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Azure Identity Support Engineer Jobs in Oregon (NOW HIRING)

Ping Identity

Senior Technical Support Engineer - Elite

OR · On-site +1

$80K - $100K/yr

Members of the Ping Identity Support Team are specialists in their field, responsible for providing ... Cloud Services such as Azure, O365, AWS, Google Salary Range: $80,000 - $100,000 In accordance with ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

... identification of root cause and issue resolution. Showing dedication, patience and commitment to ... Azure, Google Cloud Platform) * Strong collaboration and teamwork skills. Preferred: * Support ...

Trimble

Premier Support Engineer

Lake Oswego, OR

Proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies ... If this position is identified above as commission- or bonus-eligible, the terms of the commission ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... Amazon AWS, Google Cloud, or Microsoft Azure. * Bonus points: Certification in Solutions ...

Eon

Senior Support Engineer

OR · On-site +1

Position Overview As a Senior Support Engineer, you will join a global team dedicated to delivering ... Azure, AWS, GCP) * Experience in reading or debugging code in one or more of the following: Go ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry ...

New Charter Technologies LLC

L2 Cloud Engineer

OR · On-site +1

$90K - $100K/yr

... and identity issues, working with Azure networking fundamentals, and supporting security controls ... Collaborate with Tier 3 engineers on complex escalations Skills & Experience * Azure Administrator ...

Fisher Investments

Azure Cloud Engineer

Gresham, OR · Hybrid

Provide international and 24/7 support through on-call duties and working a flexible off-hours ... Knowledge of identity management, security controls, compliance and encryption * Bachelor's degree ...

Fisher Investments

Azure Cloud Engineer

Portland, OR · Hybrid

Provide international and 24/7 support through on-call duties and working a flexible off-hours ... Knowledge of identity management, security controls, compliance and encryption * Bachelor's degree ...

Nvidia

Software Platform Support Engineer - GPU Cloud

OR · On-site +1

... Azure, OCI, and GCP Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling Understanding of data storage technologies (databases, file, block, blob) Customer Service/Support ...

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Azure Identity Support Engineer information

What does an Azure Identity Support Engineer do?

An Azure Identity Support Engineer specializes in assisting customers with issues related to identity and access management within Microsoft Azure. Their responsibilities include troubleshooting authentication and authorization problems, configuring Azure Active Directory (Azure AD), and helping integrate identity solutions with other Microsoft services. They provide technical support, guidance on best practices, and may also help with security policies, single sign-on (SSO), and multi-factor authentication (MFA) setups. These engineers work closely with customers to ensure secure and efficient access to Azure resources.

What are some common challenges Azure Identity Support Engineers face when troubleshooting customer issues?

Azure Identity Support Engineers frequently encounter challenges related to diagnosing complex authentication and authorization problems, especially when customers have hybrid or multi-cloud environments. Issues often involve misconfigurations in Azure Active Directory, synchronization errors, or conditional access policies impacting user sign-in. Effective communication is essential, as engineers must guide customers through technical troubleshooting steps while collaborating with internal teams to resolve escalated incidents quickly. Staying current with Azure updates and security best practices also helps in proactively addressing potential issues.

What are the key skills and qualifications needed to thrive as an Azure Identity Support Engineer, and why are they important?

To thrive as an Azure Identity Support Engineer, you need expertise in identity management, authentication protocols, and a solid understanding of Microsoft Azure Active Directory, often supported by a degree in IT or computer science. Familiarity with troubleshooting tools, PowerShell scripting, and certifications such as Microsoft Certified: Azure Administrator Associate are highly beneficial. Strong problem-solving skills, effective communication, and the ability to remain calm under pressure help deliver exceptional customer support. These skills ensure secure and effective identity solutions while maintaining customer trust and system reliability.

What is the difference between Azure Identity Support Engineer vs Azure Security Engineer?

AspectAzure Identity Support EngineerAzure Security Engineer
Primary FocusManaging and troubleshooting Azure identity and access management issuesImplementing and managing security controls across Azure environments
CertificationsAzure Fundamentals, Azure Administrator, Azure Security certificationsAzure Security Engineer Associate, CISSP, CompTIA Security+
Work EnvironmentSupport teams, customer service, technical troubleshootingSecurity operations, risk management, security architecture

The Azure Identity Support Engineer primarily focuses on resolving identity and access issues within Azure, ensuring smooth user authentication and authorization. In contrast, the Azure Security Engineer concentrates on implementing security measures to protect Azure resources. While both roles require Azure certifications and involve technical expertise, their core responsibilities differ, with the support engineer centered on troubleshooting and user access, and the security engineer on proactive security management.

What cities in Oregon are hiring for Azure Identity Support Engineer jobs?

Cities in Oregon with the most Azure Identity Support Engineer job openings:

Senior Technical Support Engineer - Elite

OR • On-site, Remote

Ping Identity
Software Development • 1 - 5K employees
Learn more about Ping Identityexternal

$80K - $100K/yr

Full-time

Posted 12 days ago

Key responsibilities

  • Provide technical support to premium customers through troubleshooting sessions and communication via phone, email, and internet meeting systems.

  • Investigate and reproduce issues in a lab environment, and manage customer expectations to ensure SLAs are met.

  • Contribute to the knowledge base, share knowledge with other engineers, and understand business processes related to Ping solutions.

Job description

The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the Ping Identity Support Team are specialists in their field, responsible for providing an exceptional level of support.  We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty four hours a day on services that affect both their workforce and customers. We help our customers succeed in the application, administration, and maintenance of their Ping solutions.

You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.

In this role there is an element of on-call, on rotation across the global team to ensure that response and resolution Service level agreements are met.

Team members work a varied schedule supporting our global customer base.

Responsibilities Include:

  • You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly
  • Investigate and reproduce issues in your own lab environment.
  • Manage customer expectations and ensure SLAs are being met
  • Communicate frequently follow up with the customer by phone, email, and internet meeting systems
  • Contribute to our knowledge base
  • Understand our business processes
  • Sharing knowledge, onboarding, and supporting other Engineers.

You Have:

  • Excellent understanding of how SaaS applications and supporting SaaS solutions operate
  • Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
  • Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT)
  • Experience with React, Angular, or Vue is a plus
  • Understanding of PKCE (Proof Key for Code Exchange) and biometric integration
  • Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and 
  • Internet Protocols (HTTPS/SSL/TLS )
  • Networking including Load Balancers, Firewalls, IP, and DNS
  • Linux-based and Windows server OS management
  • Excellent communication skills and organization
  • Experience working in high-pressure environments
  •  

Desired Technology Exposure and Knowledge

  • Containerized Infrastructure - Docker / Kubernetes
  • API Management inc. Postman / cURL
  • Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic)
  • Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager
  • User Provisioning (SCIM)
  • Cloud Services such as Azure, O365, AWS, Google

Salary Range: $80,000 - $100,000

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

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