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Bank Customer Service Rep Jobs in Virginia (NOW HIRING)

TalentBridge

Customer Service Representative

Roanoke, VA · On-site

$15.75 - $21.25/hr

Awesome Opportunity to Jumpstart Your Career in Banking! A large, established financial services organization is seeking Customer Service Representatives to join its team in Roanoke, Virginia . This ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for bank customer service rep in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Virginia?

For Bank Customer Service Rep jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Virginia look for?

The top searched job categories for Bank Customer Service Rep jobs in Virginia are:

What cities in Virginia are hiring for Bank Customer Service Rep jobs?

Cities in Virginia with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

City National Bank

Front Royal, VA • On-site

$14.75 - $20/hr

Other

Medical, Retirement, PTO

Posted 18 days ago

Job description

Customer Service Representative

Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Why Choose City National Bank?

At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:

  1. Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement.
  2. Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization.
  3. Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.
  4. Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration.

Responsibilities:

  • Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
  • Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
  • Identify and assess customers' needs to recommend appropriate banking products and services.
  • Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  • Educate customers on self-service options and assist with online and mobile banking inquiries.
  • Maintain accurate customer records and documentation in compliance with banking regulations.
  • Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience in a banking or financial institution is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficient computer skills and familiarity with banking software and systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Professional demeanor and ability to build rapport with customers.

Join City National Bank today and become part of a team that is passionate about providing exceptional service to our customers. We look forward to hearing from you!

Apply