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Group Chief Operating Office (GCOO)'s vision is to enable best-in-class operational excellence across the Group leveraging on Technology (Digital, Data and AI) and Talents. Group COO functions are the foundations that will enable and support business efficiency, differentiation, and development. GCOO leverages on its 5 Functions to meet strategic ambitions: Information Systems, Real Estate, Sourcing, Group Data Office & Global Solution Center. 
This position is part of the Engineering Platform department whose goal is to provide new development platform for the group : The engineering platform is one of the Group's six strategic "foundation" projects. It is a platform developed by developers, for developers, designed to make developers' lives easier and reduce their cognitive load. It will provide all our teams with a shared foundation of services, tools, and standards to onboard, develop, and deliver faster and more securely.
The COO/GTE/EPL/SRE team has members in Paris, Bangalore, and Montreal and is responsible for the production, security, performance, and scalability of all capabilities provided by EPL.
WHAT WILL BE YOUR DAY-TO-DAY? 
To foster agility, software craftsmanship, and DevOps practices within the bank, the DevOps Service Platform team provides developers with a comprehensive suite of tools and platforms. These include the Integrated Development Environment (IDE), Software Development Kits (SDKs), and the administration of GIT servers, Jenkins/TeamCity servers, Jira, Nexus, Sonar, and XLDeploy, both on-premises and in Azure.
Your main responsibilities will include, but are not limited to, the following:
Support and Adoption:
      Ensure the stability and availability of the software factory's services and tools
      Adhere to the platform's SLA in a Follow-The-Sun (FTS) support model
      Operate services in compliance with security regulations
      Communicate effectively regarding incidents and planned releases
      Assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines
      Support application teams in using the CI/CD tools provided
Development and Evolution of the Offering:
      Develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory
      Install, upgrade, and maintain tools and new instances
      Reduce support workload through increased automation and the use of chatbots
      Contribute to the evolution of the offer on Microsoft Azure Public Cloud
      Define and implement monitoring KPIs to establish SLOs/SLAs/SLIs and monitor application performance
Knowledge Sharing:
      Contribute to documentation and promote the correct use of tools
      Write internal processes to improve support team efficiency
      Advocate for best practices on the Continuous Delivery platform and participate in the "Test and Deployment" community
      Serve as the regional (AMER) expert on CI/CD tools, offering advice and guidance when needed
 

Must Have:
      Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
      At least 5 years of experience in development or administration of Software Factory tools
      Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary
      Ability to understand internal tools, prioritize tasks, follow up on ongoing actions, and keep stakeholders informed of any delays
      A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
      Ability to propose pragmatic solutions that meet team project needs while adhering to quality standards
      Perseverance and a results-driven mindset
      Strong oral and written communication skills, including presentation skills (ability to present CI/CD tools)
      Client-Centric: Ability to understand users' needs and provide appropriate assistance
      Collaboration and Team Spirit: Ability to work harmoniously with an international team spread across Montreal, Paris, and Bangalore
Nice-to-Have: 
Familiarity with Microsoft Azure, build tools (Maven, MSBuild, npm, etc.), TeamCity, Jira, GitHub Enterprise, XLDeploy, Nexus, JFrog Platform, Artifactory, Sonar, PowerShell, Kubernetes, Docker, Terraform, ArgoCD, and GitHub Actions.
 

LANGUAGE: 

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. 

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").