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Behavioral Health Assistant Jobs in Normal, IL (NOW HIRING)

Lifelong Access

Transition Assistant

Normal, IL · On-site

$18.35/hr

... behavioral health counseling and services, and a wide variety of pediatric therapy supports. Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of ...

Marcfirst

Transition Assistant

Normal, IL · On-site

$18.35/hr

... behavioral health counseling and services, and a wide variety of pediatric therapy supports. Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of ...

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All JobsBehavioral Health JobsBehavioral Health Assistant JobsBehavioral Health Assistant Jobs in Normal, IL

Behavioral Health Assistant information

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How much do behavioral health assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for behavioral health assistant in Normal, IL is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $22.79 per hour, depending on experience, location, and employer.

What are common challenges faced by behavioral health assistants and how can they be managed?

Behavioral Health Assistants often encounter emotionally charged situations, such as working with individuals experiencing mental health crises or behavioral outbursts. Managing personal stress, maintaining professional boundaries, and practicing self-care are essential for sustaining effectiveness in this role. Many organizations provide regular supervision, peer support, and access to training programs to help Behavioral Health Assistants navigate these challenges and enhance their resilience. Being proactive in seeking support and utilizing available resources contributes to both personal well-being and professional growth.

What is a behavioral health assistant?

Behavioral Health Assistants are professionals who support individuals dealing with mental health or behavioral issues under the supervision of licensed clinicians. They help implement treatment plans, monitor patients’ progress, and provide guidance in daily activities to promote mental well-being. Their duties may include observing behaviors, assisting with therapeutic activities, maintaining patient records, and offering emotional support. This role is vital in settings such as hospitals, clinics, residential facilities, and community organizations.

What skills and qualifications are needed to be a behavioral health assistant?

To thrive as a Behavioral Health Assistant, you need a foundational understanding of mental health concepts, basic patient care skills, and often a relevant associate degree or certification in behavioral health or a related field. Familiarity with electronic health records (EHRs), crisis intervention techniques, and patient observation tools is typically required. Strong interpersonal communication, empathy, and the ability to remain calm under stress are standout soft skills in this role. These skills ensure effective support for patients, accurate documentation, and the maintenance of a safe, therapeutic environment.

How long does it take to become a behavioral health assistant?

Becoming a behavioral health assistant typically requires a high school diploma or equivalent, with some positions preferring or requiring postsecondary training or certification, which can take a few months to a year. On-the-job training is common, and gaining relevant skills or certifications in mental health or healthcare can enhance job prospects and may influence the time needed to start working in the role.
What cities near Normal, IL are hiring for Behavioral Health Assistant jobs? Cities near Normal, IL with the most Behavioral Health Assistant job openings:
Behavioral Health Assistant jobs near you
Infographic showing various Behavioral Health Assistant job openings in Normal, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,933 per year, or $19.2 per hour.

Patient Access Specialist

Chestnut Health Systems

Bloomington, IL • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Chestnut Health Systems rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview
Compensation
Starting pay: $19.00 to $20.00 per hour
Starting pay is based on experience, qualifications, internal equity, and local market conditions.
Chestnut offers a comprehensive benefits package that supports both your career and your well-being, including health, dental, and vision insurance, retirement with company match, generous paid time off, tuition reimbursement, professional development opportunities, and career advancement.
Overview
Be the first connection on someone's path to care.
Every phone call has the potential to change a life.
Chestnut Health Systems is seeking a compassionate, organized, and customer-focused Patient Access Specialist to serve as the first point of contact for individuals seeking behavioral health and primary care services.
In this role, you'll help connect people with the care they need by answering calls, gathering information, scheduling appointments, providing resources, and ensuring every interaction reflects empathy, professionalism, and respect.
If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
Why You'll Love This Role
• Make a meaningful impact by helping individuals access healthcare services when they need them most.
• Be part of a mission-driven organization committed to improving lives and strengthening communities.
• Join a collaborative team that values compassion, professionalism, and exceptional customer service.
• Build valuable experience in behavioral health, integrated healthcare, and patient access.
• Receive ongoing training, professional development, and opportunities for career advancement.
• Work in an environment where every conversation has the opportunity to make a positive difference.
Responsibilities
  • Answer incoming calls professionally while creating a welcoming, recovery-oriented experience for every individual.
  • Schedule appointments and accurately collect demographic, insurance, and referral information.
  • Assist callers in navigating available programs, services, and community resources.
  • Enter and maintain accurate information within the electronic medical record (EMR).
  • Verify demographic, insurance, and financial information while maintaining confidentiality.
  • Coordinate communication with clinical staff to support timely access to care.
  • Monitor incoming referrals, documentation, and scheduling requests.
  • Maintain accurate records and complete required reports and documentation.
  • Participate in training, quality improvement initiatives, and department meetings.
  • Promote Chestnut's commitment to outstanding customer service and maintain confidentiality of all client and organizational information.
  • Perform other duties as assigned.

Qualifications
Education & Experience
Candidates may qualify through one of the following pathways:
  • High school diploma or equivalent.
  • Experience providing excellent customer service in healthcare, behavioral health, human services, call center, medical office, scheduling, or a related environment preferred.
Skills & Knowledge
  • Excellent verbal and written communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to remain calm, professional, and compassionate while managing multiple priorities.
  • Basic computer proficiency, including Microsoft Office applications.
  • Ability to learn electronic medical record (EMR) systems and other healthcare software.
  • Ability to communicate effectively with individuals from diverse backgrounds.
  • Commitment to providing exceptional customer service while maintaining confidentiality.
Additional Requirements
  • Ability to work independently and as part of a collaborative team.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Ability to successfully complete required background checks.
Benefits
  • Chestnut offers a comprehensive benefits package designed to support your health, well-being, and professional growth, including:
  • Health, dental, and vision insurance
  • Retirement savings plan with company match
  • Generous paid time off
  • Tuition reimbursement opportunities
  • Employee Assistance Program
  • Professional development and continuing education
  • Career advancement opportunities throughout the organization

check out our benefits here!
About Chestnut
Since 1973, Chestnut Health Systems has been improving lives through integrated behavioral health, primary care, substance use treatment, prevention, research, and community partnerships.
Today, more than 800 compassionate employees serve individuals and families throughout Illinois and Missouri. Our interdisciplinary teams deliver trauma-informed, recovery-oriented care that integrates behavioral health, primary care, dental, and community-based services to improve health outcomes and strengthen communities.
At Chestnut, you'll find more than a job. You'll become part of a team that believes every interaction matters and every person deserves compassionate, high-quality care.
Additional Information
Think you'd be a great fit but don't meet every qualification?
Chestnut is committed to building a diverse and inclusive workplace. If you're excited about this opportunity but your experience doesn't perfectly match every requirement, we encourage you to apply. We'd love to learn more about your unique experiences and how you can contribute to our mission.
To be considered, applicants must attach a resume, complete the application, and answer all screening questions.
Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Veterans/Disabled

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