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Bdc Service Advisor Jobs in Colorado (NOW HIRING)

Hyundai Motor America

Service BDC

Denver, CO · On-site

$18 - $22/hr

We promote from within to roles like Service Advisor or BDC Manager. Modern Benefits: Full health/dental/vision coverage, 401(k) matching, and Paid Time Off (PTO). Employment Position: Full Time ...

The Faricy Boys

BDC/OFFICE

Salida, CO · On-site

$18 - $25/hr

Service Receptionist (BDC Receptionist) Join our growing Service Team! We're looking for a ... Service Advisors, Parts, and insurance companies. * Notify customers when parts arrive and ...

The Faricy Boys

BDC/OFFICE

Colorado Springs, CO · On-site

$17 - $18/hr

Service Receptionist (BDC Receptionist) Join our growing Service Team! We're looking for a ... Service Advisors, Parts, and insurance companies. * Notify customers when parts arrive and ...

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Appointments BDC Stevinson Toyota West

Golden, CO

asburyauto
Automobile Dealers • 10K+ employees
Learn more about asburyautoexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

Stevinson Toyota West is seeking an Appointment BDC Service to join their team. Previous dealership experience is helpful.

Compensation: $20.00-$25.00 based on experience

Work Hours: Full Time schedule as defined

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. 

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet guests and provide information on shuttle schedule if needed
  • Contact and communicate with guests to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with guests
  • Thorough documentation of all contacts within the guest management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent guest information and document in the system accordingly 
  • Agents must adhere to Asbury phone scripts
  • Excellent guest service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

Applications will be reviewed and evaluated until the position is filled.

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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