ability to communicate in English with hotel guests and employees to their understanding. Ability to handle incoming calls efficiently and courteously. Ability to speak clearly and understandably. Ability to recordaccurateand readable messages. Ability to provide friendly,efficientand courteous service to guests. Ability to handle the stress inherent in interacting with co-employees and resolving guest problems. Ability to work under pressure, be organized, self-motivatedand work well with others. Basic knowledge of St. Michaels and surrounding areas.Understanding ofthe luxury hotel environment.Additionalforeign language skillsa plus.

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

• Standard office equipment, including telephone, computer, printer, copier, calculator, fax, and computer programs including Microsoft Word, Excel, and email.

Physical & Mental Requirements

• Regularly required to sit for extended periods; stand, walk,talkand hear;frequentlyrequiredto use hands to finger, handle, feel and reach with hands and arms. Requires manual dexterity sufficient tooperatestandard office equipment.Requiresnormalrange of hearing and vision.Must be able to lift equipment, supplies, etc. of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment

• Interior of hotel-occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, and other conditions associated with the hotel environment.

• The work environment includes high guest contact and noisy, crowded environment; may involve varying conditions and circumstances with guests, staff, visitors, government agencies,etc.