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Bank Customer Service Rep Jobs in Alabama (NOW HIRING)

Bryant Bank

Customer Service Representative

Tuscaloosa, AL · On-site

$13.25 - $18/hr

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to ...

Bryant Bank

Customer Service Representative

Trussville, AL · On-site

$14.75 - $20/hr

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to ...

Bryant Bank

Customer Service Representative

Birmingham, AL · On-site

$13.75 - $18.75/hr

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... customer service, finance, banking, and management functions including: • Assisting in achieving monthly finance loan volume standards by conducting outside sales and soliciting loans over the ...

Local Finance

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

... customer service, finance, banking, and management functions including: Assisting in achieving ... The qualified Customer Service Representative is required to be present and prompt on all scheduled ...

QCHI

Customer Service Representative

Bessemer, AL · On-site

$14.25 - $19.50/hr

The Customer Service Representative opportunity is a full-time entry-level position! We are looking ... banking institutions. Additionally, they have expanded services to include small businesses.

QCHI

Customer Service Representative

Hueytown, AL · On-site

$14/hr

The Customer Service Representative opportunity is a full-time entry-level position! We are looking ... banking institutions. Additionally, they have expanded services to include small businesses.

QCHI

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... banking institutions. Additionally, they have expanded services to include small businesses.

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... banking institutions. Additionally, they have expanded services to include small businesses.

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Alabama

Bank Customer Service Rep information

See Alabama salary details

$8

$17

$24

How much do bank customer service rep jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for bank customer service rep in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Alabama?

For Bank Customer Service Rep jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Alabama look for?

The top searched job categories for Bank Customer Service Rep jobs in Alabama are:

What cities in Alabama are hiring for Bank Customer Service Rep jobs?

Cities in Alabama with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service Representative

Tuscaloosa, AL • On-site

Bryant Bank
Commercial Banking • 201 - 500 employees
Learn more about Bryant Bankexternal

$13.25 - $18/hr

Full-time

Posted 4 days ago

Job description

Position Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Essential Duties and Responsibilities:

  • Discuss goods or services information with customers or patrons
  • Advise customers on the use of products or services
  • Analyze information and evaluate results to choose the best solution and solve problems
  • Recommend products or services to customers
  • Promote products, services, or programs
  • Open accounts, execute sales, or other financial transactions
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
  • Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards
  • Maintain a work area that ensures the safety of all negotiables and confidential records
  • May assist with completion of loan applications
  • Performs other related duties as assigned

Knowledge/Skills/Abilities:

  • Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Integrity - job requires being honest and ethical
  • Attention to Detail - job requires being careful about detail and thorough in completing work tasks
  • Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time
  • Communication - the ability to communicate information and ideas in speaking and writing so others will understand

Competencies:

  • Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance.
  • Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.
  • Customer Service: Exchanges information appropriately with customers and co-workers; Resolves simple problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations.
  • Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.
  • Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization's policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.
  • Self-Management: Adheres to goals and deadlines set by supervisor; Allocates time to meet goals and complete assigned work by given deadlines; Takes on new or additional responsibilities when asked.

Education:

  • High school diploma or GED required

Experience:

  • Minimum one-year of customer service experience required
  • Preference for proven work experience in a similar role or in a financial institution

Physical Requirements:

  • Must be able to lift up to 15 pounds at times
  • Prolonged periods sitting at a desk and working on a computer

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