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Bank Call Center Jobs in Delaware (NOW HIRING)

M&T Bank

Universal Banker

Millville, DE · On-site

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Universal Banker

Millville, DE · On-site

$18.68 - $31.14/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

defi AUTO LLC

Customer Service Specialist

Dover, DE · On-site

$20/hr

Duties and Responsibilities * Assist customers with bank and auto loan account questions in a high ... At least one (1) year of experience in a high-volume call center * Proven Remote Work Experience:

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Bank Call Center information

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$10

$17

$25

How much do bank call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank call center in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Delaware?

The most popular types of Bank Call Center jobs in Delaware are:

What are popular job titles related to Bank Call Center jobs in Delaware?

For Bank Call Center jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Delaware look for?

The top searched job categories for Bank Call Center jobs in Delaware are:

What cities in Delaware are hiring for Bank Call Center jobs?

Cities in Delaware with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Call Center Customer Service Representative

ALOIS Solutions

New Castle, DE • On-site

$41K/yr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Collections Specialist

Location: New Castle, DE

Employment Type: Full-Time, Direct Hire

Work Arrangement: Hybrid – 2 days per week onsite after training

Hours: 40 hours/week

Salary: $41,600 annually + benefits


About the Role

We are seeking a motivated Collections Specialist to join a leading financial services organization. The Collections Specialist will manage assigned delinquent accounts, communicate with customers regarding outstanding balances, discuss payment options, and provide professional customer service while following applicable regulations and company guidelines.


Required Qualifications

  • High school diploma or equivalent required; some college coursework preferred.
  • 0–1+ years of collections, call center, customer service, banking, financial services, or related experience.
  • Experience handling high-volume inbound/outbound calls strongly preferred.
  • Strong negotiation, persuasion, and customer-service skills.
  • Excellent verbal and written communication skills.
  • Ability to handle challenging customer conversations professionally.
  • Strong active listening, problem-solving, and conflict-resolution skills.
  • Detail-oriented with good organizational and time-management abilities.
  • Basic computer skills and ability to work with multiple systems.
  • Experience with CRM/collections software and Microsoft Office preferred.
  • Familiarity with debt collection regulations and compliance requirements is a plus.
  • Must be able to obtain any required collection license upon placement.


Training & Work Schedule

Candidates must be comfortable with onsite training during the initial training period. After training, the position will transition to a hybrid schedule requiring 2 days per week in the Indianapolis office.


After training, employees may be assigned one of the following schedules based on business needs:

  • 8:00 AM – 5:00 PM
  • 10:00 AM – 7:00 PM
  • 12:00 PM – 9:00 PM


Candidates should be flexible regarding shift assignments.


Ideal Candidate

We're particularly interested in candidates with experience in collections, banking, financial services, credit, customer service, or high-volume call center environments who are comfortable speaking with customers about payments and resolving challenging account situations.

Apply