Bc Public Service Systems Analyst Jobs (NOW HIRING)

JOB TITLE:                            Business Systems Analyst

LOCATION:                            Sacramento or San Francisco, CA

JOB OPENING #:                  6752

OVERVIEW

The Information Technology Office is accepting applications for a Business Systems Analyst to join their Web Communications unit.

Web and SRL e-services are critical components of the Web Communications Unit. This unit is responsible for modernizing and providing support for the ongoing maintenance of the trial courts and justice partner websites, including the Judicial Council’s public-facing website, Judicial Resources Network (JRN), California Courts of Appeal, Supreme Court and the California Judicial Education and Research (CJER) websites.  Key responsibilities of this position include providing implementation support for sites that will be migrated out of the legacy content management system to Drupal, and ongoing support for maintenance and enhancements for the sites that are live on the migrated platform.

The Business Systems Analyst will play a key role in supporting web service initiatives by assisting with ongoing maintenance, stakeholder management, and process improvements. This role involves gathering requirements, managing JIRA backlogs, working on ServiceNow tickets, analyzing dashboards and analytics, and supporting developers in delivering high-quality solutions and ensuring ADA compliance with websites. The incumbent will also contribute to strategic initiatives, create training materials, and provide end-user support.

The Judicial Council

The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, student loan forgiveness as part of Public Service Loan Forgiveness (PSLF), and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

RESPONSIBILITIES

·        Conduct activities related to the development, deployment, migration, and testing of justice partner applications, ensuring adherence to established technical and business requirements.

·        Provide technical analyst support in the design, development, and delivery of system enhancements, bug fixes, and improvements for trial court and justice partner websites.

·        Support ongoing operations for live websites by coordinating deployments, monitoring performance, identifying issues, and implementing corrective or improvement measures.

·        Collect, document, and analyze technical and business requirements to ensure solutions meet stakeholder needs and align with program objectives.

·        Maintain, organize, and manage product backlogs, sprint plans, and development workflows using JIRA, and facilitate communication within the development team through standups and planning meetings.

·        Manage and resolve technical inquiries and incidents by processing, triaging, and tracking ServiceNow tickets, and ensuring timely escalation when required.

·        Perform quality assurance functions, including functional testing, regression testing, validation of ADA compliance, and participation in automation testing activities to optimize testing cycles and improve system reliability.

·        Review and interpret analytics dashboards to support data-driven decision-making, improve website usability, enhance accessibility, and strengthen SEO and user experience across supported platforms.

·        Maintain system documentation, web information architecture assets, and technical reference materials to support continuity of operations and adherence to best practices.

·        Collaborate with cross-functional teams, external vendors, and stakeholders to support the planning, development, and implementation of technical and business solutions.

·        Develop end‑user support materials, conduct training, and assist in onboarding activities for new tools, platforms, or system integrations.

·        Participate in project management activities, including milestone tracking, preparation of project documentation, and adherence to industry‑standard project management methodologies.

·        Maintain proficiency in emerging technologies, web standards, accessibility requirements, and modern development tools to support continuous improvement within the Web Services Unit.

Other Duties and Responsibilities:

Perform other related duties to fulfill the goals and objectives of the Web Services Unit. Additional duties may include, but are not limited to, assisting where needed within the team/unit which may include special assignments.

·        Attend staff meetings (weekly, bi-weekly, monthly, or as scheduled)

·        Prepare/attend one-on-ones (weekly or bi-weekly)

·        Attend Vendor Management or User Group meetings (Monthly)

·        Attend relevant committee and stakeholder meetings (As Needed)

·        Maintain knowledge in current and emerging technologies (ongoing)

·        Provide assistance/backup for meeting management/support (as needed)

·        Attend training classes as needed and complete all team training requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree and three (3) years of experience providing technical and business process support

and analysis for systems/applications. An additional four (4) years of professional experience as

noted above may substitute for the bachelor’s degree. Or, additional directly related experience

and/or education may be substituted on a year-for-year basis.

OR

Three (3) years as a Business Systems Coordinator, or two (2) years as an Associate Analyst in the assigned field with the Judicial Council of California, or three (3) years of experience performing the

duties of a class comparable in the level of responsibility to that of a Business Systems Analyst,

or two (2) years as an Associate Analyst in the assigned field in a California superior court or

California state-level government entity.

Desirable Qualifications:

·        Experience providing systems and technical analysis for web‑based applications.

·        Prior experience with Drupal or other web content management systems, including familiarity with site configuration, theme adjustments, menus, blocks, and content structure.

·        Knowledge of Drupal module and advanced theme development, including creating subthemes, customizing templates, Sass, jQuery-based interactions, and responsive layout techniques.

·        Experience with front-end technologies such as HTML, JavaScript, jQuery, React, TypeScript, CSS, XML, and grid-based layout practices.

·        Experience in testing web-based applications, including functional testing, regression testing, and accessibility validation

·        Experience creating detailed test plans, test cases, test strategies, and maintaining test scripts for manual and automated testing.

·        Experience with automation testing tools for web applications, including developing automated test scripts to optimize testing cycles.

·        Ability to troubleshoot cross‑environment issues, identify defects, and ensure proper requirement traceability across platforms.

·        Strong understanding of web usability, SEO best practices, and modern accessibility standards.

·        Ability to interpret web analytics (Google Analytics experience a plus) to support data-driven improvements in usability, accessibility, and user experience.

·        Ability to implement user interfaces based on UX/UI wireframes, design compositions, and established style guides.

·        Solid understanding of web information architecture and content structure planning.

·        Familiarity with DevOps workflows, CI/CD pipelines, and continuous improvement processes.