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Baycare Sro Jobs (NOW HIRING)

BayCare Health System

Staffing Coord - SRO

Clearwater, FL · On-site

$17.75 - $22/hr

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network ... The SRO Coordinator utilizes staffing dashboards, reports, and scheduling systems to monitor ...

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$183.1K

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How much do baycare sro jobs pay per year?

As of Sep 9, 2026, the average yearly pay for baycare sro in the United States is $183,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $240,000.00 per year, depending on experience, location, and employer.

What is a BayCare SRO?

A Baycare SRO (Safety Resource Officer) job typically involves providing security and safety services within BayCare facilities. SROs ensure a secure environment for patients, staff, and visitors by monitoring access points, responding to emergencies, and assisting with conflict resolution. They may also coordinate with law enforcement and healthcare teams to maintain a safe workplace. This role requires strong communication skills, situational awareness, and the ability to handle high-pressure situations professionally.

What are the typical day-to-day responsibilities of a BayCare SRO?

As a BayCare SRO, your day-to-day responsibilities include addressing patient complaints and concerns, conducting thorough investigations, and working collaboratively with clinical and non-clinical teams to resolve issues. You will document all service recovery activities, provide follow-ups, and identify trends to help prevent future occurrences. The role often requires balancing multiple cases, interacting directly with patients and their families, and occasionally mediating challenging situations. This position is essential for upholding BayCare’s commitment to patient satisfaction and improving overall quality of care.

What are the key skills and qualifications needed to thrive in the BayCare SRO position, and why are they important?

To thrive as a BayCare SRO (Service Recovery Officer), you need a deep understanding of customer service best practices, conflict resolution, and healthcare terminology, usually supported by experience in patient relations or a healthcare setting. Familiarity with hospital information systems, incident tracking software, and relevant quality assurance certifications is often expected. Strong communication, empathy, and problem-solving skills distinguish top performers in this role. These skills ensure effective resolution of patient or family concerns, contribute to service excellence, and help maintain a positive healthcare environment.

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Baycare Sro jobs near you
Infographic showing various Baycare Sro job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $183,110 per year, or $88 per hour.

Staffing Coord - SRO

Clearwater, FL • On-site

BayCare Health System
Health Care and Social Assistance • 10K+ employees
Learn more about BayCare Health Systemexternal

$17.75 - $22/hr

Full-time

Re-posted 18 days ago

BayCare Health System rating

7.4

Company rating: 7.4 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

263rd of 898 rated healthcare providers

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.
Position Summary
The Staffing Resource Office (SRO) Coordinator plays a vital role in ensuring safe, efficient patient care through real-time staffing coordination across BayCare facilities.
Working closely with nursing leadership, house supervisors, and staffing partners, this position is responsible for managing schedules, responding to staffing needs, and allocating resources to support patient care delivery. The SRO Coordinator utilizes staffing dashboards, reports, and scheduling systems to monitor coverage, identify staffing gaps, and support informed operational decision-making.
Key Responsibilities
  • Coordinate real-time staffing and allocation activities in a 24/7 healthcare environment.
  • Monitor staffing levels and adjust schedules based on census, acuity, and operational needs.
  • Contact available team members to fill open shifts and address unexpected staffing vacancies.
  • Receive sick calls, process add-on requests, and manage cancellation workflows.
  • Prepare, review, and maintain staffing schedules and staffing variance reports.
  • Monitor overtime, incentive utilization, and low census activity to support efficient workforce management.
  • Support staffing forecasts, schedule balancing, and float pool utilization.
  • Perform data entry and maintain accurate staffing records within electronic staffing systems.
  • Collaborate with nursing leadership, house supervisors, and SRO team members to ensure staffing needs are met across facilities and the region.
  • Provide support and guidance regarding staffing and scheduling system functionality.

Minimum Qualifications
Education
  • High School Diploma or GED required

Experience
  • Clerical or administrative experience required

Preferred Qualifications
  • Experience in healthcare, staffing coordination, scheduling, workforce management, or hospital operations
  • Strong organizational and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to multitask and perform effectively in a fast-paced environment
  • Proficiency in Microsoft Office and data entry applications
  • Experience reviewing reports, dashboards, or staffing data preferred

Position Details
Facility: BayCare Health System - Staffing Resource Office (SRO)
Location: BayCare System Office West
Status: Full Time
FLSA Status: Non-Exempt
Shift: Days (Shift 1)
Hours: 8:00AM-4:30PM
Weekend Requirement: Every Other Weekend
On-Call: No
Remote Work: Never
Why BayCare?
At BayCare, you'll be part of a collaborative team dedicated to supporting caregivers across the health system and ensuring exceptional patient care. If you thrive in a fast-paced environment, enjoy solving problems, and have a passion for healthcare operations, we'd love to hear from you.
BayCare Health System is an Equal Opportunity Employer. Veterans, individuals with disabilities, and all qualified applicants are encouraged to apply.

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