ZipRecruiter

Log In

1

Bank Call Center Jobs in Alabama (NOW HIRING)

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Telephone Banking * Debit/Credit Card Maintenance * Core System daily banking * Utilizing the ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$22.81 - $27.38/hr

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment. Salary Description Min: $18.25, Mid: $22 ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$18.25 - $27.38/hr

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment. Salary Description Min: $18.25, Mid: $22 ...

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.25 - $17.25/hr

Customer Service Specialist Call Center 361 Mustang Drive, Russellville, AL, USA Full Time General Function: Provide the best quality service to customers as well as all employees of the bank with ...

M&T Bank

$20.55 - $34.25/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

M&T Bank

$20.55 - $34.25/hr

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center ... M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay ...

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.25 - $17.25/hr

... bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center.

CB&S Bank

Customer Service Specialist

Russellville, AL · On-site

$13.50 - $18/hr

... bank with regard to all financial products and services offered, such as demand deposit accounts, savings accounts, and loan accounts. Serves as the telephone liaison in a fast-paced call center.

next page

Showing results 1-20

All JobsBank Call Center JobsBank Call Center Jobs in Alabama

Bank Call Center information

See Alabama salary details

$9

$16

$22

How much do bank call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for bank call center in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Alabama?

The most popular types of Bank Call Center jobs in Alabama are:

What are popular job titles related to Bank Call Center jobs in Alabama?

For Bank Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Alabama look for?

The top searched job categories for Bank Call Center jobs in Alabama are:

What cities in Alabama are hiring for Bank Call Center jobs?

Cities in Alabama with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Contact Center Agent I

Tuscaloosa, AL • On-site

Alabama One Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Alabama One Credit Unionexternal

$15 - $20.50/hr

Other

Re-posted 13 days ago

Job description

Contact Center Agent

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Duties & Responsibilities:

  • Utilization of a phone system, text, email, online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements:

Minimum Requirements:

-High School Diploma or GED, in addition to prior experience in customer service or call center.

-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.

-Effective communication skills, both verbal and written, are a must.

-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Preferred Qualifications:

-Experience working in a call center and/or a financial institution is preferred.

Apply