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Bank Customer Service Jobs in Raleigh, NC (NOW HIRING)

Bank OZK

Client Service Specialist (Teller)

Raleigh, NC · On-site

$15 - $19.75/hr

Model and champion the Bank's standards for exceptional customer service. * Demonstrate empathy and ... proactively resolve client concerns in a timely, professional, and positive manner, escalating ...

Bank OZK

Client Service Specialist (Teller)

Raleigh, NC · On-site

$15 - $19.75/hr

Model and champion the Bank's standards for exceptional customer service. * Demonstrate empathy and ... proactively resolve client concerns in a timely, professional, and positive manner, escalating ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

PLS

Overnight Customer Service Representative

Durham, NC · On-site

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

PLS

Overnight Customer Service Representative

Durham, NC

$15.50 - $21/hr

Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ...

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Showing results 21-40

All JobsBank Customer Service JobsBank Customer Service Jobs in Raleigh, NC

Bank Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do bank customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

Is bank customer service a stressful job?

Bank customer service jobs can be stressful due to handling customer complaints, managing multiple tasks, and meeting performance targets. Employees often need strong communication skills and patience to resolve issues efficiently in a fast-paced environment.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and transactions, making them accessible for candidates with a high school diploma or equivalent. Training is usually provided on the job, and a friendly attitude is valued.

What are the most commonly searched types of Bank Customer Service jobs in Raleigh, NC?

The most popular types of Bank Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Bank Customer Service jobs?

Cities near Raleigh, NC with the most Bank Customer Service job openings:

Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

CUSTOMER SERVICE REPRESENTATIVE

U.S. Lumber Group, LLC

Smithfield, NC • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Receive incoming and outgoing calls related to sales inquiries to provide pricing, availability, and product information.

  • Coordinate with outside sales to address customer inquiries, process orders, provide quotes, handle complaints, and schedule deliveries.

  • Inform customers about unit pricing, shipping dates, delays, and other requested information.

Job description

U.S. Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch. We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard. In this role you will be focused on:

Responsibilities and Essential Functions:

  • Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
  • Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
  • Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.

Required credentials:

  • High school diploma with a 2-year degree preferred.
  • 2-4 years sales experience, building industry experience preferred.
  • Excellent communication skills including service-oriented telephone manner.
  • Must understand and possess good business and selling principles and negotiation skills.
  • Must be computer literate, Microsoft Word, Excel, and Outlook.
  • Strong organization and administration skills.
  • Self-starter, pro-active and the ability to take initiative.
  • Must have basic math and analytical skills.
  • Be personable, articulate, knowledgeable and professional when communicating with customers.
  • Ability to learn skills quickly with a mature and service-oriented attitude.
  • Excellent communication (verbal and written) and organizational skills.
  • Capability to rely on experience and judgment to plan and accomplish goals.
  • Self-starter, pro-active and able to take initiative.
  • Attention to detail and highly motivated. 

Who We Are:

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB, DW Distribution, Millwork Sales, Amerhart, and OrePac. SBP serves the entire United States and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Perks of working at SBP:

  • Bi-weekly pay schedule
  • Comprehensive benefits package includes Medical, Dental, Vision
  • Company-Paid Life Insurance & Disability
  • 401(k) with Employer match
  • Paid Vacation & Holidays

Serving our communities: We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

Please be careful about scam recruitment.  Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.