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Bank Customer Service Rep Jobs in Virginia (NOW HIRING)

Wilsonbank

Customer Service Representative

Midland, VA · On-site

$16.75 - $22.75/hr

Customer Service Representative Location: Lebanon - Hwy. 109 If you're looking for a career where ... ABOUT US Working at Wilson Bank & Trust means joining a purpose-driven organization where community ...

Ampcus Inc

Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

This is an entry-level position requiring prior customer service experience within a banking or ... Representative Duration: 12+ Month Location: Richmond, VA [100% Onsite] Top Required Skill 1) ...

EagleBank

Customer Service Representative

Tysons, VA · On-site

$20.05 - $28.26/hr

Responsibilities The Customer Service Representative establishes, retains and deepens relationships ... The Community Banking division includes our branch network and our Customer Care Center. While we ...

EagleBank

Customer Service Representative

Tysons Corner, VA · On-site

$20.05 - $28.26/hr

Responsibilities The Customer Service Representative establishes, retains and deepens relationships ... The Community Banking division includes our branch network and our Customer Care Center. While we ...

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Virginia

Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for bank customer service rep in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Bank Customer Service Representatives, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a Bank Customer Service Rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a Bank Customer Service Rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.
What are popular job titles related to Bank Customer Service Rep jobs in Virginia? For Bank Customer Service Rep jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Bank Customer Service Rep jobs in Virginia look for? The top searched job categories for Bank Customer Service Rep jobs in Virginia are:
What cities in Virginia are hiring for Bank Customer Service Rep jobs? Cities in Virginia with the most Bank Customer Service Rep job openings:
Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Wilsonbank

Midland, VA • On-site

$16.75 - $22.75/hr

Full-time

Posted 25 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Customer Service Representative
Location: Lebanon - Hwy. 109
If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
ABOUT US
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
ABOUT THE POSITION
Be the Face of Our Legacy
Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers-they become part of your story. In a Retail role, you're the trusted face of Wilson Bank & Trust, building relationships that last for generations. You'll know the "regulars" by name, and they'll know you as "their banker", the person they turn to for life's most important financial decisions. Over time, your career grows alongside theirs-you'll teach the next generation of bankers while still cheering on the families you've served for years. This isn't just a job; it's a chance to become a cornerstone in your community and a lifelong partner in people's financial journeys.
POSITION SUMMARY:
The Customer Service Representative performs bank office activities including receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions. This position identifies and capitalizes on opportunities to refer new banking products and services to the appropriate business partner. The Customer Service Representative reports to the Office Manager and provides excellent service and support to customers and team members, while demonstrating the Company's values and supporting the mission.
POSITION DUTIES AND RESPONSIBILITIES:
  • Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
  • Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
  • Enter transactions in bank's recordkeeping system, recording all transactions and producing customer receipt
  • Perform teller capture duties
  • Balance cash drawer at end of shift
  • Maintain a work area that protects all negotiables and confidential records
  • Develop and grow knowledge of new and existing products and services
  • Assist customers with account-related issues or concerns, recognizing when escalation is needed to improve the customer experience
  • Identify and capitalize on opportunities to refer banking products and services to the appropriate business partner
  • Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
  • Attend training as requested
  • Participate in outside community activities as required
  • Perform other duties as assigned
REQUIRED QUALIFICATIONS:
  • High School diploma or GED
  • 1 year of previous customer service experience preferred
  • Ability to serve customers in a courteous and professional manner
  • Ability to build relationships with customers and internal teammates
  • Basic organization and time management skills
  • Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
  • Effective verbal and written communication skills
  • Excellent interpersonal, critical thinking and problem-solving skills
  • High standards for integrity, honesty, professionalism, and work ethic
  • Commitment to service excellence
  • Ability to work independently while demonstrating excellent organization and follow through
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Ability and willingness to work with purpose and a strong sense of urgency
  • Self-starter, positive and enthusiastic, with a desire to exceed expectations
  • Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
  • Ability to effectively work in collaboration with others
  • Ability to work Saturdays on a rotating basis
  • Ability to travel to other offices within region as scheduled
  • Participation in community activities, as required
  • Willing to grow and be challenged
COMPREHENSIVE BENEFITS & RECOGNITION
We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. OurEmployee Assistance ProgramandEmployee Care Fundprovide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.
GROW WITH US
"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons throughSchool Bank, exploring diverse career paths through ourBanker AcademyProgram, or investing in yourself through ourEmployee Stock Purchaseprogram, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.

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