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Back Office Processing Jobs in Georgia (NOW HIRING)

MCI Careers

CALL CENTER REPRESENTATIVE Full-Time

Savannah, GA · On-site

$12 - $15.25/hr

... back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with ...

MCI Careers

CALL CENTER REPRESENTATIVE Full-Time

Savannah, GA · On-site

$12 - $15.25/hr

... back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with ...

MCI Careers

CALL CENTER REPRESENTATIVE Full-Time

Savannah, GA · On-site

$12 - $15.25/hr

... back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with ...

MCI

Call Center Representative (FULL-TIME)

Savannah, GA

$14.50 - $18.75/hr

... back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with ...

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Back Office Processing information

See Georgia salary details

$7

$14

$23

How much do back office processing jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for back office processing in Georgia is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $11.60 and $15.52 per hour, depending on experience, location, and employer.

How much does back office earn?

Back office processing roles typically earn an average salary ranging from $30,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is back office processing?

Back office processing refers to the administrative and support tasks that are essential for a business to operate smoothly but do not involve direct interaction with customers. These tasks include data entry, record keeping, payroll, accounting, compliance, and other operational duties. Employees working in back office processing ensure that all internal processes are accurate and efficient, supporting the front office staff who handle client-facing activities. This type of work is crucial for maintaining an organization's productivity, accuracy, and regulatory compliance.

What jobs pay $10,000 a month without a degree?

Back Office Processing roles typically do not pay $10,000 a month without specialized skills or extensive experience. High-paying jobs in this field usually require advanced knowledge of financial systems, certifications, or managerial responsibilities. Most roles offering such salaries are in executive or highly specialized positions beyond standard back office processing.

What are the key skills and qualifications needed to thrive in Back Office Processing, and why are they important?

To thrive in Back Office Processing, you need strong organizational skills, attention to detail, and a background in business administration or finance. Familiarity with office productivity software, enterprise resource planning (ERP) systems, and data management tools is typically required. Excellent time management, problem-solving abilities, and effective communication are standout soft skills in this role. These competencies ensure accurate, efficient processing of transactions and data, supporting smooth business operations.

What are some common challenges faced in back office processing roles, and how can they be managed?

Back office processing professionals often encounter challenges such as managing high volumes of repetitive tasks, meeting tight deadlines, and maintaining accuracy under pressure. These challenges can be addressed by developing strong organizational skills, utilizing workflow management tools, and fostering clear communication with team members and other departments. Many organizations also offer training on process improvements and encourage collaboration to ensure efficiency and reduce errors, making teamwork and adaptability especially valuable in this role.

What is the difference between Back Office Processing vs Data Entry Clerk?

AspectBack Office ProcessingData Entry Clerk
Required CredentialsHigh school diploma; some roles may require certifications in banking or financeHigh school diploma; basic computer skills
Work EnvironmentOffice setting, often in banking, finance, or insurance sectorsOffice or remote, primarily in administrative or clerical settings
Employer & Industry UsageFinancial institutions, banks, insurance companiesVarious industries including healthcare, retail, and finance
Common Search & Comparison IntentUnderstanding job roles in finance and bankingData entry tasks and administrative roles

Back Office Processing involves handling complex administrative tasks in financial institutions, often requiring specific industry knowledge. Data Entry Clerks focus on inputting data accurately across various sectors. While both roles require attention to detail and computer skills, Back Office Processing typically involves more specialized knowledge and responsibilities within the financial industry.

What is an example of a back office process?

A back office process in back office processing involves tasks such as data entry, transaction processing, record maintenance, and report generation. These activities support the front office functions and often require attention to detail and proficiency with office software or specialized tools.

What is backoffice processing?

Back office processing involves handling administrative and support tasks such as data entry, record keeping, and transaction processing that support the core functions of a business. In a job context, it requires attention to detail, familiarity with office software, and often involves working with financial or customer data in a secure environment.
What are popular job titles related to Back Office Processing jobs in Georgia? For Back Office Processing jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Back Office Processing jobs in Georgia look for? The top searched job categories for Back Office Processing jobs in Georgia are:
Back Office Processing jobs near you
Infographic showing various Back Office Processing job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $30,453 per year, or $14.6 per hour.
Savannah Customer Service Representative (Full-Time)

Savannah Customer Service Representative (Full-Time)

MCI

Savannah, GA

$15 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Customer Service Representative (Full-Time)

We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential duties:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Wonder if you are a good fit?

It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Conditions of Employment

All MCI Locations:

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & benefits that fit your life:

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While

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