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The Systems Administrator oversees the support, administration, maintenance, security, documentation, and user training associated with the company IT infrastructure and related business systems. The role provides hands-on support to office, manufacturing, warehouse, laboratory, and cloud environments

Key Responsibilities

• Administer Windows servers, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage user accounts, permissions, onboarding, offboarding, and access.
• Maintain and troubleshoot networks, including DNS, DHCP, VPNs, switches, firewalls, VLANs, and wireless systems.
• Monitor systems, backups, security, and recovery processes.
• Perform system updates, patching, upgrades, and provides hands-on technical and Help Desk support for computers, printers, mobile devices, scanners, barcode equipment, and applications.
• Install, configure, maintain, and replace IT hardware and equipment.
• Configure, deploy, and support company-owned Android and iOS devices.
• Communicate technical issues and solutions effectively to employees and management, prioritize multiple requests, and take ownership through resolution.
• Provide practical user training and maintain clear support documentation.
• Provide administration and user support for the Infor M3 ERP system in coordination with central IT, application owners, and external service providers.
• Support the company laboratory applications, including GRS-Signum and Genesis, where used at the US location.
• Support the scanner application and related barcode-based production, warehouse, inventory, and logistics processes.
• Provide technical administration and support for the company webshop and related integrations.
• Support local file servers and other site-specific applications and infrastructure.
• Support ERP/business applications and coordinate with vendors and service providers.
• Assist with cybersecurity, endpoint protection, access reviews, and security awareness.
• Maintain IT inventory, licenses, documentation, and equipment records.
• Lead or assist with IT infrastructure projects and technology improvements.
• Work closely with the central IT department in Germany to implement group-wide standards, resolve incidents, coordinate system changes, and support shared international systems.
• Maintain IT inventory, licenses, system documentation, configuration records, access documentation, and equipment records.
• Perform other duties as assigned.

Qualifications and Education Requirements

• Associate's degree in IT, Computer Science, Information Systems, or related field, or equivalent experience.
• 3–5+ years of IT support, systems administration, or infrastructure experience.
• Strong Windows, Active Directory, and Microsoft 365 experience.
• Working knowledge of Entra ID, Exchange Online, Teams, SharePoint, OneDrive, DNS, DHCP, VPN, and networking.
• Excellent communication, organization, troubleshooting, problem-solving skills and customer service skills.
• Ability to work independently and manage multiple priorities.
• Infor M3, Genesis, Manufacturing, warehouse, ERP, barcode scanner, or label printer experience preferred.
• Experience with firewalls, VLANs, Group Policy, Intune, virtualization, or PowerShell preferred.
• CompTIA, Microsoft, Cisco, or equivalent certifications are a plus.
• Experience supporting approved AI solutions or introducing AI-enabled tools in a business environment is a plus.

Physical Requirements & Work Environment

• Work in both office and manufacturing/warehouse environments.
• Regularly walk throughout the facility and stand for extended periods.
• Ability to bend, kneel, reach, and work in various positions when installing or troubleshooting equipment.
• Ability to lift and carry IT equipment weighing up to 50 pounds.
• Ability to safely use ladders or step stools as needed.
• Follow all Company safety, GMP, PPE, and facility requirements.

Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan with employer match
• Paid holidays, vacation and sick time