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Bank Customer Service Jobs in Raleigh, NC (NOW HIRING)

FedEx

Retail Customer Service Associate

Durham, NC · On-site

$14.25 - $15.50/hr

... and bank deposits * Follows instructions of supervisors and assists other team members in ... Provides customer service by determining appropriate shipping methods, informing customers of ...

FedEx

Retail Customer Service Associate

Raleigh, NC · On-site

$14.50 - $16/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as ...

FedEx Office

Retail Customer Service Associate

Durham, NC · On-site

$13.50 - $15/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as ...

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All JobsBank Customer Service JobsBank Customer Service Jobs in Raleigh, NC

Bank Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do bank customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

Is bank customer service a stressful job?

Bank customer service jobs can be stressful due to handling customer complaints, managing multiple tasks, and meeting performance targets. Employees often need strong communication skills and patience to resolve issues efficiently in a fast-paced environment.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and transactions, making them accessible for candidates with a high school diploma or equivalent. Training is usually provided on the job, and a friendly attitude is valued.

What are the most commonly searched types of Bank Customer Service jobs in Raleigh, NC?

The most popular types of Bank Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Bank Customer Service jobs?

Cities near Raleigh, NC with the most Bank Customer Service job openings:

Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Experience Banker- One North Hills Tower

Huntington

Raleigh, NC • On-site

$15 - $19.75/hr

Full-time

Posted 10 days ago

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

66th of 175 rated banks

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products.
  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • Demonstrating acumen in sales, customer service, relationship management, banking,  communication and presentation.
  • Other duties as assigned.

Basic Qualifications:

  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

  • 1  year or more in customer service in banking, financial services or goal driven retail sales. 
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

What Huntington National Bank employees say

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