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Bank Call Center Jobs in Delaware (NOW HIRING)

M&T Bank

Relationship Banker

Hockessin, DE · On-site

$22.61 - $37.67/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Relationship Banker

Hockessin, DE

$22.61 - $37.67/hr

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Rehoboth Beach, DE · On-site

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Rehoboth Beach, DE · On-site

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Millville, DE

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Millville, DE · On-site

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

defi AUTO LLC

Customer Service Specialist

Dover, DE · On-site

$20/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

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Bank Call Center information

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$10

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How much do bank call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bank call center in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are the most commonly searched types of Bank Call Center jobs in Delaware? The most popular types of Bank Call Center jobs in Delaware are:
What are popular job titles related to Bank Call Center jobs in Delaware? For Bank Call Center jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Delaware look for? The top searched job categories for Bank Call Center jobs in Delaware are:
What cities in Delaware are hiring for Bank Call Center jobs? Cities in Delaware with the most Bank Call Center job openings:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Digital Experience Representative (Call Center)

Dover Federal Credit Union

Dover, DE • On-site

$12.75 - $16/hr

Full-time

Re-posted 18 days ago

Job description

General Summary
The primary function of this position is to help create and support a state-of-the-art out-of-the-branch experience by performing a wide variety of member service transactions including initiating referrals for loans and new accounts. The ideal candidate will have an extensive general knowledge of credit union products and procedures, will be able to make quick decisions that protect the interest of both the credit union and the member and be able to work in a fast-paced environment.
Essential Functions
  • Ensure that we are delivering service, to both internal and external members, in alignment with the credit union's purpose statement: We'll Help You Get There, Wherever That May Be.
  • Handle a high volume of inbound member service phone calls, chats, and videos calls that are related to various inquiries regarding members' or prospective members' relationships with DFCU.
  • Remain current on credit union product knowledge and use that knowledge to meet members' needs.
  • Cross-sell other credit union products and services.
  • Meet all established sales and service goals.
  • Provide prompt, efficient, professional, courteous member service.
  • Engage with members on all digital channels such as phones, video, and chat.
  • Adhere closely to member confidentiality and authentication procedures.
  • Direct member concerns in a timely manner to the appropriate team members.
  • Communicate member service concerns to management.
  • Research and resolve members' problems related to their accounts.
  • Process disputes and fraudulent claims for members.
  • Order share drafts, ATM/Debit Cards for members.
  • Process loan payments.
  • Process membership applications, establish new accounts for eligible members and sell the financial services that best meet the needs of the member.
  • Process the adjustments, changes, or deposits to existing accounts as requested by the member.
  • Handle Online Banking related requests, password resets, and Bill Pay questions.
  • Prepare credit union transfers and other wires for members as requested.
  • Process IRA deposits, rollovers, transfers, withdrawals, and closures.
  • Scan all member related documentation upon initiation.
  • Perform stop payment requests.
  • Cross-train to become proficient and knowledgeable in the sales and operations of the credit union.
  • Attend staff meetings and training sessions.
  • Pro-actively reach out to members for cross-selling opportunities and member retention.

Requirements
  • Requires education equivalent to a four-year high school diploma
  • At least 2 to 3 years of customer service experience required.
  • At least 1 to 2 years of experience in a financial institution highly preferred.
  • Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the credit union.
  • Requires knowledge of consumer loan policy, credit-granting criteria, and interest rates. Knowledge of interviewing skills and techniques also required.
  • Requires a working knowledge of PCs in a Windows environment, multi-line telephones.
  • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.

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