Banking Customer Service Officer Jobs (NOW HIRING)

We are seeking a customer-focused and sales-driven Member Relationship Officer (MRO) to join our team. In this role, you'll serve as a trusted financial partner for our members, helping them achieve their financial goals through personalized service, lending solutions, account management, and financial guidance.

If you have a passion for building relationships, uncovering member needs, and delivering exceptional service, we'd love to hear from you.

Schedule: Monday-Friday, 8:00 AM-5:00 PM, with rotating Saturdays

As a Member Relationship Officer, you will:

• Build and maintain long-term relationships with members through meaningful conversations and proactive service.
• Assist members with consumer lending needs, including interviewing applicants and gathering information to support loan decisions.
• Open and maintain checking, savings, CD, IRA, and other deposit accounts.
• Process member transactions and account maintenance accurately, efficiently, and confidentially.
• Educate members on loan products, insurance options, digital banking services, and other financial solutions.
• Identify opportunities to recommend products and services that meet members' financial needs.
• Resolve account and service issues while delivering a positive member experience.
• Partner with internal teams including Mortgage Lending, Investment Services, Financial Well-being, and Treasury Management to provide comprehensive solutions.
• Achieve individual sales and service goals.
• Represent Fox Communities Credit Union positively within the community.

• Minimum 1 year of sales and customer service experience.
• Strong communication, relationship-building, and active listening skills.
• Proven ability to identify needs and recommend solutions.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office or similar software.
• Ability to work a flexible schedule, including rotating Saturdays.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) with Company Match and Contributions
• Roth and Traditional 401(k) Options
• Paid Time Off
• Paid Volunteer Time Off
• Strong Team-Oriented Culture
• Career Growth Opportunities

If you're passionate about helping people achieve financial success and enjoy building lasting relationships, apply today and join a team that puts members and communities first.

This is a Permanent position based out of Green Bay, WI.

The pay range for this position is $46000.00 - $54000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

This is a fully onsite position in Green Bay,WI.

This position is anticipated to close on Sep 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.