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Bank Customer Service Jobs in Raleigh, NC (NOW HIRING)

Bank OZK

Client Service Specialist (Teller)

Raleigh, NC · On-site

$15 - $19.75/hr

Model and champion the Bank's standards for exceptional customer service. * Demonstrate empathy and ... proactively resolve client concerns in a timely, professional, and positive manner, escalating ...

Bank OZK

Client Service Specialist (Teller)

Raleigh, NC · On-site

$15 - $19.75/hr

Model and champion the Bank's standards for exceptional customer service. * Demonstrate empathy and ... proactively resolve client concerns in a timely, professional, and positive manner, escalating ...

Bank OZK

Client Service Specialist (Teller)

Raleigh, NC · On-site

$15 - $19.75/hr

Model and champion the Bank's standards for exceptional customer service. * Demonstrate empathy and ... proactively resolve client concerns in a timely, professional, and positive manner, escalating ...

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Showing results 21-40

All JobsBank Customer Service JobsBank Customer Service Jobs in Raleigh, NC

Bank Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do bank customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bank customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the easiest bank customer service job to get?

Entry-level bank customer service representative positions are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and customer service skills. These roles typically involve handling routine inquiries and may require a high school diploma or equivalent, with on-the-job training provided. They are suitable for individuals seeking their first job in banking or customer service.

What does a bank customer service representative do?

A bank customer service representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They may handle phone calls, in-person visits, or online inquiries, providing support for things like account balances, loan applications, or payment problems. Their goal is to ensure a positive customer experience and help clients navigate banking services efficiently and securely.

What is the difference between Bank Customer Service vs Bank Teller?

AspectBank Customer ServiceBank Teller
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; cash handling experience often preferred
Work EnvironmentCall centers, branch support, online chatBank branch, face-to-face customer interactions
Job ResponsibilitiesAssist customers with account inquiries, resolve issues, provide product infoProcess deposits/withdrawals, cash checks, handle transactions

Bank Customer Service roles focus on assisting customers via phone, online, or in branch support, emphasizing communication and problem-solving skills. Bank Tellers primarily handle cash transactions and face-to-face customer interactions at the branch. Both roles require customer service skills but differ in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a bank customer service representative?

To thrive as a Bank Customer Service Representative, you need a solid understanding of banking products, cash handling, and customer account management, typically supported by a high school diploma or equivalent. Familiarity with banking software systems, CRM platforms, and basic office technology is essential. Strong communication, problem-solving abilities, and patience help build trust and resolve customer issues effectively. These skills are crucial for maintaining customer satisfaction, ensuring regulatory compliance, and supporting the bank's reputation.

What are some common challenges faced by bank customer service representatives, and how can they be managed?

Bank customer service representatives often encounter challenges such as handling complex customer inquiries, managing high call or foot traffic during peak hours, and navigating sensitive financial situations. Success in the role requires strong communication skills, patience, and the ability to stay calm under pressure. Many banks provide thorough training, supportive team structures, and escalation protocols to help representatives resolve difficult issues efficiently and maintain a positive customer experience.
What are the most commonly searched types of Bank Customer Service jobs in Raleigh, NC? The most popular types of Bank Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Bank Customer Service jobs? Cities near Raleigh, NC with the most Bank Customer Service job openings:
Bank Customer Service jobs near you
Infographic showing various Bank Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative - Call Center

Global Bankers Life Insurance

Durham, NC • On-site

$15 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

Company Description
Global Bankers Insurance Group, LLC ("Global Bankers") represents and manages a consortium of rapidly growing life and annuity insurance and reinsurance companies. We have operations throughout the U.S. and in select international markets. Our primary product suite consists of fixed annuities, life insurance and some supplemental products, distributed primarily through independent agents and worksite channels. In addition, we are an active reinsurer of both new and in force books of business. Global Bankers offers an entrepreneurial work environment that provides opportunities for constant learning & growth. Additional information can be found at www.GlobalBankers.com.
Job Description
Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries. Handle policy retention responsibilities. Process service requests, by phone, mail, fax or e-mail.
Must be able to work 11am-8pm
Responsibilities:
  • Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
  • Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.
  • Process complex payments.
  • Process individual specialty jobs which include surrenders, plan changes, EOB's owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.
  • Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.
  • May provide assistance and support for less experienced departmental personnel.
  • May perform more complex payment processing duties.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.
  • Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.

Qualifications
Required:
  • Bachelors Degree
  • Recent college grads are encouraged to apply
  • Able to work efficiently in fast paced environment
  • One year of customer service experience in a call center environment
  • Clear and concise verbal and written communication skills
  • Experience operating standard office equipment
  • Intermediate PC skills to include Word, Excel, and Outlook

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply