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Bdc Associate Jobs in Philadelphia, PA (NOW HIRING)

Bergeys Inc.

New Car Sales Manager

Souderton, PA · On-site

We strive to provide an environment for our associates and customers that is welcoming, transparent ... between BDC and Sales Team. * Meet all OEM goals along with Bergey's goal for Sales that are ...

Bergey's

New Car Sales Manager

Souderton, PA · On-site

We strive to provide an environment for our associates and customers that is welcoming, transparent ... between BDC and Sales Team. * Meet all OEM goals along with Bergey's goal for Sales that are ...

All JobsBdc Associate JobsBdc Associate Jobs in Philadelphia, PA

Bdc Associate information

See Philadelphia, PA salary details

$29.3K

$56.3K

$92.8K

How much do bdc associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for bdc associate in Philadelphia, PA is $56,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $61,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC associate?

To thrive as a BDC Associate, you need strong communication skills, sales aptitude, and a solid understanding of customer relationship management, generally supported by a high school diploma or equivalent. Familiarity with CRM software, appointment scheduling systems, and basic office technology is typically required. Outstanding BDC Associates excel in problem-solving, active listening, and maintaining a positive, customer-focused attitude. These skills are vital for effectively engaging prospects, driving sales opportunities, and ensuring a seamless customer experience in a competitive automotive sales environment.

What are some typical challenges BDC associates face when handling inbound and outbound customer communications?

BDC Associates often juggle a high volume of calls, emails, and online inquiries, which can be challenging when trying to provide timely and personalized responses. Balancing efficiency with delivering excellent customer service requires strong organizational skills and the ability to adapt to varying customer needs. Additionally, meeting lead conversion goals while collaborating closely with sales teams can add pressure, but it also offers valuable experience in relationship building and sales support. Many BDC Associates find that developing effective communication strategies and utilizing CRM tools helps them succeed in these fast-paced environments.

What is the difference between Bdc Associate vs Customer Service Representative?

AspectBdc AssociateCustomer Service Representative
CredentialsHigh school diploma, sales or customer service experienceHigh school diploma, customer service skills
Work EnvironmentDealerships, automotive salesCall centers, retail, service industries
Employer & IndustryAutomotive industry, dealershipsVarious industries including retail, telecom, banking
Search & Comparison IntentAutomotive sales support, lead generationCustomer support, client interaction

The main difference between a Bdc Associate and a Customer Service Representative lies in their industry focus and job functions. Bdc Associates primarily work in automotive dealerships, focusing on lead management and sales support, while Customer Service Representatives work across various industries handling customer inquiries and support. Both roles require strong communication skills and customer service experience, but their work environments and specific responsibilities differ significantly.

Is being a Bdc Associate a good job?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and supporting sales teams, often working in a dealership or automotive environment. The role typically requires strong communication skills, familiarity with CRM tools, and the ability to work in a fast-paced setting. Compensation varies by location and experience, and the job can offer opportunities for advancement within sales or customer service roles.

What is a Bdc Associate job description?

A Bdc Associate is responsible for handling customer inquiries, scheduling appointments, and managing communication between customers and the sales team. They often use customer relationship management (CRM) software and require strong communication and organizational skills to support dealership or sales operations.

What is a Bdc associate?

A BDC (Business Development Center) associate is responsible for managing customer inquiries, scheduling appointments, and supporting sales teams primarily through phone and email communication. They often use customer relationship management (CRM) software and require strong communication and organizational skills to generate leads and improve dealership sales performance.

What are the most commonly searched types of Bdc jobs in Philadelphia, PA?

The most popular types of Bdc jobs in Philadelphia, PA are:

Bdc Associate jobs near you

ExperiencedCentralized BDC Manager (Service)

Bergey's

Souderton, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

  • Vacation and PTO time
  • Paid Holidays
  • 401k with profit sharing
  • Medical, Dental and Vision insurance.
  • Employee Assistant Program
  • FSA and HSA Plans
  • Life Insurance
  • Opportunities for Advancement
  • Employee Referral Program
  • Employee Discount

Location: Bergey's Automotive Dealerships

Summary

The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.

Essential Duties:

Team Leadership:

• Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods

• Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards

• Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met

• Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics

Scheduling Operations

• Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part

• Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework

• Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops

• Align Hub staffing schedules with actual service department hours across all locations

Technology & Vendor Management

• Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships

• Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents

• Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis

• Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors

Performance & Reporting

• Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment

• Analyze appointment and RO data to identify coaching opportunities and process gaps

• Prepare regular performance updates for dealership leadership and ownership

Cross-Department Collaboration

• Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow

• Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)

• Support change management as advisor-facing scheduling responsibilities shift fully to the BDC

Qualifications:

Required

• 3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations

• Prior experience leading or supervising a customer-facing team, call center, or service department function

• Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology

• Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling

Preferred

• Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background

• Experience managing a multi-rooftop and multi-brand operation

Certificates, Licenses, Registrations:

  • Valid Driver's License
  • Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

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